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GTX 1070 SC Caught on Fire - Any Recourse?

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rpk1020
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2020/02/15 11:09:47 (permalink)
Hi, This morning I was having some computer issues (left the PC on last night and it was off this morning and wouldn't turn on). After troubleshooting I found that my GTX 1070 was the cause, and it was smoking. Luckily I was able to catch it early and keep the card from burning too much and damaging any other components. The Q37 transistor was what fried (See attached Pics). 
 
I think bought it around July of 2016, so it's probably out of warranty... Is there any way to get this fixed or do I have a really powerful paperweight?

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    the_Scarlet_one
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    Re: GTX 1070 SC Caught on Fire - Any Recourse? 2020/02/15 11:12:17 (permalink)
    If you can find a repair shop that can work on it, you may be able to get the piece repaired, as long as nothing else was damaged at the same time.

    It is very difficult to say.

    If you registered the card, you can view your warranty information on the “My Products” page at the top of the forum. If you are on mobile, go to Evga.com instead of forums.evga.com to view the my products section.
    #2
    Cool GTX
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    Re: GTX 1070 SC Caught on Fire - Any Recourse? 2020/02/15 11:29:13 (permalink)
    Dang, sorry to see that your GPU had a component fail
     
    Did you purchase the optional 5yr or 10 yr warranty extension ?
     
    FYI:  EVGA does not offer repair service
     
    If the PCB is damaged & your outside of warranty, it is a paper weight
     
    You could sell it as "parts only" ... surprising sometime how much those items bring

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    #3
    DominicFerrari
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    Re: GTX 1070 SC Caught on Fire - Any Recourse? 2020/11/10 10:53:37 (permalink)
    SAME EXACT PROBLEM WITH MY 1070 I PURCHASED IN EARLY AUGUST 2016!!!! Same exact transistor smoked up (q37) I had never had a problem with the card before until my computer randomly died and when I turned it back on the card began to smoke!!!!!!!!! I feel like EVGA should replace cards that are smoking up warranty or not that's a liability!!!!!!
    #4
    ty_ger07
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    Re: GTX 1070 SC Caught on Fire - Any Recourse? 2020/11/10 11:01:21 (permalink)
    DominicFerrari
    I feel like EVGA should replace cards that are smoking up warranty or not that's a liability!!!!!!

    No way.

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    #5
    DominicFerrari
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    Re: GTX 1070 SC Caught on Fire - Any Recourse? 2020/11/10 11:42:08 (permalink)
    ty_ger07
    DominicFerrari
    I feel like EVGA should replace cards that are smoking up warranty or not that's a liability!!!!!!

    No way.


     
    Why do you say that? It seems almost certain that the issue is on EVGA side with the manufacturing if this exact problem is happening with multiple cards of the same model. As a buyer I feel you have the right to a replacement part or a replacement card if the one you bought was faulty or prone to smoking up and putting you in danger- its a safety hazard. Much like in the automotive industry when a manufacturer finds a faulty part and they offer to replace it for free. Its the right thing to do if you ask me, would show good business principles from EVGA as well. I know I'm certainly never buying another EVGA card if this isn't replaced, why would I?
    #6
    ty_ger07
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    Re: GTX 1070 SC Caught on Fire - Any Recourse? 2020/11/10 11:50:45 (permalink)
    DominicFerrari
    ty_ger07
    DominicFerrari
    I feel like EVGA should replace cards that are smoking up warranty or not that's a liability!!!!!!

    No way.


     
    Why do you say that? It seems almost certain that the issue is on EVGA side with the manufacturing if this exact problem is happening with multiple cards of the same model. 

    EVGA isn't the only company who is facing these same failures.  It's a reference design.  If you want to hold someone accountable, contact NVIDIA.  And then they will ignore you.

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    #7
    DominicFerrari
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    Re: GTX 1070 SC Caught on Fire - Any Recourse? 2020/11/10 13:52:29 (permalink)
    ty_ger07
    DominicFerrari
    ty_ger07
    DominicFerrari
    I feel like EVGA should replace cards that are smoking up warranty or not that's a liability!!!!!!

    No way.


     
    Why do you say that? It seems almost certain that the issue is on EVGA side with the manufacturing if this exact problem is happening with multiple cards of the same model. 

    EVGA isn't the only company who is facing these same failures.  It's a reference design.  If you want to hold someone accountable, contact NVIDIA.  And then they will ignore you.




    I didnt know this was happening with other companies. Seems like everywhere I read of a 1070/1080 smoking up its an EVGA card. Either way I copped a 5700xt to replace it so nvidia lol. Would have bought one of the new 3070's or new 6000 series card but not trying to deal with hassle of getting my hands on one! GPU market clearly not very efficient.
    post edited by the_Scarlet_one - 2020/11/10 14:18:20
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    the_Scarlet_one
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    Re: GTX 1070 SC Caught on Fire - Any Recourse? 2020/11/10 14:26:10 (permalink)
    One thing to keep in mind, EVGA doesn’t make components on the board. They design a pcb, and components from other companies are attached to their PCB. If a single components fails, it can be catastrophic, but EVGA isn’t making that single component, so it is hard to know what caused the failure exactly.

    It is likely a faulty component and not EVGA’s design. That is why you can see similar failures on ALL types of products and not centralized to a single manufacturer.

    It never hurts to contact EVGA and talk to them directly.
    #9
    DominicFerrari
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    Re: GTX 1070 SC Caught on Fire - Any Recourse? 2020/11/10 18:25:44 (permalink)
    the_Scarlet_one
    One thing to keep in mind, EVGA doesn’t make components on the board. They design a pcb, and components from other companies are attached to their PCB. If a single components fails, it can be catastrophic, but EVGA isn’t making that single component, so it is hard to know what caused the failure exactly.

    It is likely a faulty component and not EVGA’s design. That is why you can see similar failures on ALL types of products and not centralized to a single manufacturer.

    It never hurts to contact EVGA and talk to them directly.



    Thank you! I contacted them but I doubt anything will be done since I'm out of warranty unfortunately.
    #10
    Data1987
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    Re: GTX 1070 SC Caught on Fire - Any Recourse? 2020/11/13 11:27:26 (permalink)
    WOW....thats horrible....maybe if u take it  to a shop were they ha microscope can help u out.
    #11
    tabrez7
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    Re: GTX 1070 SC Caught on Fire - Any Recourse? 2020/12/05 06:16:21 (permalink)
    one more victim with same issue where capacitors are burnt.... Same model card  purchased on   SEP 2016.. also i remember  thermal pads were issued due to serious heating problem when EVGA launch  these cards.
    at least EVGA should offer some-sort of help to RMA/fix the card  to have the trust in the brand EVGA.
     
    Looks common issue for the batch of cards who purchased in JULY /SEP/OCT 2016..
    EVGA Experts any suggestions on this?
    post edited by tabrez7 - 2020/12/05 06:28:19

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    #12
    ty_ger07
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    Re: GTX 1070 SC Caught on Fire - Any Recourse? 2020/12/05 11:35:24 (permalink)
    Put it in the e-waste bin and buy something else.

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    #13
    tabrez7
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    Re: GTX 1070 SC Caught on Fire - Any Recourse? 2020/12/05 21:43:05 (permalink)
    yaa.. will go for ASUS Strix  until " EVGA gonna make me an offer that i can't refuse" :-D
    #14
    ty_ger07
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    Re: GTX 1070 SC Caught on Fire - Any Recourse? 2020/12/06 04:38:25 (permalink)
    tabrez7
    until " EVGA gonna make me an offer that i can't refuse"

    Not gonna happen.
    Next

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    #15
    tabrez7
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    Re: GTX 1070 SC Caught on Fire - Any Recourse? 2020/12/07 06:17:15 (permalink)
    ty_ger07
    tabrez7
    until " EVGA gonna make me an offer that i can't refuse"

    Not gonna happen.
    Next

    Well Next is .... will wait for the Excellent Customer support which is EVGA known for to help on it  .. or else Adios, Amigo...
    #16
    Cool GTX
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    Re: GTX 1070 SC Caught on Fire - Any Recourse? 2020/12/07 06:32:32 (permalink)
    This is Not an Official Support Channel --> you have the Option to contact EVGA directly .... this is mostly for user to user Help
     
    If your card is out of the standard 3 yr warranty & you did not purchase the Optional Extended 5yr or 10 yr warranty ...
     
    probably not much will happen after 4 years of use
     
    If you don't ask you'll never know

    Learn your way around the EVGA Forums, Rules & limits on new accounts Ultimate Self-Starter Thread For New Members

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    #17
    ty_ger07
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    Re: GTX 1070 SC Caught on Fire - Any Recourse? 2020/12/07 07:30:48 (permalink)
    tabrez7
    ty_ger07
    tabrez7
    until " EVGA gonna make me an offer that i can't refuse"

    Not gonna happen.
    Next

    Well Next is .... will wait for the Excellent Customer support which is EVGA known for to help on it  .. or else Adios, Amigo...

    Like I said, not gonna happen.
    Next person.

    ASRock Z77 • Intel Core i7 3770K • EVGA GTX 1080 • Samsung 850 Pro • Seasonic PRIME 600W Titanium
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    #18
    Locodeus
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    Re: GTX 1070 SC Caught on Fire - Any Recourse? 2020/12/08 04:52:42 (permalink)
    This just happened with my 1080 FTW that I purchased in 2017. Popped onto The Isle for no more than hour when my PC suddenly shut off and I noticed the acrid smell of burnt plastic. When I opened the case I saw the smoke coming off the card and could feel my heart sink.
     
    I contacted support but I hold no hopes for a happy ending here. This is probably the worst time of the year to get a new card.
    #19
    rpk1020
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    Re: GTX 1070 SC Caught on Fire - Any Recourse? 2021/04/22 07:07:39 (permalink)
    It's been more than a year since I posted this, and I'm sad to see other people are having similar problems. I sold the broken unit to an Electrical Engineering student on ebay and he was somehow able to fix and resell the card - so e-waste averted!
     
    What was interesting, however, is that he noticed very shoddy soldering on the rest of the PCB - he even reached out to ask if I had messed with the card beforehand or if there were any previous owners - which wasn't the case, as I was the original owner. I'd speculate that some of the earlier production runs (July/Aug 2016 Purchase Dates) were either rushed or not as well assembled due to being a new generation GPU and PCB contractor manufacturers for EVGA had not worked out all the kinks in their production line. I doubt EVGA will do anything about it, but if you have an earlier model Pascal card, just be aware that the card may have defective soldering in multiple places.
    #20
    brandt1985
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    Re: GTX 1070 SC Caught on Fire - Any Recourse? 2021/04/27 10:30:14 (permalink)
    rpk1020
    It's been more than a year since I posted this, and I'm sad to see other people are having similar problems. I sold the broken unit to an Electrical Engineering student on ebay and he was somehow able to fix and resell the card - so e-waste averted!
     
    What was interesting, however, is that he noticed very shoddy soldering on the rest of the PCB - he even reached out to ask if I had messed with the card beforehand or if there were any previous owners - which wasn't the case, as I was the original owner. I'd speculate that some of the earlier production runs (July/Aug 2016 Purchase Dates) were either rushed or not as well assembled due to being a new generation GPU and PCB contractor manufacturers for EVGA had not worked out all the kinks in their production line. I doubt EVGA will do anything about it, but if you have an earlier model Pascal card, just be aware that the card may have defective soldering in multiple places.


    This is interesting.  I have a card from an early production run.  My card looks flawless though.  no problems yet.  Knock on wood!
    #21
    emilsjo
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    Re: GTX 1070 SC Caught on Fire - Any Recourse? 2022/09/30 08:47:09 (permalink)
    do you have your buyer mail or something. or if you could ask him about the components as they are hard to find the specs for.
    #22
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