EVGATech_DanielM

tsbond
 
 
Good enough Daniel thanks for the response. Just frustrating sometimes living not near your servers and taking hour or more to get a notify button. Thanks!

Well, if it means anything I am in the queue just like everyone else since October for a 3080. We are trying to be as transparent as we can be. 

MoFinWiley

EVGATech_DanielM
 
Well, it is a business day window time and we never send it after hours. Only between 9 AM and 6 PM Pacific but usually in the morning. If you miss the window by accident - we understand and just recommend to reply to the notification email to see if another link can be generated. The 8 hour window actually allocates the stock for your notification meaning we pull it from inventory for you to buy. As we need to keep these cards moving and shipped we cannot hold on to the cards longer than we need to as you can imagine we have some rather large queues. 

I know this is hard to understand because you live and breathe EVGA, the products, and the associated forum, but not everyone has the time to forum crawl all day long. Not everyone is staring at their personal inbox waiting for a random email from a company they registered with 7 months prior. They are some that may have that time, sure, but 8 hours is a small window in a busy life of wife, kids, 12+hrs of work, and a household. 
 
I am just telling you its a flawed system. A warning email would have helped. 

EVGATech_DanielM

tsbond
 
 
Good enough Daniel thanks for the response. Just frustrating sometimes living not near your servers and taking hour or more to get a notify button. Thanks!

Well, if it means anything I am in the queue just like everyone else since October for a 3080. We are trying to be as transparent as we can be. 

MoFinWiley

tsbond
 
 
You don't check? You want them to give you a phone call?

No, I work long days managing projects around the country. I paid scalper prices for my 3090 back in December specifically because I can and don't have the time to "manage" buying a GPU. Buying a GPU shouldn't require hours every week. Acquiring a GPU shouldn't be a "lifestyle".
 
 

MoFinWiley
WOW! That's one hell of a take. "It's not the system that's flawed, but my desires of owning a GPU." 
 
Well Daniel, hopefully you don't miss your 8-hour window for your 3080 for any possible reason, because that would mean you shouldn't have ever tried to get one. Don't take any long flights. Don't go to the doctor after work, hell, for that matter don't have any kids. Kids totally exclude you from needing a video card for any reason.  Professionals who are also parents NEVER do any CAD work, or video editing, and they don't even know what a game is...
 
... for the future, attempting to gaslight customers isn't the greatest method for dealing with questions. You started off so good, then really shot yourself in the foot there. Learn a few phrases that address the customers concern while deflecting any real responsibility to change anything. "I'll speak with my team about incorporating some changes" or "I'll bring this up in our next process improvement meeting" or something along those lines works well to tell the customer that you think their problem is important, even if you are just paying lip service. Ideally you should actually care, but we both know that you YOU don't.
 
I guess it's my bad for even suggesting EVGA might not be handling the que correctly. I had always heard that EVGA had a great support department. Marketing > Support still rings true I guess.  

EVGATech_DanielM
 

MoFinWiley

tsbond
 

So do I. Check every few hours. That is why I joined the queue to check once in a while. Then don't buy one pay a higher price and be done with it. Buying a GPU is up to you and no one owes you one. Obviously you are very important and make lots of money so just pay 600 over msrp? All workers work hard 95% of the time rather they work at EVGA or as I do in IT.

You do realize that some people don't have the same type of work day as you, right? Some people take flights across the country ever week. Some people are on conference calls that last 4 hours. Some people work in SCIFs and can't access their email...and some people do all of those things, regularly...So yes, an 8-hour window is a bit narrow. Even from a pure system-level design it is flawed, not taking into account the detriment to a percentage of customers. 
 
and if you really think ALL workers work hard 95% of the time, then you haven't been in the working world long enough.

EVGATech_DanielM
Sorry my responses are upsetting you. They were not intended to. I see you emailed a full hour after our official operating hours are closed - you just need to wait for them to respond to you and that is why we do not send out notification emails after the sales team has left or have a longer window because it would lead to people trying to check out at night and nobody to support them doing so if they are not able to resulting in double amount of emails for them to come to in the morning. I am not offended by your suggestion but the data shows the queue has been working perfectly fine with the 8 hour window that was implemented 10 months ago. I do not know what your intentions for your purchase only that you stated you already had one so not entirely sure how I am supposed to know that. I post on the forum to mingle with customers because I like it - we have been open about how the system is going to work for some time now. Missing the 8 hour window is not a death kneel for your ability to obtain a card from us when it is your turn in the queue. 

tsbond
 
"I want a GPU for my kids and I am important because I am SCIFS!"