Hi there EVGA forum!
I've acquired this nice piece of technology on the last 2019 Holidays and used it on my previous computer without issues.
However, I've built a monster of a new computer lately and unfortunately, the EVGA NU Audio Pro 7.1 soundcard won't power up. There's no lights (RGB) nor any clicking sound.
Windows 10, 1909 is fully updated to this date. I've installed all drivers for my peripherals. Anyhoo...
Here's my specs for my new machine:CASE: Lian Li 011 Dynamic XL ROG Certified (White) ATX Full Tower
MB: MSI AMD Ryzen MEG X570 GODLIKE
CPU: AMD Ryzen 9 3950X 16-CORE, 32-THREAD 3.5 GHz Base Clock / 4.7 GHz Boost Clock
CPU COOLER: Gigabyte AORUS LIQUID COOLER 360 (AIO Liquid Cooler with Circular LCD Display, RGB Fusion 2.0, Triple 120mm ARGB Fans)
RAM: G.SKILL Trident Z Silver Royal Series 64GB (4 x 16GB) DDR4 3600
GPU: NVIDIA GEFORCE RTX 2080Ti Founder's Edition
VIRTUAL REALITY: Oculus Rift Consumer version 1 + Oculus TOUCH
AUDIO: EVGA NU Audio Pro 7.1PSU: Corsair HXi Series High Performance ATX 1200 PLATINUM Certified
MAIN NVMe SSD: Corsair Force Series MP600 2TB Gen 4 PCIe X4SECONDARY NVMe SSD: Sabrent 1TB Rocket NVMe PCIe Gen 4 X4HDD0&1: Western Digital Black 3TBHDD1&2: Western Digital RED PRO 6TBOS: Microsoft Windows 10 PRO
Specs of my older machine:CASE: MAINGEAR SHIFT Chassis
MB: Asus Rampage IV Extreme
CPU: Intel Core i7 3960X Six-core 3.3GHz/3.9GHz Turbo 15MB L3 Cache /// OverClocked to 4.225GHz
CPU COOLER: EPIC SuperCooler E3-180 CPU Cooler Sealed AIO Maintenance-Free; 180mm (MAINGEAR Exclusive discontinued CPU Cooler)
RAM: 64GB Corsair Vengeance DDR3-1600
GPU: NVIDIA GeForce GTX 690 4GB GDDR5
AUDIO: Asus Xonar Essence STX
PSU: 1200 Watt Corsair Professional Series AX1200
OS: Microsoft Windows 10 PRO
I've been trying to troubleshoot it for the last few days and I'm seeking more clarity here! So far, here's what I've been attempting to diagnose:1) I tried inserting the card into a different PCI-E slot but alas, no dice.
2) I tried to change the PCI-E Generation setting to the GEN2 for the soundcard but nope... no changes.
3) I plugged it back in my older computer to troubleshoot it further and all works without any issues.
4) I've also used an older soundcard, the Asus Xonar Essence STX on my new machine and it works without problems.
5) I've also updated to the latest version for the MSI GODLIKE motherboard... no changes for the soundcard.
I've noticed that the MEG X570 GODLIKE motherboard uses Nahimic drivers for its onboard soundcard.
6) Nonetheless, I've tried both using the ONBOARD drivers and without them (uninstalled and disabled in windows)... no changes on the EVGA soundcard. (even disabling the onboard soundcard doesn't change anything).
The EVGA soundcard is plugged directly from the PSU with it's own SATA cable. Nothing else is plugged into it.
I tried different SATA cable and no changes... besides, if the ASUS soundcard was working with that SATA cable, that possible issue was eliminated fast.
The EVGA soundcard is the only problem right now before I can finally use this sweet new machine.
Thank you very much in advance for your help!
PS: For in-depth specs information, you can have a look at my Steam profile here:
post edited by likeucare - 2020/04/20 06:18:12