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AnsweredONLINE SERVICE CENTER -> No Replies -> EVGA GeForce RTX 2080 FTW3 ULTRA

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Nikolay_kms
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2020/11/28 02:59:46 (permalink)
Hello,
i am having some problems with my video card. I asked support service for this, but I could not get any feedback. I asked support service for this, but I could not get any feedback.
EVGA really works like this?!!!
8 days are gone guys, and there is still no answer... 
post edited by the_Scarlet_one - 2020/11/28 09:19:43
#1
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    the_Scarlet_one
    formerly Scarlet-tech
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    Re: ONLINE SERVICE CENTER -> No Replies -> EVGA GeForce RTX 2080 FTW3 ULTRA 2020/11/28 09:19:14 (permalink) ☼ Best Answerby Nikolay_kms 2020/11/28 09:20:22
    It may help to provide more detail and to contact support through email for your region.

    I have temporarily removed the image because your serial number was publicly displayed. EVGA can see the serial numbers attached to your account, so you wouldn’t need to show that here.

    What region are you from? EU has been experiencing a lot of support requests, so if you are in the EU, they are working to get to as many tickets as they can, but it may take some more time.
    post edited by the_Scarlet_one - 2020/11/28 09:21:27


    TSgt Matthew Schwartz  SrA Bryan Bell A1C Matthew Seidler SSgt Joseph Fankhauser
    #2
    Nikolay_kms
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    Re: ONLINE SERVICE CENTER -> No Replies -> EVGA GeForce RTX 2080 FTW3 ULTRA 2020/11/28 09:20:39 (permalink)
    Russia
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    Nikolay_kms
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    Re: ONLINE SERVICE CENTER -> No Replies -> EVGA GeForce RTX 2080 FTW3 ULTRA 2020/11/28 09:23:54 (permalink)
    Russia
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    EVGATech_MattM
    EVGA Tech Support
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    Re: ONLINE SERVICE CENTER -> No Replies -> EVGA GeForce RTX 2080 FTW3 ULTRA 2020/11/28 20:49:21 (permalink)
    I apologize for the delay and I have responded to your ticket and passed this to our Europe team. You can also call our Europe support directly at 49.89.189.049 11.
    post edited by EVGATech_MattM - 2020/11/28 20:50:28
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    Nikolay_kms
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    Re: ONLINE SERVICE CENTER -> No Replies -> EVGA GeForce RTX 2080 FTW3 ULTRA 2020/11/28 20:54:17 (permalink)
    EVGATech_MattM
    I apologize for the delay and I have responded to your ticket and passed this to our Europe team. You can also call our Europe support directly at 49.89.189.049 11.


    I tried to turn on the video card, on three different computers, with clean windows 10, it did not bring any results.
    The artifacts remained on the screen 
    #6
    EVGATech_MattM
    EVGA Tech Support
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    Re: ONLINE SERVICE CENTER -> No Replies -> EVGA GeForce RTX 2080 FTW3 ULTRA 2020/11/28 20:57:01 (permalink)
    Thank you for testing and please respond to the ticket so they can see it when they get in. I have passed this to our Europe support to follow up once they are in the office Monday. Unfortunately I am US support so my access is limited for what I can do for starting RMAs for Russia.
     
    #7
    Nikolay_kms
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    Re: ONLINE SERVICE CENTER -> No Replies -> EVGA GeForce RTX 2080 FTW3 ULTRA 2020/11/28 21:00:40 (permalink)
    EVGATech_MattM
    Thank you for testing and please respond to the ticket so they can see it when they get in. I have passed this to our Europe support to follow up once they are in the office Monday. Unfortunately I am US support so my access is limited for what I can do for starting RMAs for Russia.
     

    Ask them to give it to me as soon as possible - "Support Ticket Number"
    To open RMA
    #8
    Puddles.
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    Re: ONLINE SERVICE CENTER -> No Replies -> EVGA GeForce RTX 2080 FTW3 ULTRA 2020/11/30 05:56:59 (permalink)
    I reckon you might be better off ringing them if you're in a rush. The EU support team are a bit behind on email support IMHO
    #9
    EVGATech_MattM
    EVGA Tech Support
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    Re: ONLINE SERVICE CENTER -> No Replies -> EVGA GeForce RTX 2080 FTW3 ULTRA 2020/12/01 18:47:06 (permalink)
    I see that the RMA has been submitted and approved and you will have received an e-mail for how to proceed with the RMA. I apologize for any inconvenience.
    #10
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