Hi, I've bought two EVGA 2080ti XC2 ULTRA  (11G-P4-2387-KR)
 
I've noticed, that after 10-12 hours of working just fine, iCX2 sensors of my first card start to show 0C and I have to completely shutdown my pc to re-enable my sensors AND ability to control second fan
 Also I've noticed, that firmware version of my good card is 2B.F9.6B, while for faulty card it is 2B.F9.66
 
I'm aware about this solution
 
but firmware on that page doesn't change my second firmware version, only first one (49.49.76, same on both gpus)
 
Could you help me with this problem?
 
===========================================
My problem was resolved by Jaeson Wilda, thanks a lot to him!
 
 
 

Yeah, I hope evga support will answer me ASAP, thanks!

dredwardhyde
Yeah, neither american, nor european support does not answer on email. ****ty evga service, never again I will buy their products.

So you understand, today is the first day of business so I'm sure they will get to your email and respond in the next few days.  They will not respond during the weekend.  Just be patient or call them for a quicker response.

Well, I hope evga support will answer soon
I use those gpus for deep learning in biology (tensorflow/keras/pytorch), not gaming, so reliable work 24/7 is critical
My specs are 9700k, 64gb ram, z390 designare, 2x2080ti XC2 ULTRA, corsair hx1200

Well, I have a looong story with those damn cards
Both are the same model and same device id
One was bought 10.13.2019, second 12.12.2019
EVGA 2080ti XC2 ULTRA (11G-P4-2387-KR)
 
For my first card it started after Precision update to 1.0.2.0
"We need to update LED firmware", etc. After update I've got 3 red lights on every even boot (and iCX2 sensors disabled, second fan not controllable)
Yeah, I know about that useless FAQ page, but the real solution was to enable ERP in bios, since I have gigabyte motherboard and suddenly, card is not compatible in some way. This card has LED firmware version 49.49.76 and iCX2 firmware 2B.F9.6B
Problem is not reproducible on any other rig.
 
My second damn card does not show red lights even with ERP disabled!
But another problem occurs, icx2 sensors and fan control just die after 10-12 of working and I need to completely shut down my pc to bring it to work.
Until that, PX1, AIDA64, HWInfo64 do not show any signal from iCX2 sensors.
Firmware versions are 49.49.76 for LED and 2B.F9.66 for iCX2.
 
OS & Nvidia driver your using ? - Latest? How it is related to my problem?
Are the cards OC with software ? - Of course not, they are unstable even on stock settings
Any changes to Nvidia Control Panel stock settings ? - How it is related to my problem? SLI enabled, that's all
Background software ? - PX1 for fan control, Afterburner for monitoring
If you close & then reopen X1 does it go back to working ? - Nope
BIOS version for the cards is on the Back ... possibly under a backplate on a sticker - same bios on both cards
 
LOL, I can not submit post with screenshots attached
 
Frankly, it is shame that evga does not provide repository with all firmware and bios available, are they really technology company?
Do I really have to write here about such problem a year after release?

 
restored from spam filter by Cool GTX

sorry about the over active spam filter issue ...
I restored your fist post
 
I've Never heard of this problem ... So I'm curious about your build
 
 
 
If you switch your GPU positions does the issue move with the Card ?

I bet my emails to evga support are ended up in spam folder, just like post here 

 haha, from another part of the world

Ok, I'll wait, thank you!

Yeah, yeah, I've heard that before, blah blah blah
How about... NO
That's what opens when I click 'little circle in right corner' in PX1 1.0.2
Where is update button, huh?
Also... what firmware? LED or iXC2? Because there are... two firmwares! Surprise!
 
 

Nah guys, you are great, that damn EVGA who pissed me off
So I have PX1 1.0.2 and that file from FAQ for XC Ultra (not XC2, but lets pretend we don't care)
And I have FlashTool, that's ok, I could use it, so all I need is hex file!
But if we assume E199 is some model code, then my PX1 folder does not contain any firmware for my gpu)

EVGA 201, so E201 then, interesting...

Oh, then now I could change update script to flash 66 version on my first, good card with 6B icx2 firmware...
Ok then, let's screw up this card, I'm ready, haha (no).
PS. That single firmware version is what PX1 shows after icx2 turns off

Well, and for now I still have my problem, obsolete faulty firmware and no solution provided by customer support
Support sent me BIOS update two times (one by supportEU@evga.com, second by Jaeson Wilda), but apparently, they don't know about iCX2 firmware existence 
 
Added screenshots in attachment to illustrate my problem:
 
That's what happens after 10-12 hours of working

 
After PX1 restart - sensors and icx2 controller are gone until next reboot


 

dredwardhyde
My problem was resolved by Jaeson Wilda, he's a great guy!

 
 
 
You should add something like [Resolved] to your First post Title .... I can do it for you if you like
 
Thanks for the Update