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2070 Super Black Screen and Card Restart - Help!

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kougar
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Re: 2070 Super Black Screen and Card Restart - Help! 2021/03/20 23:59:28 (permalink)
Sorry if I missed you'd tried this already, but you could try reducing the refresh rate to 100Hz for all the displays. If that doesn't work then just unplug all but one display and see if the problems continue. 


Have water, will cool. 
#31
ianmck_16
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Re: 2070 Super Black Screen and Card Restart - Help! 2021/03/21 00:42:05 (permalink)
Tried having 1 display (usually 2 monitors), different cables, different cable slot on gpu, different pci slot. No luck.

Noticed as well if I switch the monitor off, or change mode and back again after some time (few minutes). The display sometimes doesn’t come back at all, stays black and needs a hard reset. Tried performance mode and changing power options like some mentioned too
#32
RainStryke
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Re: 2070 Super Black Screen and Card Restart - Help! 2021/03/21 01:29:06 (permalink)
Before I switched back to a single monitor configuration, I had a 3 monitor config, each one was a different refresh rate... 60Hz, 75Hz and 144Hz but they were all 1440p displays. Sometimes one wouldn't display at all and I would have it shut it off and turn it back on for it to recognize the display. I could never figure out what was causing it until one day I took my case out to clean it, hooked everything back in and it all worked flawlessly. It was the configuration of the way each display was set-up to the ports in the back and what was configured to be the primary display. Not sure which one is the primary though, have not been able to figure it out.

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#33
cbrennfoerder
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Re: 2070 Super Black Screen and Card Restart - Help! 2021/04/06 15:13:45 (permalink)
Update: I have installed a new Seasonic Gold 1000W power supply. I have rolled windows back to before the last feature update and I did a wipe of my C (windows Drive). I then booted to safe mode and ran DDU (Display Driver Uninstaller), restarted the machine and re-installed the Nvidia drivers. I discovered my RAM wasn't running at the correct speeds so re-enabled XMP II profile to kick it to correct speed of 3600mhz and tried overclocking my i9 to 5ghz to see if it was some kind of bottleneck issue but no luck. My friend got his hands on a 3060 TI and we swapped cards for a day. I had no issues in my machine and the 2070 card performed well in his system. We did not see the card restart but HWMonitor did show triggers on the Power limit, Reliable Voltage Limit and Operational Voltage Limit.  I am going to reach out to Microcenter and see if I still have support warranty and if not well I guess I'll burn that bridge when I get there. I'd rather not try to reload the card's BIOS if I don't have to since it's a dual bios card.  Oh and Precision still causes the card to restart every time it's opened or closed... I have completely removed it with the wipe and DDU and have gone to using afterburner in the mean time to manage fans on the card. 
post edited by cbrennfoerder - 2021/04/06 15:16:16
#34
RainStryke
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Re: 2070 Super Black Screen and Card Restart - Help! 2021/04/08 13:06:26 (permalink)
Do you have the latest BIOS on the motherboard?
Version 1802
https://rog.asus.com/us/motherboards/rog-strix/rog-strix-z390-e-gaming-model/helpdesk_bios
 
I would also remove Afterburner and install AI Suite III - From Utilities in the download page.
https://rog.asus.com/us/motherboards/rog-strix/rog-strix-z390-e-gaming-model/helpdesk_download
 
AI Suite III has EZ Update so you can flash the BIOS from Windows.
 
The XMP profile could be part of the problem. It might need more voltage, I would suggest setting the profile and bumping it up in .05v increments. If it's supposed to be 1.35v then push it to 1.4v -- Don't exceed 1.55v.

Main PC | Secondary PC
Intel i9 10900K | Intel i7 9700K
MSI MEG Z490 ACE | Gigabyte Aorus Z390 Master
ASUS TUF RTX 3090 | NVIDIA RTX 2070 Super
32GB G.Skill Trident Z Royal 4000MHz CL18 | 32GB G.Skill Trident Z RGB 4266MHz CL17
SuperFlower Platinum SE 1200w | Seasonic X-1250
Samsung EVO 970 1TB and Crucial P5 1TB | Intel 760p 1TB and Crucial MX100 512GB
Cougar Vortex CF-V12HPB x9 | Cougar Vortex CF-V12SPB-RGB x5
 
3DMark Results:Time Spy|Port Royal

#35
cbrennfoerder
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Re: 2070 Super Black Screen and Card Restart - Help! 2021/04/11 09:06:19 (permalink)
Yes, BIOS is up to date. XMP voltage is good. I will take a look at AI Suite. I am currently out of town for the foreseeable future so may be a while before I can get to it. 
#36
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