My EVGA GTX 1080 ti FTW3 Hybrid had problems recently.  I contacted support and received a RMA.  I assume that no replacement GTX 1080 ti FTW3 Hybrids were available because I received a RTX 2080 XC Hybrid in it place.  What I've noticed so far, is that at both stock speeds and at its maximum stable memory and GPU overclock, the 2080 Hybrid is giving me lower scores in some 4K resolution graphics benchmarks and lower FPS in games at 4K resolution.  Also, possibly due to the lower memory capacity and lower memory bandwidth, encoding video in adobe premiere pro CC/adobe media encoder with CUDA acceleration is taking longer compared to the same video projects when I had a properly functioning GTX 1080 ti FTW3 Hybrid.
 
I noticed the RTX 2080 gives equal or better performance in 1080p gaming and benchmarks, but doesn't consistently give equal or better performance in 4K gaming and 4K game benchmarks.  For example, with my RTX 2080, the two FireStrike Extreme benchmark scores I've been able to obtain was 12,878 with a graphics score of 14,307 and 12,920 with a graphics score of 14,282.  My GTX 1080 ti scored 13,701 with a graphics score of 15,500.  My RTX 2080 is able to have a higher stable overclock on both the GPU and memory than my GTX 1080 ti was capable of.  Yet the RTX 2080's benchmark scores at 4K are lower at both stock clock speed and overclocked.  The the results of in the game benchmarks that I tried at 4K at lower with the RTX 2080.  It doesn't appear that there is anything wrong with my RTX 2080, so is the GTX 1080 ti just that much better when overclocked?
 
RTX 2080 XC Hybrid


 
EVGA GTX 1080 ti FTW3 Hybrid

I tried with three different drivers and couldn't get better results for the RTX 2080.
 
I also looked up the TFLOP performance of the cards.  I know TFLOPS doesn't equal FPS and is just a rough estimate of the GPU performance in certain situations.  This is the info I found from Nvidia for the founders edition/reference design cards:
GTX 1080 ti 11.3 TFLOPS
RTX 2080 Super 11.1 TFLOPS
RTX 2080 TFLOPS 10.1 TFLOPS
Based on that, the GTX 1080 ti looks "faster" than the RTX 2080.
 
What benchmarks or games does EVGA use to determine equal performance?  Is it just that the games I have do worse with RTX cards at 4K resolution for some reason?  Are the cards only compared at 1080p?  Did I get some magical golden silicon lottery jackpot GTX 1080 ti GPU on my FTW3 Hybrid?
 
I had another question about the warranty.  I purchased the extended warranty and the advanced RMA for my GTX 1080 ti.  The warranty from the 1080 ti carried over to the RTX 2080, but the advanced RMA didn't.  Why is that?

bavor
 
I had another question about the warranty.  I purchased the extended warranty and the advanced RMA for my GTX 1080 ti.  The warranty from the 1080 ti carried over to the RTX 2080, but the advanced RMA didn't.  Why is that?

 
1 use & Done.  However - You have an Option to purchase a New A-RMA within 30 days for your RMA card's registration

EVGATech_DanielM
In regards to the performance, can you provide us the links to these tests rather than screenshots? 

RTX 2080 12,878 overall score:
https://www.3dmark.com/fs/20807891
 
RTX 2080 12,920 overall score:
https://www.3dmark.com/fs/20805440
 
GTX 1080 ti 13,701 overall score:
https://www.3dmark.com/fs/20010235
 
These were the highest stable settings I could achieve in Precision X1 with the RTX 2080:

Those settings gave me my highest scores in the Firestrike benchmark.
 
 
 
 

So for boredom before work I went ahead and ran the same bench as you with your Hybrid 1080 Ti vs mine (air) with a higher mem OC and no GPU OC 
 
https://www.3dmark.com/compare/fs/20010235/fs/20878622#
 
As you can see we have very similar systems but my overall score beats yours but your actual GPU tests beat mine slightly. This is typically what we mean in terms of performance. Based on that test as well your OS is a bit outdated compared to mine but you ran that test about 3 months ago. Not all cards clock the same but if you are experiencing in game performance issues we can look in to it. Keep in mind I normally game at 1080 144hz.  You are more than welcome to send me a PM and we can chat it up 

Comparing a test from 2017 when you first acquired the card to one you are testing today isn't very fair. As you already sent your card back it's hard to say your card will score from where it was 2 years ago on the same system with a different version of Windows 10 at stock settings. Variables change. The scoring metric changes over time. How about this, we have a test bench in the office and I will bench my card against a 2080 on a clean OS and I will post results, won' be able to until Sunday as it isn't too busy. You may very well have received an under performing card and of course we can look into that if that's the case.

Ah so it even had a unstable factory OC for the 1080Ti. Got it, that makes more sense. What PSU are you using? I will be interested to see the comparison myself. Ill update Sunday. Have a good rest of your day. 

Hello! I was able to bring in my 1080Ti FTW3 DT and benched it against the 2080 XC 2183-KR 
 
https://www.3dmark.com/compare/fs/20915547/fs/20915472  
 
This test was on stock clocks, fresh OS install, and fans cranked at 75% for each card. As you can see, the performance of the 1080Ti FTW3 is 1.0% faster and this is only using the 1080p free edition and is how we would judge a direct replacement. While the definition of equal performance is a slippery slope, we feel these cards are equal performing and there would be no way a customer could identify the difference between the two in game. We do not have the Extreme or Ultra tests here at the office but I do have it at home and I can try to get an accurate testing between the 2. As you can also see instead of your 6700K we used a 6600K to try and mirror your set up but not identical and even the CPU scores increased on the 2080 test line. 

You can request for them to give you a GTX 1080Ti in replacement. That's what most have done from what I have seen. Gauging various benchmarks i've done recently, the GTX 1080Ti is still a little better than a RTX 2080. I had to push my RTX 2080 really hard to get it to be about 5% faster than a GTX 1080Ti on the Tomb Raider benchmark.
 
On a side note, the memory on that RTX 2080 is good for a 1000MHz+ to overclock.

bavor
Before you posted a link to your 1080 ti results that showed a clock speed of 1987 MHz when compared ot mine:
https://www.3dmark.com/compare/fs/20010235/fs/20878622#
 
The comparison you posted showed the 1080 ti at a much lower clock speed of 1886 MHz with the 2080 at 1995 MHz.  Also the memory clock was at 1377 MHz vs the previous results showing 1477 MHz.  
https://www.3dmark.com/compare/fs/20915547/fs/20915472
I understand they both were at stock clocks.  I understand the policy, but who buys a FTW3 Hybrid card to run it at stock clocks?  
 
I still feel that my replacement GPU is slower than the one I had previously, but there is nothing I can do about it because of the policy.  It seems that the policy is out of touch with the end user who buys the higher tiered products with better cooling for the intention of overclocking.  The few game benchmarks that I have from the 1080 ti are still higher FPS at the same settings than the 2080 at its maximum stable overclock.  However the newest 1080 ti results that I have are from spring and summer of 2019, so they are all from at least a few months before I received the 2080.  Its just hard to believe that scores in benchmarks and FPS in games can change 10% or more in a few months.  I have tried two Corsaid fans meant for watercoolign radiators in a push pull configuration on the radiator of my 2080 to make it run cooler and that still can't give me the same results as my 1080 ti did.  I put the 2080 in a new Ryzen 3800X system where the CPU water cooled and over clocked and still can't obtain the same graphics benchmark scores I received with my 1080 ti.  I'll do a fresh Windows 10 install on my old 6700K system to see if I can get the 2080 to give any better results and to compare the drivers from last summer vs now to see if there is any difference.
 
Basically, I feel that the policy is the same as if Intel replaced an i7-3770K with an i7-3700 under warranty because they both give the same benchmark results when run at stock speeds.  Yes I know old CPUs in the example, but that was back when the K series CPUs and the non K CPUs had the same base and boost clocks.
 
 

I completely understand where you are coming from but we cannot take any type of overclocking into consideration when replacing a product based on performance. The tests I posted are from the driver from that date on a clean OS. This is exactly how we gauge the replacement options. The cards I tested were factory spec and still boosted above the advertised clocks. I do apologize you are frustrated. This would not be the same as swapping a K for a non K chip as it simply has features that are locked away from the consumer with a 3770 and that is not remotely close to what we do. Not all cards clock the same but if you sent in a silicon lottery GPU which it sounds like you did, we would not go through every card to see if we can test each individual one to match the exact performance. The performance difference you are describing are a few FPS at the most. The original 1987 speed was on my system and the GPU simply boosted to that speed and no overclock was set and your previous 1080Ti in GPU still beat mine. It just sounds like you sent in an extremely clockable 1080Ti. 

Hoggle
The performance should be pretty close to equal and it's also worth considering the ray tracing feature which is starting to become important I feel but admit it's something that is different to each gamer. I personally would rather play Cyberpunk 2077 on the 2080 then a 1080Ti.

A thing to note is we do not take RTX features into account just as overclocking in regards to performance replacement options. 

If anything a 2080 Super should be giving back in return for the 1080 Ti. As those two are about as close as a match as you can actually get. The normal 2080 is a slight step down in most cases. Plus as noted you are losing 3GB of VRAM as well. It is like buying a Porshe and then they are trying to give you Volkswagon with a turbo on it saying they are close in take-off speed. If you have an 11Gb card you should get back an 11Gb card. Some of us use the full VRAM on projects. It is what it is. But that is just me being subjective.

EVGATech_DanielM
 
I completely understand where you are coming from but we cannot take any type of overclocking into consideration when replacing a product based on performance. The tests I posted are from the driver from that date on a clean OS. This is exactly how we gauge the replacement options. The cards I tested were factory spec and still boosted above the advertised clocks. I do apologize you are frustrated.

 
I also have some concerns with using a 1080 ti DT card and i5 CPU in the comparison.  
 

EVGATech_DanielM
This would not be the same as swapping a K for a non K chip as it simply has features that are locked away from the consumer with a 3770 and that is not remotely close to what we do.

 
I used that as an example because the RTX 2080 at its maximum overclock is the same performance as my GTX 1080 ti was with the stock settings.  The GTX 1080 ti still has the ability to overclock when the RTX 2080 has absolutely nothing left in terms of performance increases.
 

EVGATech_DanielM
Not all cards clock the same but if you sent in a silicon lottery GPU which it sounds like you did, we would not go through every card to see if we can test each individual one to match the exact performance. The performance difference you are describing are a few FPS at the most. The original 1987 speed was on my system and the GPU simply boosted to that speed and no overclock was set and your previous 1080Ti in GPU still beat mine. It just sounds like you sent in an extremely clockable 1080Ti. 

I highly doubt my GTX 1080 ti was some magical silicon lottery GPU now.  Used GTX 1080 ti's have dropped in price and I managed to pick a GTX 1080 ti FTW3 air cooled card up for a surprisingly low price.  I wanted to see if I was incorrect in my belief that my GTX 1080 ti FTW3 Hybrid was faster and also I wanted to see if my GTX 1080 ti FTW3 Hybrid was some magical silicon lottery card.  I figured that if the GTX 1080 ti FTW3 is slower, I can probably sell it for what I bought it for.  
 
I had some concerns with the test you did since the GTX 1080 ti was a DT card and not a regular FTW3.  So, I did my own comparison tests recently and still don't believe I received an equal performing replacement.  Also, at 1080p, the test results can be CPU limited and using an i5 has been shown to sometimes limit graphics performance in both games and benchmarks at 1080p.  That's why game performance in CPUs in tested at 1080p to see if there is a performance difference in the CPUs.  For example, the i9-9900K or KS are still considered the best gaming CPUs because with a RTX 2080 ti they give higher performance in most games and benchmarks at 1080p resolution.  However at higher resolutions, the difference decreases as the results usually become GPU dependent.
 
I ran a bunch of benchmarks in my new system with a very recent install of Windows 10 Pro.
CPU: Ryzen R9 3800X
GPU: RTX 2080 XC Hybrid Gaming (08G-P4-2184-KR) or GTX 1080 ti FTW3 Gaming(11G-P4-6696-KR) air cooled  Both cards were run at their default settings.  No overclocking, no custom fan profiles, and no raised power limits.
RAM: 32 GB DDR4 3600 MHz CAS 16
SSD: Sabrent 1TB PCIE 4.0 x4
PSU: Seasonic 760 watt 80+ Platinum
 
I ran the tests first with the RTX 2080 XC Hybrid.  Then when I was finished, I uninstalled the Nvidia graphics drivers, rebooted into safe mode, ran DDU, shut the computer down, installed the GTX 1080 ti FTW3, then rebooted and reinstalled the graphics drivers.  After that I rebooted and ran all of the GTX 1080 ti FTW 3 tests.  When i was finished with that, I uninstalled the Nvidia graphics drivers, rebooted into safe mode, ran DDU, shut the computer down, installed the RTX 2080 XC Hybrid, then rebooted and reinstalled the graphics drivers.  After rebooting again, I reran some of the 2080 XC benchmarks to be sure that the results were consistent and used the best results the RTX 2080 XC achieved.  The results before and after using the GTX 1080 ti in the same system and uninstalling the drivers were within 1% of each other.
 
Something else to consider is that the air cooled GTX 1080 ti FTW had GPU temps during the benchmarks that were 10C-20C higher than what my GTX 1080 ti FTW3 Hybrid had during the same benchmarks.  The GPU is sensitive to temperature and reduces speed as it gets hotter.  So that could make the air cooled GTX 1080 ti FTW3 perform worse than my GTX 1080 ti FTW3 Hybrid did.
 
Here are the results:
Fire Strike:
https://www.3dmark.com/compare/fs/21219677/fs/21211648
 
Fire Strike Extreme:
https://www.3dmark.com/compare/fs/21219719/fs/21211725
 
Fire Strike Ultra:
https://www.3dmark.com/compare/fs/21219739/fs/21211757
 
Unigine Superposition 1080p Medium
RTX 2080: 20074 https://benchmark.unigine.com/results/rid_73a38d2c266f4688b491fed62e634e58
GTX 1080 Ti: 20901 https://benchmark.unigine.com/results/rid_932e9d41a22441c0a00db2bb8e895598
 
Unigine Superposition 1080p High
RTX 2080: 15031 https://benchmark.unigine.com/results/rid_76c05fe84db14b9ca380cbecb13ed8b6
GTX 1080 Ti: 15458 https://benchmark.unigine.com/results/rid_89e3e17982e045ee8b82dda7a370a40d
 
Unigine Superposition 4K Optimized
RTX 2080: 9016 https://benchmark.unigine.com/results/rid_102f30db38394ccc983150ded75a151b
GTX 1080 Ti: 9699 https://benchmark.unigine.com/results/rid_e4adf2fc58f847bead8e9d056042fece
 
Unigine Superposition 8K Optimized
RTX 2080: 3781 https://benchmark.unigine.com/results/rid_4aa7d36c83cd49fb804556f6ccf2753a
GTX 1080 Ti: 4360 https://benchmark.unigine.com/results/rid_597b5ed02c6d4ba98ecbba1be66479dd
 
Unigine Superposition 1440p High Custom
RTX 2080: 11267 https://benchmark.unigine.com/results/rid_56bc965ccfb449d788d867bd63d1a2f1
GTX 1080 Ti: 11270 https://benchmark.unigine.com/results/rid_75bea6d5be57492b8f04d4180da11261
There is no Superposition 1440p benchmark built in so I used the high preset at 1440p resolution.
 
Unigine Heaven 1080p Ultra/Extreme
RTX 2080: Score: 3473 FPS: 137.90
GTX 1080 Ti:  Score: 3737 FPS: 148.3
 
Unigine Heaven 1440p Ultra/Extreme
 
RTX 2080: Score: 2183 FPS: 86.70
GTX 1080 Ti: Score: 2380 FPS: 94.5
 
Unigine Valley Ultra 1080p
RTX 2080: Score: 5472 FPS: 130.80
GTX 1080 Ti: Score: 6101 FPS: 145.8
 
Unigine Valley Ultra 1440p
RTX 2080: Score: 3459 FPS: 82.7
GTX 1080 Ti: Score: 3988 FPS: 95.3
 
I haven't sold the parts from my old system yet, so I was able to retest the air cooled GTX 1080 ti FTW3 in my old system to see if the results I achieved with the GTX 1080 ti FTW3 hybrid were unusual.  It doesn't look like they were
https://www.3dmark.com/compare/fs/21258640/fs/20010235
https://www.3dmark.com/compare/fs/20255705/fs/21258741
The air cooled card ran at a slightly slower GPU speed, so that's they the score was a little lower.
 
I looked at the different benchmark results and overall, the air cooled GTX 1080 ti FTW3 was about 11% faster than the RTX 2080 XC Hybrid.  I don't believe I received a similar performing card as a replacement.  Also, it doesn't appear that my RTX 2080 is defective in any way.  In the same system in a temperature controlled room, the RTX 2080 XC Hybrid is consistently slower/lower scoring than the GTX 1080 ti FTW3 by about 11% over multiple benchmarks.
 
When I ran Fire Strike at the RTX 2080 XC Hybrid's maximum stable overclock, its scores were when compared to the GTX 1080 ti FTW3 at its default speed and settings.  So even when overclocked the RTX 2080 XC Hybrid is unable to match the GTX 1080 ti FTW3.
https://www.3dmark.com/compare/fs/21219719/fs/21258862/fs/21209847
Its pretty obvious at this point that the RTX 2080 XC Hybrid is not an equal or better performing replacement for what I had considering the GTX 1080 ti I used here ran slower because it was air cooled and was running 10C to 20C higher in the benchmarks than my GTX 1080 ti FTW3 Hybrid.

How dare you to use common sense in 2019. It is unheard of these days.

I received contact info for someone else at EVGA from someone on the forums.  I sent an email explaining the issue and included my benchmark results in my post from a few weeks ago.  They forward my email to another person in customer service at EVGA.  I now have a GTX 1080 ti FTE3 Hybrid headed my way.  I don't understand why it was so hard for EVGA to admit on the forums that they sent a slower/worse performing card for 1440p and higher resolution gaming and resolve the issue quicker.  

I'm glad it worked out for you and you are happy in the end. They should have upgraded you to a 2080 Ti for all the troubles and you pointing out the issues and the mistakes. Hopefully, this will carry over to other people that they are trying to push a lower end 2080 for a 1080 Ti.
 
You did a good thing for everyone and maybe, just maybe this will help out everyone in the future. Thank you for your work.