Could someone please test and confirm their X17 can reach full speed?
I haven't been able to get it to reach any polling rate higher than ~3000hz. I've tried a few online polling rate tests and even downloaded Mouse Rate Checker v1.1b. At first I thought it might be due to a power limitation on USB 2.0, but I've also tested it plugged into USB 3.0 and 3.1 (Gen 1 & 2). No difference. I'm not doing any overclocking. I leave the Windows power plan on the AMD Ryzen Balanced or AMD Ryzen High Performance settings. The polling rate will drop by about half if I set the power plan to Power Saver, but there's no difference between the AMD Balanced/High Performance settings.

Oddly enough, it's faster when set to 4kHz than 8kHz. It reports around 2000Hz when set to 8kHz, and gets up around 3000Hz when set to 4kHz... ???
 
Is there something I need to do to actually hit 4-8kHz? Is there a better way to test it, or is my mouse defective?


System specs:
- MSI x470 Gaming Plus MAX
- Nvidia GTX 970
- Ryzen 3900x
- 64GB RAM
- 850W PSU
- Win 10


All software up to date.

Just a guess, but could there be some sort of USB port limitations?

I noticed the difference when unchecking the "Current Rate" box as well, but I still get under 4000Hz.

Anyway, I assume my mouse is either defective, or it needs a firmware update. My left & right buttons get triggered if I bump or set it down too hard & I get multiple Windows Event Viewer warnings that say: mouhid Event ID 1, "The driver has detected that this HID mouse has bad firmware.  It is reporting a bad physical minimum/maximum for one or more axes."

If a firmware update doesn't fix it soon, I'm probably just gonna toss it. Not worth the hassle to RMA.

AFAIK, I have the latest updates. Unleash RGB v1.0.7 & Firmware v1.68.

I even updated my MB's BIOS with the USB device compatibility improvements, hoping that would fix it. It didn't , but now I'm able to use my mouse to wake from sleep mode. Couldn't do that before...