EVGA

ASUS Prime H370M-PLUS/CSM and RAM

Author
NazcaC2
EGC Admin
  • Total Posts : 7420
  • Reward points : 0
  • Joined: 2008/06/21 09:43:08
  • Location: Niagara Falls, Ontario Canada
  • Status: offline
  • Ribbons : 38
2020/06/27 21:41:33 (permalink)
For a while now, I've been buying HyperX (Kingston) 2400 and 2666 MHz DDR4. It has been solid on all prior motherboards (H110, H310). I had bought six of these motherboards since stock from my suppliers ran out.

I built a system with the first of six motherboards, i3-9100 (supports a max of 2133 MHz), Samsung 500GB 970 EVO Plus and a single stick of 8GB 2666 HyperX DDR4. Yes, single channel with one stick. BSOD (WHEA Uncorrectable Error).

As a tech, I've changed practically everything including tried a second motherboard and CPU to no avail. ASUS said it's the RAM not being on the Qualified Vendor List (QVL) and I believe them. Though, I've used the RAM on several other CSM boards with positive results. It's just strange it doesn't work on this board. Maybe it wants two sticks or a brand and model from the QVL.

I'm going to buy compatible Crucial 2400 or 2666 DDR4 from one of my suppliers and am hopeful this solves it.

Is the H370 really that sensitive?
post edited by NazcaC2 - 2020/07/08 18:49:30

Intel i9-12900K
ASUS Prime Z690-A
Corsair 850W RM850x
Windows 11 Professional
Arctic Liquid Freezer II 360 A-RGB
Corsair Dominator 32GB DDR5 5200MHz
EVGA GeForce RTX 3080 Ti FTW3 ULTRA GAMING
4x Samsung 2TB 980 Pro SSD + 1x ADATA 512GB SU800
Corsair iCUE 5000X RGB SIGNATURE SERIES Mid-Tower - Neon Night
#1

2 Replies Related Threads

    NazcaC2
    EGC Admin
    • Total Posts : 7420
    • Reward points : 0
    • Joined: 2008/06/21 09:43:08
    • Location: Niagara Falls, Ontario Canada
    • Status: offline
    • Ribbons : 38
    Re: ASUS Prime H370M-PLUS/CSM and RAM 2020/07/08 18:45:48 (permalink)
    After much trial and error today, I came to conclusion that the Samsung 970 EVO Plus doesn't play well with this board. Thankfully, I had a used Micron NVMe 256GB SSD to test with and it worked without an issue.

    Both Samsung and ASUS support were inclined to RMA each of their products. An RMA isn't going to fix it. One or both including Microsoft needs to figure out the compatibility solution together.
    post edited by NazcaC2 - 2020/07/08 18:47:54

    Intel i9-12900K
    ASUS Prime Z690-A
    Corsair 850W RM850x
    Windows 11 Professional
    Arctic Liquid Freezer II 360 A-RGB
    Corsair Dominator 32GB DDR5 5200MHz
    EVGA GeForce RTX 3080 Ti FTW3 ULTRA GAMING
    4x Samsung 2TB 980 Pro SSD + 1x ADATA 512GB SU800
    Corsair iCUE 5000X RGB SIGNATURE SERIES Mid-Tower - Neon Night
    #2
    NazcaC2
    EGC Admin
    • Total Posts : 7420
    • Reward points : 0
    • Joined: 2008/06/21 09:43:08
    • Location: Niagara Falls, Ontario Canada
    • Status: offline
    • Ribbons : 38
    Re: ASUS Prime H370M-PLUS/CSM and RAM 2020/07/10 14:24:19 (permalink)
    Last update and conclusion: It's a motherboard bug with the ASUS and by the looks of it, a few of them. I ordered a few Gigabyte H370M DS3H and this board has no such issue. Gigabyte has excellent support documentation on the QVL for SSD's. ASUS is lacking in that regard.

    ASUS and Samsung have tried to be helpful but only provide the simple scripted solutions. If only they'd escalated the ticket, we might have actually gotten somewhere.

    Intel i9-12900K
    ASUS Prime Z690-A
    Corsair 850W RM850x
    Windows 11 Professional
    Arctic Liquid Freezer II 360 A-RGB
    Corsair Dominator 32GB DDR5 5200MHz
    EVGA GeForce RTX 3080 Ti FTW3 ULTRA GAMING
    4x Samsung 2TB 980 Pro SSD + 1x ADATA 512GB SU800
    Corsair iCUE 5000X RGB SIGNATURE SERIES Mid-Tower - Neon Night
    #3
    Jump to:
  • Back to Mobile