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Can't start refund process because it wants a ticket number, but says no ticket required

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Crimtide
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2021/09/07 20:23:07 (permalink)
Trying to return/refund the X20 Mouse I just received today.  When filling out the refund form, it says *no ticket required for refunds  
  

But it won't let you leave that field blank.  I tried blank, I tried 0, I tried everything I can think of.  Unable to start the refund request process.
 
 

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#1

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    davevt31
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    Re: Can't start refund process because it wants a ticket number, but says no ticket requir 2021/09/07 21:35:21 (permalink)
    Make sure you fill in the reason text field, it has a red star too.


     
       
     
    #2
    Crimtide
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    Re: Can't start refund process because it wants a ticket number, but says no ticket requir 2021/09/07 21:39:03 (permalink)
    davevt31
    Make sure you fill in the reason text field, it has a red star too.


    As you can see in the screenshot.. it is.. RMA / REFUND REQUEST
    #3
    EVGATech_MattM
    EVGA Tech Support
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    Re: Can't start refund process because it wants a ticket number, but says no ticket requir 2021/09/07 22:10:14 (permalink)
    I apologzie and I have forwarded the issue to be resolved and I have started the refund RMA for you.
    #4
    Archer040
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    Re: Can't start refund process because it wants a ticket number, but says no ticket requir 2021/09/08 07:25:11 (permalink)
    I'm having the same issue. I'm trying to do a return instead of a replacement but my mouse is also defective. I'm assuming you'll need the S/N since it's defective. I can provide a screenshot over PM or email.
    #5
    EVGATech_MattM
    EVGA Tech Support
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    Re: Can't start refund process because it wants a ticket number, but says no ticket requir 2021/09/08 14:26:26 (permalink)
    Archer040
    I'm having the same issue. I'm trying to do a return instead of a replacement but my mouse is also defective. I'm assuming you'll need the S/N since it's defective. I can provide a screenshot over PM or email.

    I have started the RMA for you as well. For the fastest response it is best to call us at 888-881-3842 and we are here M~F from 9AM to 6PM Pacific time. If you submit a ticket under Service->Support Tickets or e-mailing support@evga.com we can also assist with support however calling is the fastest.
    #6
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