JoleExtra
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hey. yesterday I played csgo and updated my nvidia graphic card, screen was flicked to black for seconds every 2 mins I said aight I'll rollback after my game. but then my monitor just went black?? i turned off the PC, restarted my battery, nothing. still black. decided to plug to monitor with hdmi cable, i could finally see everything (on tv), switched windows boot mode from uefi to legacy then from legacy to uefi, monitor on laptop had an image. turned the laptop off then turned it on, it worked. Today I woke up turned it on no screen, plugged to tv, couldn't go into bios said the TV wasn't connected to anything. I could see everything once the windows properly launched though, tried everything. Installed Nvidia Display Firmware the new one bcs apparently it solved some people's problems, did nothing for me. Came back from work, can't even connect to my tv anymore just says the hdmi cable is disconnected. What is going on???
also my laptop monitor was kinda dark bright if u know what i mean had sounds and everything but today it's just black seems likes it's turned off but there's still sounds.
please help me guys.
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ty_ger07
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Re: Evga SC15 laptop black screen
2020/01/14 05:06:05
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Since the problem coincided with you updating the display driver, I suggest that next time you get it working, you roll back your display driver (like you said you were going to do, but apparently didn't do [since you mentioned doing everything other than that]).
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JoleExtra
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Re: Evga SC15 laptop black screen
2020/01/14 05:06:49
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how do i get it working though?
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Cool GTX
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Re: Evga SC15 laptop black screen
2020/01/14 05:39:43
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JoleExtra
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Re: Evga SC15 laptop black screen
2020/01/14 05:46:10
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Cool GTX
Boot into Safe mode & run ddu
Are you still on 1803 version of Win 10 ? then look at this
I can't boot into safe mode. My screen is black.. on laptop and monitor.
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Cool GTX
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Re: Evga SC15 laptop black screen
2020/01/14 05:51:17
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Cool GTX
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Re: Evga SC15 laptop black screen
2020/01/14 05:55:47
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JoleExtra
Cool GTX
Boot into Safe mode & run ddu
Are you still on 1803 version of Win 10 ? then look at this
I can't boot into safe mode. My screen is black.. on laptop and monitor.
Unplug Any external device that is connected to the laptop - is the first thing to try (mouse, KB, drives, printers, hubs ... ) How to fix black screen problems on Windows 10 (excerpts) In many cases, you may see a black screen as a result of Windows 10 losing its connection with the display. You can use the Windows key + Ctrl + Shift + B keyboard shortcut, which restarts the video driver and refreshes the connection with the monitor. Alternatively, assuming that Windows 10 is responsive, you can use the Windows key + P keyboard shortcut to bring up the "Project" menu, then hit the P key, and hit the Enter key to switch between the different display modes to see if the black screen disappears. Repeat the steps four times to allow cycling through all the possible settings. (excerpts) Alternatively, you can use a USB installation media to get to the Advanced startup settings environment using these steps: Start your computer using a USB installation media. Disabling Fast StartupSometimes a black screen will appear because the fast startup feature is enabled on your computer. ... if All this fails ----> Might have to Nuke the CMOS EVGA laptop SC15 CMOS reset The Brightness is At Max ? ... had to ask
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JoleExtra
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Re: Evga SC15 laptop black screen
2020/01/14 06:17:41
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Cool GTX
JoleExtra
Cool GTX
Boot into Safe mode & run ddu
Are you still on 1803 version of Win 10 ? then look at this
I can't boot into safe mode. My screen is black.. on laptop and monitor.
Unplug Any external device that is connected to the laptop - is the first thing to try (mouse, KB, drives, printers, hubs ... )
(excerpts)
In many cases, you may see a black screen as a result of Windows 10 losing its connection with the display. You can use the Windows key + Ctrl + Shift + B keyboard shortcut, which restarts the video driver and refreshes the connection with the monitor.
Alternatively, assuming that Windows 10 is responsive, you can use the Windows key + P keyboard shortcut to bring up the "Project" menu, then hit the P key, and hit the Enter key to switch between the different display modes to see if the black screen disappears. Repeat the steps four times to allow cycling through all the possible settings.
(excerpts)
Alternatively, you can use a USB installation media to get to the Advanced startup settings environment using these steps:
Start your computer using a .
Disabling Fast StartupSometimes a black screen will appear because the fast startup feature is enabled on your computer.
... if All this fails ----> Might have to Nuke the CMOS
The Brightness is At Max ? ... had to ask
yes the brightness is at max haha. if i do nuke CMOS could anything get even worse for the laptop?
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Cool GTX
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Re: Evga SC15 laptop black screen
2020/01/14 06:55:26
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Those links have detailed steps ... I'd try them first ... boot from USB & repair & all that ... or even reinstall Windows .....
Reset CMOS: You would loose the settings for your HD .... "everything would go to factory default" ..... do you have your settings recorded
If your drive is backed up you should be OK ... not sure if you have security settings that could cause an issue encryption ....
Resetting the CMOS will Only help if something is Corrupted or Set Wrong in BIOS
If you have a hardware failure ... it will not help
Is the laptop under warranty ?
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JoleExtra
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Re: Evga SC15 laptop black screen
2020/01/14 06:57:31
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Cool GTX
Those links have detailed steps ... I'd try them first ... boot from USB & repair & all that
Reset CMOS: You would loose the settings for your HD .... "everything would go to default" ..... do you have your settings recorded
If your drive is backed up you should be OK ... not sure if you have security settings that could cause an issue encryption ....
Resetting the CMOS will Only help if something is Corrupted or Set Wrong in BIOS
If you have a hardware failure ... it will not help
Is the laptop under warranty ?
yessir, 2 years as I stated had it for 8 months only, I won't "nuke" CMOS, I'll try repairing it with what you said. If that doesn't work I'll contact support, Ill update you, thanks for your help
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JoleExtra
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Re: Evga SC15 laptop black screen
2020/01/14 08:42:22
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Cool GTX
JoleExtra
Cool GTX
Boot into Safe mode & run ddu
Are you still on 1803 version of Win 10 ? then look at this
I can't boot into safe mode. My screen is black.. on laptop and monitor.
Unplug Any external device that is connected to the laptop - is the first thing to try (mouse, KB, drives, printers, hubs ... )
(excerpts)
In many cases, you may see a black screen as a result of Windows 10 losing its connection with the display. You can use the Windows key + Ctrl + Shift + B keyboard shortcut, which restarts the video driver and refreshes the connection with the monitor.
Alternatively, assuming that Windows 10 is responsive, you can use the Windows key + P keyboard shortcut to bring up the "Project" menu, then hit the P key, and hit the Enter key to switch between the different display modes to see if the black screen disappears. Repeat the steps four times to allow cycling through all the possible settings.
(excerpts)
Alternatively, you can use a USB installation media to get to the Advanced startup settings environment using these steps:
Start your computer using a .
Disabling Fast StartupSometimes a black screen will appear because the fast startup feature is enabled on your computer.
... if All this fails ----> Might have to Nuke the CMOS
The Brightness is At Max ? ... had to ask
nothing worked, not even the CMOS nuke
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Cool GTX
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Re: Evga SC15 laptop black screen
2020/01/14 08:58:34
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looks like RMA time
unless someone else has an Idea ...
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JoleExtra
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Re: Evga SC15 laptop black screen
2020/01/14 08:59:29
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Cool GTX
RMA time
the last thing I wanted, always try to fix everything :(( how much does RMA usually take?
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Cool GTX
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Re: Evga SC15 laptop black screen
2020/01/14 09:01:26
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Time to have that discussion with EVGA CS ... maybe they have another idea / Solution Contact Customer Service I'm a volunteer Moderator ... not an EVGA Employee Go to your registration / product page & start a Ticket .... reference this thread https://www.evga.com/community/myProducts.asp then view details box at bottom of item then Support Tickets
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JoleExtra
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Re: Evga SC15 laptop black screen
2020/01/16 05:06:40
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Cool GTX
Time to have that discussion with EVGA CS ... maybe they have another idea / Solution
I'm a volunteer Moderator ... not an EVGA Employee
Go to your registration / product page & start a Ticket .... reference this thread
then view details box at bottom of item
then Support Tickets
do you know if I should send my power adapter or just my laptop? RMA got approved
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ty_ger07
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Re: Evga SC15 laptop black screen
2020/01/16 09:25:10
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JoleExtra
Cool GTX
Time to have that discussion with EVGA CS ... maybe they have another idea / Solution
I'm a volunteer Moderator ... not an EVGA Employee
Go to your registration / product page & start a Ticket .... reference this thread
then view details box at bottom of item
then Support Tickets
do you know if I should send my power adapter or just my laptop? RMA got approved
https://forums.evga.com/FindPost/3024042/
ASRock Z77 • Intel Core i7 3770K • EVGA GTX 1080 • Samsung 850 Pro • Seasonic PRIME 600W Titanium
My EVGA Score: 1546 • Zero Associates Points • I don't shill
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