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Helpful ReplyAre There Any Potential Scams When a Buyer Requests Info For RMA?

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jonasjones01
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2021/09/10 15:52:25 (permalink)
I'm just wondering if there are any potential scams if a buyer of a card has an issue with their 3060. I have no problem providing my invoice for the RMA process if it's absolutely necessary, but I personally have never done an RMA so I don't know what all is needed. 
 
Thanks
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Flint 1760
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Re: Are There Any Potential Scams When a Buyer Requests Info For RMA? 2021/09/10 16:13:23 (permalink)
Did you register your 3060 with EVGA?  The RMA requires an invoice uploaded unless you purchased it from EVGA (then they already have your invoice).
 
Here is further information:  https://www.evga.com/warranty/graphics-cards/.
 
Bottom line, no invoice, no RMA.
 
The only scamming happened with customers defrauding EVGA with the Advanced RMA program, which is why it doesn't exist anymore.
 
Hope this helps.


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jonasjones01
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Re: Are There Any Potential Scams When a Buyer Requests Info For RMA? 2021/09/10 18:46:31 (permalink)
Flint 1760
Did you register your 3060 with EVGA?  The RMA requires an invoice uploaded unless you purchased it from EVGA (then they already have your invoice).
 
Here is further information:  https://www.evga.com/warranty/graphics-cards/.
 
Bottom line, no invoice, no RMA.
 
The only scamming happened with customers defrauding EVGA with the Advanced RMA program, which is why it doesn't exist anymore.
 
Hope this helps.


No I never did register the card. I sold it sealed and the buyer (I think) registered the card. But after installation, there’s been issues with crashing soon after booting up, and only restringing the PC will it stop - but then crash again.
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RainStryke
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Re: Are There Any Potential Scams When a Buyer Requests Info For RMA? 2021/09/10 18:57:44 (permalink)
jonasjones01
Flint 1760
Did you register your 3060 with EVGA?  The RMA requires an invoice uploaded unless you purchased it from EVGA (then they already have your invoice).
 
Here is further information:  https://www.evga.com/warranty/graphics-cards/.
 
Bottom line, no invoice, no RMA.
 
The only scamming happened with customers defrauding EVGA with the Advanced RMA program, which is why it doesn't exist anymore.
 
Hope this helps.


No I never did register the card. I sold it sealed and the buyer (I think) registered the card. But after installation, there’s been issues with crashing soon after booting up, and only restringing the PC will it stop - but then crash again.




It's pretty common for power supply issues to arise with the RTX 3000 series cards, mainly the 3080 and above... but without knowing more about their PC specs, i'm not sure. Also, if the PC they installed it into was old enough, it might have spotty support for the newer GPU's.

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ty_ger07
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Re: Are There Any Potential Scams When a Buyer Requests Info For RMA? 2021/09/11 09:03:29 (permalink) ☄ Helpfulby Cool GTX 2021/09/14 15:48:39
Since they are a second-hand owner of the card, there is no reason they need your original invoice. All they need is to provide EVGA proof that they bought the card second-hand from you. That proof is an invoice they can type up themself. I wouldn't provide them the invoice if I were you; too invasive of privacy.

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Re: Are There Any Potential Scams When a Buyer Requests Info For RMA? 2021/09/11 20:27:43 (permalink)
this seems to be about a second hand owner asking for information they think they need in order to get a warranty option, however second hand owners have a difference in exactly what they need to provide:
 
  • Secondhand owners
    • Secondhand owners are required to provide a proof of purchase if the product was shipped from EVGA on or after May 25th, 2018.  If the product shipped from EVGA prior to May 25th, 2018, no proof of purchase is required.
    • Secondhand owners should provide a proof of purchase showing the sale between the current owner (i.e. YOU) and previous owner (i.e. the person selling the card).  This may be as simple as a screenshot of a PayPal invoice, Venmo invoice, Amazon Payments invoice, Ebay invoice, etc.  It is understood that sometimes sales are not done online, so another means of showing the sale, even if it's made for the purpose of this proof of purchase, is acceptable. 
    • Secondhand owners should not provide the original owner's proof of purchase from an authorized reseller, or the proof of purchase between previous owners of the card.
    • If you have any questions about what type of proof of purchase is needed, please contact our Customer Service.
 
For the link talking about it:
https://forums.evga.com/O...anty-FAQ-m2848860.aspx
 
So you do not need to give them your invoice, nor do they need it, however it is a common mistake for second hand owners to think that they do. I haven't heard of second hand owner's proof of purchase ever being rejected So I don't think it's really strict or anything, something simple and fairly limited would do.
 
 
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