Hi guys. Here's my situation. I bought an EVGA SuperNOVA 650 G+ around a year and a half ago, and now it's not working properly. My shop that I bought it from does not look like they are willing to help me RMA the product by claiming that the PSU still works when I returned it to them. Meanwhile my country's local distributor seems to totally ignore me trying to contact them.
 
EVGA has approved my RMA but the cost of shipping the PSU is the same as buying a new 650 G+ PSU. I'd rather buy a new one, although since I lost some confidence in EVGA maybe I'll jump to another competitor instead. I bought this PSU seeing that EVGA was confident to give it a 10 year warranty, but I have been disappointed. I know that EVGA is not at fault and I am not blaming them. My local distributor/shop is to blame, so I am considering legal action against them.
 
However before I do so, does anyone here have any other advice for me so that I don't go down that path?

OK, I elevated your issue
 
Why do you think the PSU is faulty ? ---> What PC issues are you having ?
 
 
 

thewan
 My shop that I bought it from does not look like they are willing to help me RMA the product by claiming that the PSU still works when I returned it to them.

 
How did your local shop test it ? 
 
Did they provide a written report ?

Cool GTX
 
What country / Region of the world are you in ?
 

 
I am from Malaysia, and my region should be under EVGA Taiwan.
 

Cool GTX
 
 
Why do you think the PSU is faulty ? ---> What PC issues are you having ?
 

 
My PC doesn't POST/boot with the EVGA PSU. I tested the PSU on two different systems, my own and my dads system. I have an old PSU that I was using before changing to the EVGA, my system boots and works normally on that old PSU. Both are confirmed working systems but do not boot with the EVGA PSU.
 

Cool GTX
 
How did your local shop test it ? 
 
Did they provide a written report ?

No they didn't. They showed me a video purportedly of my PSU being tested on their own system, running a stress test.
 
 

aka_STEVE_b
Did your unit come with the self power tester ?   
 
EVGA provides a good walk through on how to test any type of PSU..... -  
 
 

Yes it does. I did try the self power tester when I took out the EVGA PSU from my system. The PSU does turn on and the fan spins.
 
Let me clarify that my system does turn on with the EVGA PSU, it doesn't boot/POST. The fans spin and the LEDs light up, but it stops there. There's no display and no motherboard single beep, and my motherboard displays the FF error code.
 

Ok, we need to know what system this is , make and model if it was bought prebuilt, or what components are in it if you built it yourself. What mobo, ram, cpu, etc.... and did you manually setup the bios or isit just default/auto everything? Are you using a UPS system with your PC?

Sounds like the CPU is Not getting power "EPS/CPU" power cable(s) 
 
---> Check it is fully installed & locked On both ends - could be getting tight in the socket - before fully installed.  Also double check the  MB 24-pin connection
 
 
ASk your local shop if they have a spare cable "For that specific PSU"  ---> NEVER use cables the Did Not Come with the PSU --> Unless you Confirm they are compatible.   [ Modular Cables are Custom wired on the PSU end for THAT specific PSU]