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Answered[Resolved]-XR model PSU, saying it's out of warranty after 3 years?

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immortalmewtwo
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2020/01/12 03:07:01 (permalink)

 
I was registering another PSU just a moment ago and checked my current PSU warranty. Seeing the tier list, -XR should be under a 10 year warranty, but mine is expired after 3 years? Am I missing something? My PSU is being used in New Zealand and was purchased from PB Tech.
 
 
edit title added [Resolved] by Cool GTX
post edited by Cool GTX - 2020/01/14 17:52:20
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Cool GTX
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Re: -XR model PSU, saying it's out of warranty after 3 years? 2020/01/12 12:58:01 (permalink)
Welcome to the EVGA Forums
 
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Re: -XR model PSU, saying it's out of warranty after 3 years? 2020/01/13 05:18:17 (permalink)
Also, did you upload the invoice/ receipt .?

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Re: -XR model PSU, saying it's out of warranty after 3 years? 2020/01/13 09:25:34 (permalink)
Hmm, if PB tech isn't an "Authorized Reseller" You don't get a 10 year warranty, but a 3 year "Transferable Warranty (Secondary Owner)" with the start date from when it was first shipped from EVGA.
 
https://www.evga.com/warranty/power-supplies/
 

Transferable Limited Warranty (Second-Hand Purchasers)

Subject to the terms and conditions of this Limited Warranty, the Transferable Limited Warranty is available to second-hand purchasers with a valid proof of purchase of the transaction between the current owner and the previous owner.* The limited warranty on any Product which was originally shipped from EVGA or an Authorized Reseller as a demo or prize is not transferable to second-hand purchasers and is not covered by the Transferable Limited Warranty.
Products shipped from EVGA as warranty replacements will be subject to this warranty so long as the original product was shipped from EVGA on or after July 1, 2011.
The length of the Transferable Limited Warranty is determined by Product according to the suffix associated with each Product's identification number as set forth below and will be measured beginning from Product's original date of shipment from EVGA or an Authorized Reseller:
  • 3 Year Transferable Limited Warranty Product Suffixes: -K0, -K1, -K2, -K3, -K4, -K5, -K6, -K7, -K8, -K9, -KR, -KB, -KA, -KF, -GR, -SR, -V0, -V1, -V2, -V3, -V4, -V5, -V6, -V7, -V8, -V9, -VR, -Y0, -Y1, -Y2, -Y3, -Y4, -Y5, -Y6, -Y7, -Y8, -Y9, -X0, -X1, -X2, -X3, -X4, -X5, -X6, -X7, -X8, -X9, -XR
  • 2 Year Transferable Limited Warranty Product Suffixes: -L0, -L1, -L2, -L3, -L4, -L5, -L6, -L7, -L8, -L9 -LR
Products described by the following suffixes are not covered by the Transferable Limited Warranty: -B1, -BR, -BX, -DR, -RX, -RB
*For more warranty information about original and second-hand purchases, please see our FAQ here.
 


 so assuming that A, the place listed isn't an Authorized Reseller, and B, it left the EVGA factory at some point more than 3 years ago, sat in a warehouse for 6 months or so before you bought it, then it'd be out of warranty.
 
 
Edit: PB tech is listed for retailer and distributor, but not online as an Authorized Reseller https://www.evga.com/Products/wheretobuy.aspx?t=online
 
which doesn't really make much sense, but it might be the cause here, if you ordered it online instead of bought in a store.
 
 
 
 
post edited by z999z3mystorys - 2020/01/13 09:33:45
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Re: -XR model PSU, saying it's out of warranty after 3 years? 2020/01/13 17:59:45 (permalink) ☼ Best Answerby Cool GTX 2020/01/14 17:52:27
Hello immortalmewtwo,
 
Sorry for the confusion! Looks like it's a bug with the website, on our end it's showing properly as a 10 year warranty, so you're good. I'll kick this over to programming to have it corrected. Thanks for pointing it out!

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Cool GTX
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Re: -XR model PSU, saying it's out of warranty after 3 years? 2020/01/14 17:28:40 (permalink)
thanks for the update  JaesonW

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Re: -XR model PSU, saying it's out of warranty after 3 years? 2020/01/15 22:09:39 (permalink)
 
       

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immortalmewtwo
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Re: -XR model PSU, saying it's out of warranty after 3 years? 2020/01/15 22:20:35 (permalink)
wow wee
very epic
I was talking to some bloke who is for EVGA USA in PCMR discord and had said it's out of his jurisdiction to resolve, so to contact EVGA Taiwan would be my option.
Thanks for resolving it so quickly.
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