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RMA Request Complete

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Matt2816
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2020/06/23 18:26:21 (permalink)
So I sent in my GPU for rma and it was delivered today, the rma request says complete but does not show any info about the new products or if it was just repaired. Under "My Products" is also empty with no new serial numbers. Just looking for some clarification :)
#1

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    Sajin
    EVGA Forum Moderator
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    Re: RMA Request Complete 2020/06/23 18:49:01 (permalink)
    Just need to register it now.


    See my current build here: https://forums.evga.com/My-bench-rig-unlimited-power-m3596024.aspx
    RTX 2080 Ti 4-way SLI?!?!: https://forums.evga.com/RTX-2080-Ti-4way-SLi-set-by-yours-truly-m2954756.aspx
    #2
    EVGATech_DanielM
    EVGA Tech Support
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    Re: RMA Request Complete 2020/06/23 18:52:07 (permalink)
    Hello
     
    I checked your RMA and it appears we have shipped the replacement. If you see it disappear from Open RMAs it means you should receive a email from UPS if you haven't already with the tracking. This email does not come from EVGA. Hope this helps. 
     
    @Sajin, it will be auto registered to his account. 
    #3
    Matt2816
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    Re: RMA Request Complete 2020/06/23 18:56:36 (permalink)
    EVGATech_DanielM
    Hello
     
    I checked your RMA and it appears we have shipped the replacement. If you see it disappear from Open RMAs it means you should receive a email from UPS if you haven't already with the tracking. This email does not come from EVGA. Hope this helps. 
     
    @Sajin, it will be auto registered to his account. 




    Yes I have received the tracking information from UPS but is there anyway to know what the replacement is, as of right now there is nothing new registered other than the old card. 
    Thank you for the quick response.  
    #4
    EVGATech_DanielM
    EVGA Tech Support
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    Re: RMA Request Complete 2020/06/23 20:00:53 (permalink)
    It is the same model that you sent in, it was simply replaced. 
    #5
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