aniwidgets
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Trying to submit an RMA on my graphics card but it says I need a support ticket number for my GTX 1070 graphics card. The card died and no longer has any power at all no led no fans spin no signal. All my other cards work just fine so it’s definitely the graphics card. Bought it new off Amazon last year in 2020. I sent in a ticket yesterday but I have not received a response back yet.
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nick_shl
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Re: Trying to Submit an RMA but it says I need a support ticket number
2021/03/25 21:28:02
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Use associate code to save 3% on your EVGA GPU purchase! And up to 10% on other products!
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aniwidgets
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Re: Trying to Submit an RMA but it says I need a support ticket number
2021/03/26 04:52:18
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aniwidgets
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Re: Trying to Submit an RMA but it says I need a support ticket number
2021/03/26 04:54:08
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nick_shl
Free EVGA account membership and registration are required to contact customer service for troubleshooting and receive a support ticket for an RMA request.
Go to:
And hit "SUBMIT QUESTION".
I already did that if you read my post you will see I’m waiting on a response but they haven’t responded yet and it’s been like 2 days already.
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Hoggle
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Re: Trying to Submit an RMA but it says I need a support ticket number
2021/03/26 05:55:08
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You can always try calling.
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EVGATech_WaiM
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Re: Trying to Submit an RMA but it says I need a support ticket number
2021/03/26 08:56:35
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We do apologize for the late response as we are experiencing a high volume of emails at the moment. Please feel free to contact us for faster service
at 1.888.881.3842, 5 days a week, Monday through Friday, 9am to 6pm pacific time.
Like our service? Please provide feedback for us at the link HERE. 
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EVGA_RMA_JaysonC
RMA Management
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Re: Trying to Submit an RMA but it says I need a support ticket number
2021/03/26 14:27:09
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aniwidgets
Trying to submit an RMA on my graphics card but it says I need a support ticket number for my GTX 1070 graphics card. The card died and no longer has any power at all no led no fans spin no signal. All my other cards work just fine so it’s definitely the graphics card. Bought it new off Amazon last year in 2020. I sent in a ticket yesterday but I have not received a response back yet.
Hi There, I came across your post and was able to move this one forward for you. Please be on the lookout for the RMA approval information heading to your inbox. Regards, Jayson
-Jayson- EVGA USA RMA Dept. Reddit/Twitter - u/EVGA_JaysonC @evga_jaysonc 
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aniwidgets
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Re: Trying to Submit an RMA but it says I need a support ticket number
2021/03/26 14:43:09
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EVGA_RMA_JaysonC
aniwidgets
Trying to submit an RMA on my graphics card but it says I need a support ticket number for my GTX 1070 graphics card. The card died and no longer has any power at all no led no fans spin no signal. All my other cards work just fine so it’s definitely the graphics card. Bought it new off Amazon last year in 2020. I sent in a ticket yesterday but I have not received a response back yet.
Hi There,
I came across your post and was able to move this one forward for you. Please be on the lookout for the RMA approval information heading to your inbox.
Regards,
Jayson
Thank you I was able to submit it finally.
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Ezrow
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Re: Trying to Submit an RMA but it says I need a support ticket number
2022/01/24 06:39:19
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i also cannot find my support ticket. so i cant create a rma
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EVGATech_DavidR
EVGA Tech Support
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Re: Trying to Submit an RMA but it says I need a support ticket number
2022/01/30 10:50:11
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Ezrow
i also cannot find my support ticket. so i cant create a rma
Hello, I see that you were able to contact our support and the RMA request has been submitted, feel free to reach out to our support team directly at support@evga.com or by calling our toll free number 888-881-3842 between 9am and 6pm PST Mon-Fri.
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Hoggle
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Re: Trying to Submit an RMA but it says I need a support ticket number
2022/01/30 11:36:26
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For anyone stumbling across this thread. First you want to contact support to see if any trouble shooting will fix an issue without you needing to pull out the graphics card and send it in. This saves you being without a system if it's a minor issue that can be fixed by something as simple as a new bios, different driver or a new monitor cable. If it can't be fixed then they will send the ticket number for the RMA. If you are doing an RMA make sure to read the instructions and then re-read them before taping the box shut to make sure every instruction was fallowed to insure the fastest processing of the RMA as possible.
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porker2008
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Re: Trying to Submit an RMA but it says I need a support ticket number
2022/02/08 11:47:44
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Also submitted the question for support, no response yet. 
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danielmbrahim
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Re: Trying to Submit an RMA but it says I need a support ticket number
2022/04/15 08:21:34
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I have received a response to my ticket but I do not have a ticket number required to submit an RMA. If tech sees this here, please assist me as you have kindly assisted the others. Thank you! Edit: Called support and they provided the ticket number right away.
post edited by danielmbrahim - 2022/04/15 09:08:36
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