Hello!!!
I have been reading some threads and posts and I'm really scared.... I will tell you my story, so you can help me set my expectations:
-I use to have a work that makes me travel a LOT to the states, so buying stuff in the states was often, and if I had any problem I had no problem returning it to the seller from the states (there always was an opportunity in the short term)
-Back in June, I decide to buy a new build, so I sell all my old stuff and bought a new one... the last thing I order was a 2080 Super Hybrid (July 12th)
-A few days later due to COVID I lose my job, after a few weeks I left everything in order and I come back to my home country (Chile).
-Here I bought the case that I wanted, and finally build the new PC last Friday
-Everything went great until... guess what.. I'm writing here. The card never worked.. it was Dead on arrival. You can read the whole story here ()
I have talked to the seller, ask for help to Amazon... and they stick to the procedure... "you have to send it to the seller"... "the seller has no stock of that card"... "wait for the refund"... "RMA can only be started if it is sent from the purchase address" etc. Sending the card from Chile to the US is about 150... for something that never worked.. NEVER.
In between, I talked to EVGA.
1) I send an email to EVGA and they told me "Register your product and we will talk to the seller for a refund"
2) I send an email to EVGA telling that I have already registered it... no answer
3) Send again an email asking what else to do.. no answer
4) By chat, I talked to someone and told me (send the card, you pay, we test it we send another card where you want)
5) The next day (today) I talked again by the chat with another person and he told me, write to soporte and wait for their answer.
Now after everything that I have read, I'm really scared, after all the frustration I had talking to Amazon and the seller, that they left me alone with all this, I saw some lights of hope with EVGA (and it was better because they should send me a new card... and a working one)... I'm frustrated and disappointed, I don't want to hear any more about Amazon and the seller... and now, I read that there are some complaints about EVGA and their RMA...
These are isolated cases??
Buying this card was a mistake?
I was really happy with my purchase...
post edited by RoloFuentes - 2020/08/27 21:06:37