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M.2 SATA SSD not visible on Z390

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bloodheaven
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2020/04/23 05:57:37 (permalink)
Hi,
I've installed a WD Blue 3D NAND SATA SSD M.2 in the M.2 Key-M(1) slot (Z390) but neither UEFI nor Windows can see it.
I don't intend to boot from it or install any OS, obly use it as a gaming SSD.
 
I see "No NVMe Device found" and all M.2 slot are enabled.
CSM support is disabled.
 
I can't see what I'm missing.
I don't dare messing up too right now as one HDD is dying and I'm trying to back up everything I can (only 1To xD).
 
Do you have any suggestions?

David

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Motherboard: EVGA Z390 FTW
CPU: Intel i7-9700k
Memory: G.Skill TridentZ RGB 3200 16G
GPU: EVGA GTX 1080 SC2
Power: Corsair TX750w
#1

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    transdogmifier
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    Re: M.2 SATA SSD not visible on Z390 2020/04/23 06:40:09 (permalink)
    I don't have this motherboard so I can't say for sure, but does it have "Boot priorities" somewhere where it lists what
    devices it sees as bootable? If so, is the M.2 in there?
     
    other than that, I'd try a BIOS clear/reset
     
     

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    #2
    Cool GTX
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    Re: M.2 SATA SSD not visible on Z390 2020/04/23 06:59:38 (permalink)
    So, you can get into you OS with your old drive ?
     
    Which Z390 ?
     
    CPU ?
     
    Other devices in other PCie slots - which slots ?
     
    Are you positive it was properly & fully inserted into the M.2 slot ?
     
    Is that a NVMe drive ?

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    bob16314
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    Re: M.2 SATA SSD not visible on Z390 2020/04/23 07:02:58 (permalink)
    Scroll down a little more in the BOOT screen below Security and see if it's shown in the UEFI Hard Disk Drive BBS Priorities where you can select it.

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    bloodheaven
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    Re: M.2 SATA SSD not visible on Z390 2020/04/23 15:57:01 (permalink)
    transdogmifier
    I don't have this motherboard so I can't say for sure, but does it have "Boot priorities" somewhere where it lists what
    devices it sees as bootable? If so, is the M.2 in there?
     
    other than that, I'd try a BIOS clear/reset
     

     
    Nope, as I said, nowhere to be found.
     
    Cool GTX
    So, you can get into you OS with your old drive ?
     
    Which Z390 ?
     
    CPU ?
     
    Other devices in other PCie slots - which slots ?
     
    Are you positive it was properly & fully inserted into the M.2 slot ?
     
    Is that a NVMe drive ?



    Yes, I boot on Windows from a different SSD. No problem about that :)
    It's the 390 FTW edition with i7-9700k.
     
    PE1 – x1 holds a USB 3.0 card
    PE2 – x16 holds the GPU
     
    Right now I'm positive it was properly & fully inserted into the M.2 slot.
    I didn't have any issue to insert it and screw it.
    I will try again to be sure.
     
    it's not a NVMe drive. It's a M.2 SATA.
     
    bob16314
    Scroll down a little more in the BOOT screen below Security and see if it's shown in the UEFI Hard Disk Drive BBS Priorities where you can select it.



    I'll check that.
     
    Thank you for these inputs.

    Motherboard: EVGA Z390 FTW
    CPU: Intel i7-9700k
    Memory: G.Skill TridentZ RGB 3200 16G
    GPU: EVGA GTX 1080 SC2
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    #5
    coolmistry
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    Re: M.2 SATA SSD not visible on Z390 2020/04/24 02:41:25 (permalink)
    When you trying install OS so did you try go your BIOS setting > Save & Exit > Boot Override > select your USB? (if you have ready Windows 10 OS install)

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    rjohnson11
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    Re: M.2 SATA SSD not visible on Z390 2020/04/24 02:47:14 (permalink)
    If this is a brand new SSD in the M.2 slot your BIOs may have that slot turned off by default so check that. Secondly if you boot to Windows go into Disk Management and see if Windows finds it there. 

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    coolmistry
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    Re: M.2 SATA SSD not visible on Z390 2020/04/24 02:51:38 (permalink)
    Did you set your M.2 to SATA?
     
    When you try install Windows OS by USB or other do use 'Boot Override' to install OS....
     
     
     
     
    Post us back how getting on... 
    post edited by coolmistry - 2020/04/24 02:56:40

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    Windows 11 Home 64bits up to Dated
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    Joe.DaShmoe
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    Re: M.2 SATA SSD not visible on Z390 2020/04/24 15:14:18 (permalink)
    Doesn't the M.2 drive have to be an NVMe M.2?
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    coolmistry
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    Re: M.2 SATA SSD not visible on Z390 2020/04/24 15:35:39 (permalink)
    Can you please check in your BIOS setting go to Advance > NMVE Imformation pages to check any M.2 there?

    Windows 11 Home 64bits up to Dated
    i9 11900K 5,275 MHz (3,500 MHz) || EVGA Z590 FTW WIFI || 2 x Nvidia RTX 2080 Ti FE || 32Gb Dominator Platinum DDR3 3600mhz XMP OC 3800mhz || 500gb Samsung 980 Pro NVMe || 500gb Samsung 970 EVO and Sata M.2 (1 x SSD and 1xHHD) || EVGA CLCx 360 Cooler || EVGA Supernova 1300w X3 || EVGA Z10 Keyboard || EVGA TORQ X10 mouse ||EVGA DG 77 case || Acer Predator  X35 35" 200Hz G-Sync || Logitech Z906 5.1 system sounds SPDIF|| Kaspersky Internet Security
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    bloodheaven
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    Re: M.2 SATA SSD not visible on Z390 2020/04/25 14:30:19 (permalink)
    bob16314
    Scroll down a little more in the BOOT screen below Security and see if it's shown in the UEFI Hard Disk Drive BBS Priorities where you can select it.




    It doesn't appear at all.
     
    coolmistry
    When you trying install OS so did you try go your BIOS setting > Save & Exit > Boot Override > select your USB? (if you have ready Windows 10 OS install)



    I don't try to install Windows on this disk.
    I just want to use it as a gaming disk as secondary.
    Windows is installed on another disk without any problem.
     
    rjohnson11
    If this is a brand new SSD in the M.2 slot your BIOs may have that slot turned off by default so check that. Secondly if you boot to Windows go into Disk Management and see if Windows finds it there. 



    It's a brand new SSD.
    Every M.2 slots were enabled by default in the BIOS.
    Windows doesn't detect it in Disk Management nor in Device Manager.
     
     
    coolmistry
    Did you set your M.2 to SATA?
     
    When you try install Windows OS by USB or other do use 'Boot Override' to install OS....
     
     
     
     
    Post us back how getting on... 




    I don't have access to the detailed drop list. I can only see Enabled or Disabled.
    Oh dear...
    I just had a thought after seeing this.
    Is my problem caused by my BIOS version? I'm still on 1.03.
     

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    Motherboard: EVGA Z390 FTW
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    Memory: G.Skill TridentZ RGB 3200 16G
    GPU: EVGA GTX 1080 SC2
    Power: Corsair TX750w
    #11
    coolmistry
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    Re: M.2 SATA SSD not visible on Z390 2020/04/25 14:35:25 (permalink)
     



    I don't have access to the detailed drop list. I can only see Enabled or Disabled.
    Oh dear...
    I just had a thought after seeing this.
    Is my problem caused by my BIOS version? I'm still on 1.03.
     


    Ah here the latest BIOS update Version to 1.07 so download here > 1.07V
    and the Notes View tell you how to update your BIOS! Make sure you have default your BIOS setting before update to 1.07...

    Windows 11 Home 64bits up to Dated
    i9 11900K 5,275 MHz (3,500 MHz) || EVGA Z590 FTW WIFI || 2 x Nvidia RTX 2080 Ti FE || 32Gb Dominator Platinum DDR3 3600mhz XMP OC 3800mhz || 500gb Samsung 980 Pro NVMe || 500gb Samsung 970 EVO and Sata M.2 (1 x SSD and 1xHHD) || EVGA CLCx 360 Cooler || EVGA Supernova 1300w X3 || EVGA Z10 Keyboard || EVGA TORQ X10 mouse ||EVGA DG 77 case || Acer Predator  X35 35" 200Hz G-Sync || Logitech Z906 5.1 system sounds SPDIF|| Kaspersky Internet Security
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    bloodheaven
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    Re: M.2 SATA SSD not visible on Z390 2020/05/05 00:11:57 (permalink)
    I updated the BIOS to 1.08

     
    I still can't see the SSD in BIOS and so not in Windows.
    I triple checked and this specific SSD is listed in the compatibility list of the manual: WD WDS500G2B0B-00YS70 500G M2 SATA 6G.
     
    There are no drivers for it but it doesn't matter as long as it's not visible in the BIOS.
     
    I tried to remove and insert it again.
     
    Any ideas?

    Motherboard: EVGA Z390 FTW
    CPU: Intel i7-9700k
    Memory: G.Skill TridentZ RGB 3200 16G
    GPU: EVGA GTX 1080 SC2
    Power: Corsair TX750w
    #13
    coolmistry
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    Re: M.2 SATA SSD not visible on Z390 2020/05/05 01:09:25 (permalink)
    Can you please check in your BIOS setting go to Advance > NMVE Imformation pages to check any M.2 there?

    Windows 11 Home 64bits up to Dated
    i9 11900K 5,275 MHz (3,500 MHz) || EVGA Z590 FTW WIFI || 2 x Nvidia RTX 2080 Ti FE || 32Gb Dominator Platinum DDR3 3600mhz XMP OC 3800mhz || 500gb Samsung 980 Pro NVMe || 500gb Samsung 970 EVO and Sata M.2 (1 x SSD and 1xHHD) || EVGA CLCx 360 Cooler || EVGA Supernova 1300w X3 || EVGA Z10 Keyboard || EVGA TORQ X10 mouse ||EVGA DG 77 case || Acer Predator  X35 35" 200Hz G-Sync || Logitech Z906 5.1 system sounds SPDIF|| Kaspersky Internet Security
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    bloodheaven
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    Re: M.2 SATA SSD not visible on Z390 2020/05/05 01:15:05 (permalink)
    coolmistry
    Can you please check in your BIOS setting go to Advance > NMVE Imformation pages to check any M.2 there?




    Nothing :(

    Motherboard: EVGA Z390 FTW
    CPU: Intel i7-9700k
    Memory: G.Skill TridentZ RGB 3200 16G
    GPU: EVGA GTX 1080 SC2
    Power: Corsair TX750w
    #15
    coolmistry
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    Re: M.2 SATA SSD not visible on Z390 2020/05/05 01:19:39 (permalink)
    Can you please tell us how many HHD or SSD do you have or just one M.2 and HHD? Have you try test on M.2 Key-M(2) to test if work. or try test other your family pc or friends?

    Windows 11 Home 64bits up to Dated
    i9 11900K 5,275 MHz (3,500 MHz) || EVGA Z590 FTW WIFI || 2 x Nvidia RTX 2080 Ti FE || 32Gb Dominator Platinum DDR3 3600mhz XMP OC 3800mhz || 500gb Samsung 980 Pro NVMe || 500gb Samsung 970 EVO and Sata M.2 (1 x SSD and 1xHHD) || EVGA CLCx 360 Cooler || EVGA Supernova 1300w X3 || EVGA Z10 Keyboard || EVGA TORQ X10 mouse ||EVGA DG 77 case || Acer Predator  X35 35" 200Hz G-Sync || Logitech Z906 5.1 system sounds SPDIF|| Kaspersky Internet Security
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    bloodheaven
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    Re: M.2 SATA SSD not visible on Z390 2020/05/05 01:35:02 (permalink)
    coolmistry
    Can you please tell us how many HHD or SSD do you have or just one M.2 and HHD? Have you try test on M.2 Key-M(2) to test if work. or try test other your family pc or friends?


     
    I have 2 SSD and 2 HDD as follow:

    SATA0: SSD
    SATA1: SSD
    SATA2: HDD
    SATA3: HDD
    SATA4: free
    SATA5: free
     
    M.2 KEY-M(1): SSD
    M.2 KEY-M(2): free
    M.2 KEY-E: free
     
    Drive    0
        Name            Samsung SSD 850 EVO 500GB
        Revision        EMT03B6Q
        Serial            S3R3NF1JA32457J
        Capacity        465.8 GB
        Type            Fixed, SSD
        Bus Type        SATA (11)
        Features        SMART, TRIM
        Volume            g:\, 465.6 GBytes (2.7 percent available)

    Drive    1
        Name            SAMSUNG MZ7WD240HAFV-00003
        Revision        DXM85W3Q
        Serial            S16LNEAD614964
        Capacity        223.6 GB
        Type            Fixed, SSD
        Bus Type        SATA (11)
        Features        SMART, TRIM
        Volume            c:\, 222.5 GBytes (9.3 percent available)

    Drive    2
        Name            ST31500341AS
        Revision        CC1H    
        Serial                        9VS2VRMT
        Capacity        1397.3 GB
        Type            Fixed
        Bus Type        SATA (11)
        Rotation speed        7200 RPM
        Features        SMART
        Volume            e:\, 1397.1 GBytes (9.5 percent available)

    Drive    3
        Name            WDC WD40EZRZ-19GXCB0
        Revision        80.00A80
        Serial                 WD-WCC7K2YN5VV8
        Capacity        3726.0 GB
        Type            Fixed
        Bus Type        SATA (11)
        Rotation speed        5400 RPM
        Features        SMART
        Volume            f:\, 3726.0 GBytes (91.8 percent available)
     
     
    I'll test on the M.2 KEY-M(2) slot.
    I'll a friend to test it too after that.

    Motherboard: EVGA Z390 FTW
    CPU: Intel i7-9700k
    Memory: G.Skill TridentZ RGB 3200 16G
    GPU: EVGA GTX 1080 SC2
    Power: Corsair TX750w
    #17
    coolmistry
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    Re: M.2 SATA SSD not visible on Z390 2020/05/05 01:39:39 (permalink)
    bloodheaven
    coolmistry
    Can you please tell us how many HHD or SSD do you have or just one M.2 and HHD? Have you try test on M.2 Key-M(2) to test if work. or try test other your family pc or friends?


     
    I have 2 SSD and 2 HDD as follow:

    SATA0: SSD
    SATA1: SSD
    SATA2: HDD
    SATA3: HDD
    SATA4: free
    SATA5: free
     
    M.2 KEY-M(1): SSD
    M.2 KEY-M(2): free
    M.2 KEY-E: free
     
    Drive    0
       Name            Samsung SSD 850 EVO 500GB
       Revision        EMT03B6Q
       Serial            S3R3NF1JA32457J
       Capacity        465.8 GB
       Type            Fixed, SSD
       Bus Type        SATA (11)
       Features        SMART, TRIM
       Volume            g:\, 465.6 GBytes (2.7 percent available)

    Drive    1
       Name            SAMSUNG MZ7WD240HAFV-00003
       Revision        DXM85W3Q
       Serial            S16LNEAD614964
       Capacity        223.6 GB
       Type            Fixed, SSD
       Bus Type        SATA (11)
       Features        SMART, TRIM
       Volume            c:\, 222.5 GBytes (9.3 percent available)

    Drive    2
       Name            ST31500341AS
       Revision        CC1H    
       Serial                        9VS2VRMT
       Capacity        1397.3 GB
       Type            Fixed
       Bus Type        SATA (11)
       Rotation speed        7200 RPM
       Features        SMART
       Volume            e:\, 1397.1 GBytes (9.5 percent available)

    Drive    3
       Name            WDC WD40EZRZ-19GXCB0
       Revision        80.00A80
       Serial                 WD-WCC7K2YN5VV8
       Capacity        3726.0 GB
       Type            Fixed
       Bus Type        SATA (11)
       Rotation speed        5400 RPM
       Features        SMART
       Volume            f:\, 3726.0 GBytes (91.8 percent available)
     
     
    I'll test on the M.2 KEY-M(2) slot.
    I'll a friend to test it too after that.


    Thanks you for all your full spec of HDD and SSD. They all fine yeah so just M.2 will not work...ok please let try test on your friends but remember keep 2 metres away from peoples and make sure stay at home  

    Windows 11 Home 64bits up to Dated
    i9 11900K 5,275 MHz (3,500 MHz) || EVGA Z590 FTW WIFI || 2 x Nvidia RTX 2080 Ti FE || 32Gb Dominator Platinum DDR3 3600mhz XMP OC 3800mhz || 500gb Samsung 980 Pro NVMe || 500gb Samsung 970 EVO and Sata M.2 (1 x SSD and 1xHHD) || EVGA CLCx 360 Cooler || EVGA Supernova 1300w X3 || EVGA Z10 Keyboard || EVGA TORQ X10 mouse ||EVGA DG 77 case || Acer Predator  X35 35" 200Hz G-Sync || Logitech Z906 5.1 system sounds SPDIF|| Kaspersky Internet Security
    #18
    bob16314
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    Re: M.2 SATA SSD not visible on Z390 2020/05/05 04:46:16 (permalink)
    Try WD Customer Support or their Support Forums about a drive not showing up..But I've found WD support to kinda suck.
     
    Try the Crucial SSD support articles & FAQs -> Troubleshooting -> Why Did my SSD 'Disappear' from my System?, specifically, boot in to your system’s BIOS or UEFI with the drive connected normally for a minimum of five minutes to allow the drive to attempt rebuild, then reboot the system and see if the drive is restored..There's articles there that apply to all drives and not just Crucial drives, like How to Initialize Your SSD for Windows and how to Reset Your SSD with Windows DiskPart and Why Doesn't My Desktop Recognize My SSD?

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    #19
    Kylearan
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    Re: M.2 SATA SSD not visible on Z390 2020/05/07 17:22:44 (permalink)
    coolmistry
    bloodheaven
    coolmistry
    Can you please tell us how many HHD or SSD do you have or just one M.2 and HHD? Have you try test on M.2 Key-M(2) to test if work. or try test other your family pc or friends?


     
    I have 2 SSD and 2 HDD as follow:

    SATA0: SSD
    SATA1: SSD
    SATA2: HDD
    SATA3: HDD
    SATA4: free
    SATA5: free
     
    M.2 KEY-M(1): SSD
    M.2 KEY-M(2): free
    M.2 KEY-E: free
     
    Drive    0
     Name            Samsung SSD 850 EVO 500GB
     Revision        EMT03B6Q
     Serial            S3R3NF1JA32457J
     Capacity        465.8 GB
     Type            Fixed, SSD
     Bus Type        SATA (11)
     Features        SMART, TRIM
     Volume            g:\, 465.6 GBytes (2.7 percent available)

    Drive    1
     Name            SAMSUNG MZ7WD240HAFV-00003
     Revision        DXM85W3Q
     Serial            S16LNEAD614964
     Capacity        223.6 GB
     Type            Fixed, SSD
     Bus Type        SATA (11)
     Features        SMART, TRIM
     Volume            c:\, 222.5 GBytes (9.3 percent available)

    Drive    2
     Name            ST31500341AS
     Revision        CC1H    
     Serial                        9VS2VRMT
     Capacity        1397.3 GB
     Type            Fixed
     Bus Type        SATA (11)
     Rotation speed        7200 RPM
     Features        SMART
     Volume            e:\, 1397.1 GBytes (9.5 percent available)

    Drive    3
     Name            WDC WD40EZRZ-19GXCB0
     Revision        80.00A80
     Serial                 WD-WCC7K2YN5VV8
     Capacity        3726.0 GB
     Type            Fixed
     Bus Type        SATA (11)
     Rotation speed        5400 RPM
     Features        SMART
     Volume            f:\, 3726.0 GBytes (91.8 percent available)
     
     
    I'll test on the M.2 KEY-M(2) slot.
    I'll a friend to test it too after that.


    Thanks you for all your full spec of HDD and SSD. They all fine yeah so just M.2 will not work...ok please let try test on your friends but remember keep 2 metres away from peoples and make sure stay at home  


     
    Sorry if you already did this, but if you disconnect all of the SATA Drives, does the M.2 drive then show up?
    #20
    rjohnson11
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    Re: M.2 SATA SSD not visible on Z390 2020/05/09 04:01:21 (permalink)
    I agree with the above post. Maybe the M.2 drive is not showing up due to lack of resources, If you disconnect a few things like the SATA HDs see it it then shows up. 

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    #21
    Vlada011
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    Re: M.2 SATA SSD not visible on Z390 2020/05/10 05:15:42 (permalink)
    Did you check in CMD Promt, Run As Administrator, diskpart (enter), list disk ( enter)...
    You should see all drives.
     
    When I installed M.2 he was not visible in Windows,
    but was visible in Disk Management as Unallocated without Letter and need to be configured and prepared to install Windows on him.
     
    You should disable Compatibility Support Module (CSM) and my motherboard have Security Key.
    I cleared them and restore default Security Key during installation of Windows, after first restart.
     
    post edited by Vlada011 - 2020/05/10 05:20:08

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    #22
    Nealx01
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    Re: M.2 SATA SSD not visible on Z390 2020/05/10 08:53:51 (permalink)
    sata m.2 drives arent supported on the z390 dark i think the same goes for the ftw3
    NVME only
     
    https://xdevs.com/guide/e399ocg/#nvme
     
    post edited by Nealx01 - 2020/05/10 09:01:54


    #23
    codo180
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    Re: M.2 SATA SSD not visible on Z390 2020/06/19 07:56:45 (permalink)
    The SATA m.2 should be in the top m.2 slot above the video card, use the slot below the video card (110mm slot) for nVMe. 
    #24
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