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Anyone got a sub to work correctly?

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GeJayGe
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2020/05/22 15:20:13 (permalink)
I'm attempting to set up a 2.1 system, and am having some issues getting my sub to work correctly.  Both of my cards are working correctly - which I can tell by hooking up a set of spare powered speakers to each port and running "Test" - I get the chime for all signals from all ports, so that is good.
 
The problem comes when I plug an actual powered sub (SACS-9) in and attempt to get it to work.  I get absolutely nothing.  I've confirmed the sub works properly, and have tried multiple cables (which have each also been confirmed independently to work properly) with zero success.
 
If someone has had success, could you please provide a list of the exact components you used to go from your surround card to the RCA jack on your sub? 
#1

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    EVGA_Lee
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    Re: Anyone got a sub to work correctly? 2020/05/22 15:50:00 (permalink)
    First of all, which audio card do you have?  Second, which speakers do you have?  Third, what does your replay chain look like once it leaves the card?
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    GeJayGe
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    Re: Anyone got a sub to work correctly? 2020/05/22 16:02:26 (permalink)
    I have a Nu Audio 7.1 setup with both cards.  I have a pair of Sony SACS-5 bookshelf speakers powered by a FOSI amp, and a Sony SACS-9 powered subwoofer.
    For my speakers I have a RCA to 3.5 mini jack that plugs into my FOSI amp, then has speaker wires going to the speakers.
    For the sub I was trying a 3.5 mini jack to RCA.
    #3
    EVGA_Lee
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    Re: Anyone got a sub to work correctly? 2020/05/22 16:13:36 (permalink)
    2.1 is only supported via Stereo.  You wouldn't use the C/Sub output on the daughterboard card for 2.1.  You would need to place the speakers in-line with the Sub, or the Sub after the speakers.
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    GeJayGe
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    Re: Anyone got a sub to work correctly? 2020/05/22 16:26:04 (permalink)
    Copy. I'm surprised that this wouldn't be supported on sick an enthusiast card setup.

    When attempting to use the sub plugged in on 5.1 and 7.1 it still doesn't work. How would this need to be wired/connected to function with regular music?

    Seems like a sub plugged into a sub port should support regular sub usage for music and regular computer use/gaming.
    #5
    EVGA_Lee
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    Re: Anyone got a sub to work correctly? 2020/05/22 16:36:59 (permalink)
    GeJayGe
    Copy. I'm surprised that this wouldn't be supported on sick an enthusiast card setup.

    When attempting to use the sub plugged in on 5.1 and 7.1 it still doesn't work. How would this need to be wired/connected to function with regular music?

    Seems like a sub plugged into a sub port should support regular sub usage for music and regular computer use/gaming.

    Are you also connecting a center speaker into the port (by also connecting, I mean using a splitter) for 5.1 or 7.1, or just the sub out? 
     
    Based on my experience, I'd suggest running an RCA Splitter on either White or Red for both the Line-Out and C/Sub with one mono cable from the sub long enough to hook in-line to allow you to switch on-demand, based on your needed configuration.  Let me talk with the audio team to see if we can think of a way to accommodate this configuration.
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    GeJayGe
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    Re: Anyone got a sub to work correctly? 2020/05/22 17:07:56 (permalink)
    Thanks for your continued followup!
     
    I'm not currently plugging in a center speaker, but likely will use a spare set of powered speakers I have for this.  When plugging this set in directly to the CSUB port the left speaker works as center and the right as the sub.  I would need to run a splitter to divert the left for the center and right for the sub signal.
     
    I can't be alone in thinking that a $300 sound card setup for a PC should support use of a subwoofer for everything that PC audio would generate (using only the CSUB port)... Not just movies specifically in 5.1 or 7.1.
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    GeJayGe
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    Re: Anyone got a sub to work correctly? 2020/05/25 20:40:30 (permalink)
    I have spent the weekend troubleshooting this with no avail.  I genuinely belive something is wrong with the software or on the end of the card on this one:
    • The sub is confirmed good, and works as it is supposed to - hooked up to my reciever, LFE test works great, responds to sub signal
    • I have hooked the sub to the L/R stereo 2.0 system and it sounds fine
    • When using a 5.1 encoded sound check () the speakers register, but the center/sub doesn't
    • When using the "Test" feature in the Nu Audio software all speakers register (except for the sub, which I think is because it has high pitched ringing for detection - something the sub crossover filters out; which should be in a software update)
    I've always been handy with audio systems, and have never seen anything like what I'm experiencing with these enthusiast cards.  I would recommend the following updates to the software:
    1. Change the "Test" sound for the sub to an actual sound registered by a sub
    2. Enable the sub port to work as a sub even if something isnt' encoded in 5.1 or 7.1; seriously - why would this not work for stereo music
    3. Better manuals/documentation; what is currently out there is not sufficient
    4. Example hookup schematics and documentation of which adapters/cords to get/use
    #8
    EVGA_Lee
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    Re: Anyone got a sub to work correctly? 2020/05/28 18:07:36 (permalink)
    Hi GeJayGe,
     
    Our team is looking into a couple options to bring functionality to the C/Sub port when trying to play audio in stereo.  We have some ideas, but it's going to be one of those things that will take some time.  It won't be a quick update, and there are a number of projects scheduled ahead of it.  It is something we will try, but I won't pretend that you'll see it happen in the next couple of weeks, let alone months.
     
    Our configuration (which worked at the time), was to use a 3.5mm male connector split to two female 3.5mm connectors.  One of those was connected to a 3.5mm to RCA cable, which connected to the subwoofer.  The other 3.5mm connector was used with a 3.5mm to RCA cable, which connected to one of the Edifier 980T speakers for the center channel.  I do recall that we had to connect the red RCA to the white RCA port on the speaker (or vice versa) for the center to play audio.  There was some degree of checking to make sure the Sub was set to the appropriate level on the sub itself, and I believe we left the phase switch at default.  Beyond that, we didn't need to configure anything else in the software to make sure the sub output properly.
     
    In hindsight, I would have tried a 3.5mm to RCA, and then use a RCA splitter on one of the RCA ports to peel one of them off to the sub, and the other end to go into the main 980T speaker.  Because of the other configuration, one of the speakers would not output audio, so we went with just one.  Mostly, we had little time to get the system setup before shipping it off, so I'm afraid I don't have a best practices suggestion for this.
    #9
    GeJayGe
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    Re: Anyone got a sub to work correctly? 2020/05/29 06:14:28 (permalink)
    Lee - that is great that EVGA is addressing this. I understand things take time to implement, and I think that this response is entirely adequate.  I appreciate EVGA looking into this and working to find a fix.  This is exactly why I buy EVGA and will continue to do so.  I understand a large portion of people who buy this card(s) will go directly into a reciever, but there are likely a lot like me who don't want to pay for the extra processing of the reciever and go strictly wtih an amp to give the Nu Audio 7.1 card the ability to shine by itself.  I would recommend EVGA putting together a best practices suggesion for setup as part of any additional documentation that is generated for these units.  May Nu Audio have a great long life!
     
    A few questions on your configuration:
    • "3.5mm male connector split to two female 3.5mm connectors"
      • Was this a splitter that continued to generate two stero signals, or truly split to generate two mono signals? 
    • "One of those was connected to a 3.5mm to RCA cable"
      • Was this a stereo RCA cable or mono cable? 
    • "The other 3.5mm connector was used with a 3.5mm to RCA cable"
      • Was this a stereo RCA cable or mono cable? 
    #10
    EVGA_Lee
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    Re: Anyone got a sub to work correctly? 2020/05/29 10:17:37 (permalink)
    GeJayGe
    A few questions on your configuration:
    • "3.5mm male connector split to two female 3.5mm connectors"
      • Was this a splitter that continued to generate two stero signals, or truly split to generate two mono signals? 
    It was a basic 3.5mm splitter for stereo, like this: link.  We had a budget, lol.  This is one of the cheapest things we used.  As I mentioned, I'd probably have gone with a 3.5mm to RCA splitter out of the card if I was doing it again.  Maybe something like this: link
     
    GeJayGe
    • "One of those was connected to a 3.5mm to RCA cable"
      • Was this a stereo RCA cable or mono cable? 
    I believe we used a regular stereo RCA cable, since we had a few of those on hand.  Then we just plugged one of the two ends into the sub.
     
    GeJayGe
    • "The other 3.5mm connector was used with a 3.5mm to RCA cable"
      • Was this a stereo RCA cable or mono cable?
    Also a stereo RCA cable, both plugged into the speaker. 
     
    If you're not familiar with the Edifier powered speakers, the "right" powered speaker acts like the main speaker.  The speaker has an RCA input, along with two outputs via speaker wire for the "left" speaker.  In theory, you should be able to use two of these speakers together for a center speaker (just place the tweeters next to each other).  However, due to the ill-planned cable setup, we could only use the main "right" speaker as the center, as the signal would not pass through to the other speaker (worked fine if tested as front L/R, so it wasn't the speakers).  Moreover, it didn't work in a straightforward manner either.  If the red/white (right) RCA connector was connected to the correct port on the speaker, no audio would play; eventually, we realized that the splitter was probably switching the signal around, so we put the red connector on the white port (or vice versa) and suddenly we had a center channel.


    In hindsight, I would probably go 3.5mm to RCA first, then a straight RCA to RCA mono cable to one of the ports on the center speaker, and an RCA mono splitter like this [link] with one mono RCA cable going to the other port on the center speaker and the other mono RCA cable going to the subwoofer.  I believe that's a more efficient setup than what we did.
     
    Now, if your center speaker just uses a 3.5mm connection, then the 3.5mm splitter might be the better choice.
    #11
    Detleg
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    Re: Anyone got a sub to work correctly? 2020/05/31 00:23:01 (permalink)
    Hi Guys
    that's actually what I was trying to accomplish without involving a Receiver/Amp and go straight out from the card.
    Thank Lee for following up.

     
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    Detleg
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    Re: Anyone got a sub to work correctly? 2020/05/31 02:21:05 (permalink)
    I've been scratching my head about this but what about a soundbar for the center with sub out?

     
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    Detleg
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    Re: Anyone got a sub to work correctly? 2020/05/31 22:47:06 (permalink)
    I'm trying something different, instead of a soundbar I got me a pair of JBL Professional 306P MkII Monitors and probably will be moving my Audioengine to the rear or side.

     
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    EVGA_Lee
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    Re: Anyone got a sub to work correctly? 2020/06/01 09:33:04 (permalink)
    Detleg
    I've been scratching my head about this but what about a soundbar for the center with sub out?


    In theory, I don't see why that wouldn't work.  I considered doing something like that for our CES show.  The main and really only reason I can see that you'd not want to do that is because "soundbars" command a slightly higher price than some of the alternatives simply because there's a big market for soundbars currently.  From a technical or operational standpoint, this seems like a viable option to cover the center/sub option.  Just remember that the main point of a center speaker is to handle a mono signal, so you can usually go cheaper for this speaker.
    #15
    Detleg
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    Re: Anyone got a sub to work correctly? 2020/06/05 03:02:41 (permalink)
    I got the JBL 306P MKII monitors, lots of distortion (noise) at low volumes, but thats why they are Monitors, I tested all Ports on the Cards and they all work, Sup/center too.
    problem is I got no DVD/Blu Ray only streaming music/movies so I won't pick up the 7.1 signal.
    If you don't mind, could you make a sketch or diagram from the setup that you do at the show?
    I know, it's a lot to ask.
    Thanks Lee

     
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    jll544
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    Re: Anyone got a sub to work correctly? 2020/06/08 09:52:23 (permalink)
    For those not watching the other thread, I wanted to mention the workaround I posted there.
    If you are willing to give up Nahimic EQ (de-select it during NU driver install), you can use the Windows Bass Management audio enhancement to get your sub working. Of course, this is an imperfect solution because it won't work with ASIO/WASAPIexclusive/DSD, but depending on your usage, it might be worth trying until EVGA can implement bass management directly in the NU Audio driver.
    post edited by jll544 - 2020/06/08 09:55:33
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