tailsor
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I complained about your quality control process in my first post after receiving a broken card. But hey, you reacted quickly, paid for the second shipping and even upgraded my 2070 to a 2070 SUPER. So everything was forgiven and I went back to waiting on my new package. Yesterday my package finally arrived, undamaged. Inside I found my new 2070 SUPER BEND EDITION How is this possible or you just running low on cards and end up shipping the broken card of customer A to customer B and vice versa? Just feels like a joke. Why even have a QC at all? If I would send you my card like this, you would reject the RMA...... I’m getting annoyed with you EVGA! Only thing left is to start a new RMA or bend it carefully back. Both options are not making me really happy......
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life359
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Re: Really EVGA, REALLY?
2021/06/02 06:09:44
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This is quite disappointing. What did they do, ship it to you in an envelope? That is unacceptable.
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tailsor
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Re: Really EVGA, REALLY?
2021/06/02 06:41:24
(permalink)
life359
This is quite disappointing. What did they do, ship it to you in an envelope? That is unacceptable.
Looks like somebody shipped it in an envelope to EVGA, they declined his RMA and forward me his card in a box. But first they put a "QC - OK" sticker on it 
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rjohnson11
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Re: Really EVGA, REALLY?
2021/06/02 06:46:03
(permalink)
tailsor
I complained about your quality control process in my first post after receiving a broken card. But hey, you reacted quickly, paid for the second shipping and even upgraded my 2070 to a 2070 SUPER. So everything was forgiven and I went back to waiting on my new package.
Yesterday my package finally arrived, undamaged. Inside I found my new 2070 SUPER BEND EDITION
How is this possible or you just running low on cards and end up shipping the broken card of customer A to customer B and vice versa? Just feels like a joke. Why even have a QC at all? If I would send you my card like this, you would reject the RMA...... I’m getting annoyed with you EVGA!
Only thing left is to start a new RMA or bend it carefully back. Both options are not making me really happy......
Are you in Europe or the USA?
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tailsor
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Re: Really EVGA, REALLY?
2021/06/02 06:48:12
(permalink)
rjohnson11
tailsor
I complained about your quality control process in my first post after receiving a broken card. But hey, you reacted quickly, paid for the second shipping and even upgraded my 2070 to a 2070 SUPER. So everything was forgiven and I went back to waiting on my new package.
Yesterday my package finally arrived, undamaged. Inside I found my new 2070 SUPER BEND EDITION
How is this possible or you just running low on cards and end up shipping the broken card of customer A to customer B and vice versa? Just feels like a joke. Why even have a QC at all? If I would send you my card like this, you would reject the RMA...... I’m getting annoyed with you EVGA!
Only thing left is to start a new RMA or bend it carefully back. Both options are not making me really happy......
Are you in Europe or the USA?
USA
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EVGATech_GabrielT
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Re: Really EVGA, REALLY?
2021/06/02 11:48:08
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☄ Helpfulby Cool GTX 2021/06/02 12:51:07
Dear tailsor,
I have sent you an email with further options on this case as we can look at sending you a replacement bracket if you wish. please respond back to my email in order to support you further.
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Sajin
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Re: Really EVGA, REALLY?
2021/06/02 12:05:15
(permalink)
Bend edition. 😂
Looks like you’re already being taken care of. 👍
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ClutchAutomatic
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Re: Really EVGA, REALLY?
2021/06/02 12:08:20
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i'd take that bendy boi if you don't like it
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tailsor
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Re: Really EVGA, REALLY?
2021/06/02 12:44:13
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ClutchAutomatic
i'd take that bendy boi if you don't like it
NOPE! Too many games are waiting on being played 
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frankcro
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Flagged as Spam (1)
Re: Really EVGA, REALLY?
2021/06/02 12:55:52
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cris78
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projecthunder
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Re: Really EVGA, REALLY?
2021/06/03 15:02:17
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Regardless of QA/QC in this instance, which is unlucky for OP, their customer service is head above other brands.
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desmodue999
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Re: Really EVGA, REALLY?
2021/06/03 15:44:27
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agreed, top notch service!
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tailsor
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Re: Really EVGA, REALLY?
2021/06/03 17:58:54
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just received and replaced the bracket, pc booted up and is running now benchmarks since 30mins without any problems.
thanks EVGA, really appreciate the speedy communication and shipping of the bracket!
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half_empty_soul
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Re: Really EVGA, REALLY?
2021/06/04 00:13:03
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remember to order from them again :D
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Nereus
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Re: Really EVGA, REALLY?
2021/06/04 10:38:24
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Someone should be slapped with a trout for that slip up, but glad it all worked out in the end.  ..and you got a slight upgrade in the process.
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tjzevga
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Re: Really EVGA, REALLY?
2021/06/05 10:41:41
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Disappointing if you experience to get a bad product two times. Is it caused by some misbehaving?
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evgapwns
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Re: Really EVGA, REALLY?
2021/06/06 08:33:44
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10 years ago I sent my 680 for RMA due to artifacts. Week after I received my replacement same ****. Sent back and 3rd copy was working as intended. Communication and shipping was quite fast though.
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Christianjs
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Re: Really EVGA, REALLY?
2021/06/06 12:14:07
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I had the exact same problem with my 3070 FTW3 Ultra, which i unboxed last thursday. (the 3rd of june). It was a brand new card, factory sealed and everything. I was able to bent the bracket back myself and the card works fine. The fans on a 3070 ftw3 runs a bit louder than my 3080 ftw3 though, and bench is a bit weak, but maybe just a 'bad' chip.
Never the less, seems like a QC issue with the bracket.
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th3cl3ric
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Re: Really EVGA, REALLY?
2021/06/06 21:28:39
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Waaaa!?!?! . . . And I'm from another country, if I get a card like this and it has a malfunction? . . . I could hang myself xD!
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aka_STEVE_b
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Re: Really EVGA, REALLY?
2021/06/07 05:13:16
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It was probably your friendly neighborhood package shipping employee that did that...
AMD RYZEN 9 5900X 12-core cpu~ ASUS ROG Crosshair VIII Dark Hero ~ EVGA RTX 3080 Ti FTW3~ G.SKILL Trident Z NEO 32GB DDR4-3600 ~ Phanteks Eclipse P400s red case ~ EVGA SuperNOVA 1000 G+ PSU ~ Intel 660p M.2 drive~ Crucial MX300 275 GB SSD ~WD 2TB SSD ~CORSAIR H115i RGB Pro XT 280mm cooler ~ CORSAIR Dark Core RGB Pro mouse ~ CORSAIR K68 Mech keyboard ~ HGST 4TB Hd.~ AOC AGON 32" monitor 1440p @ 144Hz ~ Win 10 x64
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kbertling353
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Re: Really EVGA, REALLY?
2021/06/07 05:47:01
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For everybody blaming the shipping company, that is the point of packaging securely
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Nereus
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Re: Really EVGA, REALLY?
2021/06/07 05:48:43
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OP said the packaging was not damaged, so this is not related to mishandling by the carrier.
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Christianjs
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Re: Really EVGA, REALLY?
2021/06/07 12:03:38
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Mine was in the original packaging and still had a bent bracket fyi.
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evgapwns
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Re: Really EVGA, REALLY?
2021/06/08 03:08:11
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Imagine them refusing your RMA after you received it like that but never bothered to make a fuss out of it since the card was properly working.
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