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You need a customs code and evgas vat information it crazy for us in the UK now I canceled my rma for a hydro copper water block because its to confusing.

OG_Grinskin

EVGATech_DanielC

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You need a customs code and evgas vat information it crazy for us in the UK now I canceled my rma for a hydro copper water block because its to confusing.

If you need more detailed help regarding our RMA process please consider reaching out to us @ support@evga.com or over the phone @ 1.888.881.EVGA so we can assist with any questions you may have.
-Daniel C 

I've done exactly this, and, the phone number never gets answered, even after an hour of waiting, and the email address, all they send is the same copy paste answer every time I actually message them, I'm getting nowhere here at all.

I tried to send the parcel with delivery duties paid but none of the couriers (UPS and my local post office) can do it cos they state they won't know the charges until it gets to customs.

So, where do I go from here, the customer service I've experienced has been borderline useless really. And the alternative of just sending it like everyone else seems to land at a price of around £150 and to honest, that's something that I just can't afford, and is quite unreasonable considering it's a warranty replacement for a faulty card, which is the companies responsibility to make whole again.

Is there anywhere I can raise this to? As like I said, I'm getting nowhere with the normal procedure.