1. The seller shall be liable to the consumer for any lack of conformity which exists at the time the goods were delivered.
2. In the case of a lack of conformity, the consumer shall be entitled to have the goods brought into conformity free of charge by repair or replacement, in accordance with paragraph 3, or to have an appropriate reduction made in the price or the contract rescinded with regard to those goods, in accordance with paragraphs 5 and 6.
3. In the first place, the consumer may require the seller to repair the goods or he may require the seller to replace them, in either case free of charge, unless this is impossible or disproportionate.
A remedy shall be deemed to be disproportionate if it imposes costs on the seller which, in comparison with the alternative remedy, are unreasonable, taking into account:
- the value the goods would have if there were no lack of conformity,
- the significance of the lack of conformity, and
- whether the alternative remedy could be completed without significant inconvenience to the consumer.
Any repair or replacement shall be completed within a reasonable time and without any significant inconvenience to the consumer, taking account of the nature of the goods and the purpose for which the consumer required the goods.
4. The terms "free of charge" in paragraphs 2 and 3 refer to the necessary costs incurred to bring the goods into conformity, particularly the cost of postage, labour and materials.
5. The consumer may require an appropriate reduction of the price or have the contract rescinded:
- if the consumer is entitled to neither repair nor replacement, or
- if the seller has not completed the remedy within a reasonable time, or
- if the seller has not completed the remedy without significant inconvenience to the consumer.
6. The consumer is not entitled to have the contract rescinded if the lack of conformity is minor.

gsorin
I paid the shipping already, it's in their shop for weeks now.
Initially they stated that they need 3 days tops for the RMA process, now I don't care anymore, just want that bloody, crappy KP pump and coil fixed, no matter if they replace the AiO and put more thermal pads on capacitors or replace the card itself properly.
 

Outofstock4ever
that only applies if you buy it in the EU, buying on this site for example it is out of EU rules.
 
ALSO THE TITLE IS WRONG, it's not for EUROPE,, but the EU.

rjohnson11
This doesn't apply to the UK by the way

Outofstock4ever

Eksu99
EVGA has a EU store too. And good catch, I noticed yesterday but didn’t bother to correct as most countries in Europe are in the European Union. Well, I’ll correct it now.

i don't think that counts, it's just the name, the product is not in EU, comes from Taiwan or something. I'm almost 99,99% sure you have to buy it in the EU

Outofstock4ever
Yep i found that out many moons ago with a Playstation, the store wanted me to send the console to Sony, but a family member warned me in time. But if i had bought it directly from Sony europe website, ie. no retailer, Sony would have to comply with EU law.
 
Here is more complicated because you buy from a site called EVGA.EU but the card comes from outside the EU directly to you, so a bit gray area.