CL600
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Hi, why is the german support permanently unavailable and why don't I get my money back even though you have received my card for over a week? Btw. My third RTX 3090 is also defective (power limit error). The fourth card should finally work, so I sent an email to 3090oc@evga.com, but an RMA is only possible for Americans and Canadians. EVGA replied: "Currently, we are only doing this optional RMA for residents within the US and Canada." In summary, over € 4,000.00 have been invested, I received defective cards for it, no money back from the Advanced RMA and there is no support in Germany.
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the_Scarlet_one
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Re: America First! No support for germany! RMA money is not returned!
2021/03/26 06:46:40
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Have you contacted support about the Advanced RMA refund to see what the delay may be? and yes, the 3090OC thing usually starts with "America First" as you put it, since EVGA is an America Based company, and it will take time to get the updated products shipped to other regions. I would assume that as soon as they are able to get the updated products into other regions, you will be able to get the updated product over there, but it will take time.
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rjohnson11
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Re: America First! No support for germany! RMA money is not returned!
2021/03/26 06:52:37
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CL600
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Re: America First! No support for germany! RMA money is not returned!
2021/03/26 06:54:44
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Yes, I tried to reach the German support within the service hours. Nobody ever answers the phone and nobody answers via email either. You will be automatically forwarded to the American hotline. But there was no help there. The American support told me to contact the German support. However, as I said, this is not available.
I understand that it takes a while for working cards to reach other regions of the world. But it cannot be that this will take more than six months. The card appeared in September 2020.
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CL600
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Re: America First! No support for germany! RMA money is not returned!
2021/03/26 06:55:44
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rjohnson11 forwarded to EVGA EU
Thank you!
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EVGATech_MarkusK
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Re: America First! No support for germany! RMA money is not returned!
2021/03/26 10:00:59
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Hi CL600, we received your product back from RMA EAR, which had been tested within passed, means without any issues - your EAR refund was transferred back. For any further issue, please get in contact with the Support through supporteu@evga.com Thx, Markus
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CL600
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Re: America First! No support for germany! RMA money is not returned!
2021/03/27 05:19:49
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EVGATech_MarkusK Hi CL600, we received your product back from RMA EAR, which had been tested within passed, means without any issues - your EAR refund was transferred back. For any further issue, please get in contact with the Support through supporteu@evga.com Thx, Markus
Thank you very much for the fast help! I got my money back now.
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the_Scarlet_one
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Re: America First! No support for germany! RMA money is not returned!
2021/03/27 18:01:32
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CL600
EVGATech_MarkusK Hi CL600, we received your product back from RMA EAR, which had been tested within passed, means without any issues - your EAR refund was transferred back. For any further issue, please get in contact with the Support through supporteu@evga.com Thx, Markus
Thank you very much for the fast help! I got my money back now.
HOORAY!!!!!
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rjohnson11
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Re: America First! No support for germany! RMA money is not returned!
2021/03/28 02:24:43
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Thanks for the assist Markus
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Hoggle
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Re: America First! No support for germany! RMA money is not returned!
2021/03/28 02:36:50
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Glad to see that it was taken care of. Thanks Markus.
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XrayMan
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Re: America First! No support for germany! RMA money is not returned!
2021/03/28 12:47:09
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My Affiliate Code: 8WEQVXMCJL Associate Code: VHKH33QN4W77V6A  
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