Hi everyone, posting this topic just to archive another case of UK customs putting a charge on an RMA and my journey to hopefully claiming back the charge via this form https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/978896/BOR286_-_English.pdf
 
As I was RMAing a 2080Ti I believe my charge will be around this amount https://forums.evga.com/UK-Customs-Charges-For-RMA-18269-m3442465.aspx I was made aware today I have charges to pay but will need to wait another day or so for final bill.
 
I phoned Parcelforce there and it was explained to me the issue will be the proforma invoices EVGA are attaching to the packages. UK customs is not accepting them as a final invoice and simply charging a fee based on the value of the package listed. Unless EVGA were to change the way they print an invoice and it shows no repair charges were levied, all RMAs into the UK are near guaranteed to get hit with customs as if the package is a new purchase instead of an exchange.
 
Not making this topic to blame EVGA, this is the fault of Brexit, but it's still good feedback for EVGA Europe that if they can tweak the way they do invoices for parcels going to the UK, it might avoid receivers in the UK having to pay up then chase back fees.
 
As for the BOR286 form, I was advised to send a copy of my initial purchase invoice for the card, correspondence from EVGA about an RMA being accepted and then just what the form asks for. I've got my Amazon invoice (shows initial VAT paid on card), I've printed my ticket log with EVGA and I have an email from EVGA about my RMA being accepted. Will follow up with my results from sending this BOR286 form away.

Not a Brexit issue. Amazon don't have a problem etc.

£182.69 was my charge, exact same as this poster with a 2080Ti RMA https://forums.evga.com/U...MA-18269-m3442465.aspx

Audioboxer
£182.69 was my charge, exact same as this poster with a 2080Ti RMA https://forums.evga.com/U...MA-18269-m3442465.aspx

That's pretty terrible, especially since its just down to some wording on a document. EVGA EU have had since the start of the year to figure out how to get this right. Some issues were understandable in the first few months, but not now.
 
Would be nice to know that EVGA are aware of this and would look to do something about it. Maybe you could try pm'ing @EVGATech_MarkusK with a link to the thread, he's one of the heads of EVGA EU I believe.
 
Best of luck getting your money back.

Received my package, before I rebuild my computer just want to say EVGA make it very clear that it's a return to manufacturer order and the invoices included also make this clear.

My charge breaks down as follows

VAT £170.69 and parcelforce handling fee £12.

I want to say at this point I would not blame EVGA, this is UK customs not reading and not having a clue what they're doing. Thinking on it I'd go as far to say they hope people don't dispute the VAT charge and they make out like bandits for hundreds of pounds.

Parcelforce blamed it on the proforma invoice but the customs declaration CN23 form from EVGA also states warranty/RMA. They can't write 0 value on the CN23 form as that would be lying and if the parcel went missing their insurance wouldn't pay out. Of course a repaired graphics card has value! But it's not a new purchase so VAT is not applicable.

Will send my complaint to customs tomorrow and update everyone if I get my money back.

Thank you for the painless RMA EVGA, 2 days and the card was on its way back to me.

MartinUK
Interesting turn of events, could just be a case of you getting the wrong customs agent on the wrong day, but it would be a very big coincidence consider another poster had the exact same issue.
 
You know a lot more about this situation than I do, and I expect more than most, so the details you are giving here could be invaluable to others in the same situation, thanks for sharing.

Yeah I doubt it will just be a few of us, UK border control is clearly not properly taking the time to look at these EVGA warranty deliveries and just quickly slapping VAT charges on them based on the declared value. I'm pretty confident I'll get the charges back, I've sent away my BOR286 form this morning.
 
Inside was the evidence the BOR286 form specifically asks for but I also included my original Amazon invoice, the same one I uploaded to EVGA to prove I was the owner of the card. I printed a few pages of my support chat logs with EVGA that shows them state my card is faulty and needs an RMA. Finally, I printed off two emails I received from EVGA, the first, confirmation my RMA had been delivered. The second, the confirmation my RMA was accepted and had now been shipped back.
 
The last touch was a covering letter, the BOR286 form gives you a few lines to state why you think you have been incorrectly charged, but I also quickly typed up a 1 page letter addressed to the Border Force stating why the charge is incorrect and confirming the evidence I had sent to support my case. The other poster on this form who contacted Border Force has now been waiting 2 weeks, so I guess this is going to be 3~4+ weeks before we hear back...
 
So to recap, UK people, send your cards to EVGA via UPS using the proforma invoice EVGA customer support can provide you. It'll cost about £25, but it 100% gets to them with no customs nonsense or charges. But on the way back into the UK be prepared to get hit with VAT charges and need to fight with UK Border Force to refund you. If EVGA sent by UPS or something we'd probably be ok, but using German Postal service (DHL) is resulting in the hand off being done by Parcelforce in the UK and due to Brexit the UK clearly has no idea what it is doing with RMAs.
 
In positive news throughout this messy process EVGA customer service were great, my RMA was handled within 2 days and I received a 2080Ti back that can actually boost a bit higher than my last one so better performance. Small win. I'm in the 3080 step up queue so I've got that fun to look to next lol. Hopefully not going to be another £180+ charge to chase.