Re: Step-Up Program question, in regards to shipping.
2020/09/27 21:47:55
(permalink)
Hi HIGHBALL,
Welcome to the EVGA forums.
EVGA does not send the product first for Step-Up. You will have to send the product to EVGA first. For security deposits, or collateral charges, those are for RMA's, which are later refunded. You will be without the GPU for several days, however, once EVGA receives your GPU, we send out your new GPU within 1-3 business days.
Regards,
Peter N
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