Hi everyone. I have to support this problem, which needs to be solved. 
Z390 Dark Story (Purchased from Amazon). The RMA procedure is very long.
06/20/2020 applied to the general mail. Refunds are made through your personal account.
06/21/2020 registered in the EVGA Rewards Program. Registered the product and asked to upload proof of purchase.
06/24/2020 received an RMA ID Number. Transferred to the European office.
06/29/2020 RMA request confirmed.
07/04/2020 sent the parcel by Russian Post. For 1.9 kg of weight with a declared value, I paid ~ 2600 rubles.
On 07/14/2020 a notification about the RMA order was received (response to the request from 06/20/2020), including a request for a photo of the CPU socket.
08/07/2020 the parcel arrived in Germany. And everything got up. There was no movement and I began to ring the bells. According to gdeposylka, it was supposed to arrive at the German Post, there was no parcel for tracking. 
On the website gdeposylka found that the tracking number had changed and transferred to the DHL Express postal service. On our website I turned with the appeal “where is my parcel?”, They answered me, contact the local office. 
Since I don't know German, I turned to a friend who lives there. He said that he was hanging at customs. Lithium Battery Restrictions. I sent him a screenshot from the Shipping Rules. If the Russian Post accepted, there should be no restrictions. 
On September 8, 2020, a notification was received unexpectedly on September 7, 2020, to my replacement address via DHL. 
09/20/2020 received the parcel at the Russian Post office. I gave another 1,861.26 rubles as customs payment. The package was already in 2 kg 790 g.
Everything took 78 days / 2 months and 16 days and 4400 rubles. But this is stage 1 of the epic.

10/10/2020 I decided to start assembling the computer after purchasing all the components. 
I began the preparation by unpacking the motherboard. But at the first quick glance I saw the absence of factory films (the product is apparently after repair), as well as crookedly installed Wi-Fi connectors (at an angle!). And the left connector turns like a stripped-off screw!
EVGA GmbH was unable to provide final quality control. On the same day I created a request to replace a faulty product. 
4 days have passed and on October 14th I duplicated an email request to EVGA support in the US and Europe. 
On October 17, colleagues from the United States reacted. I have already asked for a refund and refund. They cannot, because they did not buy from them. They suggest waiting for a response from the European office. 
I have been waiting for a response for 2 weeks, although the approval of the replacement is considered 1 day. Considering that 5 months have passed, the next replacement will take the same amount. Next year, something will be decided when a new generation comes out. The second after the Z490.
Now I am in correspondence in support of the US office (I say hello to Anthony Stidham, Gabriel Talamantes, Manuel Dierl, Daniel McNamara). 
Soon I will know everyone and they will be my friends ...
Stage 2 continues...

P.S. Sorry, translation from Google

Folgore74
Glad to hear it, and thank you. I just don't understand if the service is the European or from the United States...

3 weeks passed, the answer did not even come. I'm waiting for a week and will write directly to the head of the European office

EVGATech_AdamB
Hello Folgore74! I was able to find your ticket and responded back to it with instructions on how to submit your RMA. I apologize for any delay in being able to reply back to the ticket. Due to the 30-series launch we have been experiencing higher volume than normal.