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AnsweredAbout RMA on 1050

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agramon2003
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2021/02/23 09:08:08 (permalink)
When they send the graphic card to replace my GTX on RMA, they write to me the issue of my old graphic card?? i say, they write me explaining what was the problem with the gtx or they dont say nothing?
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    the_Scarlet_one
    formerly Scarlet-tech
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    Re: About RMA on 1050 2021/02/23 09:17:56 (permalink)
    Usually EVGA just sends out the replacement card, unless there is something wrong and they need to contact you first.


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    agramon2003
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    Re: About RMA on 1050 2021/02/23 09:19:08 (permalink)
    okey, i will be happy anyways with the replacement, my question was just for curiosity, thanks you very much scarlet!
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    EVGATech_PeterN
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    Re: About RMA on 1050 2021/02/24 19:37:18 (permalink) ☼ Best Answerby agramon2003 2021/02/26 04:10:46
    Hi agramon2003,
     
    Per our testing the GPU you had sent back did not pass our tests, which means that it did have a problem.  I hope this information helps.
     
    Regards,
    Peter N

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    agramon2003
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    Re: About RMA on 1050 2021/02/26 04:11:04 (permalink)
    what do you mean with "it did have a problem"?? 
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    HeavyHemi
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    Re: About RMA on 1050 2021/02/26 13:30:06 (permalink)
    agramon2003
    what do you mean with "it did have a problem"?? 


    "Per our testing the GPU you had sent back did not pass our tests."   It means the GPU was defective. Beyond that, would serve no useful purposed to the end user and would be a huge waste of time responding in detail as to the precise failure mechanism of the GPU.
    Secondarily, once it fails their testing, then EVGA's issue becomes whatever warranty claims THEY have with THEIR supplier, Nvidia. That's where the precise failure may be relevant. I do not know what agreements EVGA has with Nvidia regarding RMA returns but I know they do.

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    agramon2003
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    Re: About RMA on 1050 2021/02/28 04:05:47 (permalink)
    EVGATech_PeterN
    Hi agramon2003,
     
    Per our testing the GPU you had sent back did not pass our tests, which means that it did have a problem.  I hope this information helps.
     
    Regards,
    Peter N


    EVGATech_PeterN
    Hi agramon2003,
     
    Per our testing the GPU you had sent back did not pass our tests, which means that it did have a problem.  I hope this information helps.
     
    Regards,
    Peter N



    and one question, when are gonna the status of my gpu change? because it arrived on 23th and today is 28 :(
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