Hey there!
 
Product: 120-G1-0650-XR - EVGA SuperNOVA 650 G1, 80+ GOLD 650W, Fully Modular, 10 Year Warranty
 
I recently had trouble with my EVGA PSU for my workstation, and I went to submit an RMA. As my PSU was less than 4 years old I was clearly in the warranty period. A few weeks ago I uploaded my invoice, and registered my PSU, and received a RMA Approval to return the unit back to EVGA for a replacement. However I messaged support to request that the replacement unit shipping be upgraded to Air instead of Ground, and if possible if I can put a security deposit so EVGA can send the PSU replacement to minimize downtime for my system. Support indicated that I would need to cancel the current RMA, and submit a new one for my request to be processed.
 

 
I cancelled the previous RMA, and submitted a new RMA request, and EVGA declined my request due to "Your RMA request has been declined due to the product being outside of its extended 3 year warranty." I re-read their warranty terms, and it clearly states my PSU (XR) has a 10 year warranty.
 
I also checked the RMA Page and it says I have 3000+ Days of warranty left.

 
However EVGA support has stopped responding to my tickets. I'm unsure why they won't honor, or message me back.
 

Hello desktop3674! I see your support ticket and will be responding to it. Looks like there was an issue with the invoice that was uploaded so it could not be confirmed.

desktop3674
 
Thank You Received! I understand you can't cross-ship to Military APO addresses. Is it possible for me to provide a per-printed prepaid USPS APO Priority Mail shipping label attached to my return package to have the PSU shipped back to me?

I am sorry but we do not have the ability to provide prepaid USPS labels. We are only able to provide UPS labels. If you have further questions, please e-mail us at support@evga.com for continued assistance.