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12 DAYS since RMA payment and no response

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gibeaux
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2021/04/02 13:14:23 (permalink)
Hi,
I paid a collateral one week ago Edit: 12 DAYS AGO via Paypal for my EVGA 850 BQ. Since this day the status of my RMA is still "pending", the replacement product is still not shipped and I can't have any response from the support despite my messages. 
 
How can I receive my product? What can I do? Why is no one responding since the payment was made?
 
Thanks
post edited by gibeaux - 2021/04/06 03:33:20
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    gibeaux
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    Re: Advanced RMA still pending and no response from support 2021/04/05 12:35:27 (permalink)
    Please what's happening??? To explain how to make to collateral I had an answer within the hour, and now that I have paid I have not had an answer for 10 days! 
    Now I want my replacement product or my money back!
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    aka_STEVE_b
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    Re: Advanced RMA still pending and no response from support 2021/04/06 06:52:37 (permalink)
    THis is mostly just a user forum- it's always best to call in or email support directly for the fastest service....
     
    Where exactly in the world ( which EVGA branch ) did you start this RMA with.?

    AMD RYZEN 9 5900X  12-core cpu~ ASUS ROG Crosshair VIII Dark Hero ~ EVGA RTX 3080 Ti FTW3~ G.SKILL Trident Z NEO 32GB DDR4-3600 ~ Phanteks Eclipse P400s red case ~ EVGA SuperNOVA 1000 G+ PSU ~ Intel 660p M.2 drive~ Crucial MX300 275 GB SSD ~WD 2TB SSD ~CORSAIR H115i RGB Pro XT 280mm cooler ~ CORSAIR Dark Core RGB Pro mouse ~ CORSAIR K68 Mech keyboard ~ HGST 4TB Hd.~ AOC AGON 32" monitor 1440p @ 144Hz ~ Win 10 x64
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    gibeaux
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    Re: Advanced RMA still pending and no response from support 2021/04/06 07:13:36 (permalink)
    Thanks for your help,
     
    Yes I know it's just a user forum but unfortunately nobody respond to my tickets for 12 days, since the moment I paid my collateral. So today I paid twice for a product that doesn't work :(
     
    I'm in EU, I started the RMA with EVGA EU.
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    aka_STEVE_b
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    Re: Advanced RMA still pending and no response from support 2021/04/06 07:29:42 (permalink)
    gibeaux
    I'm in EU, I started the RMA with EVGA EU.



    That explains it . From what I've seen on these forums, that specific location has never recovered from last years' Covid issues  I guess. 
    Either low staff currently  &/ or  swamped with requests.
    It always sounds like they are pretty far behind...
     
     

    AMD RYZEN 9 5900X  12-core cpu~ ASUS ROG Crosshair VIII Dark Hero ~ EVGA RTX 3080 Ti FTW3~ G.SKILL Trident Z NEO 32GB DDR4-3600 ~ Phanteks Eclipse P400s red case ~ EVGA SuperNOVA 1000 G+ PSU ~ Intel 660p M.2 drive~ Crucial MX300 275 GB SSD ~WD 2TB SSD ~CORSAIR H115i RGB Pro XT 280mm cooler ~ CORSAIR Dark Core RGB Pro mouse ~ CORSAIR K68 Mech keyboard ~ HGST 4TB Hd.~ AOC AGON 32" monitor 1440p @ 144Hz ~ Win 10 x64
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