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EVGA GTX 1080 ti FTW3 Hybrid won't boost and freezes if I make any changes in Precision X1

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bavor
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2019/10/22 14:29:10 (permalink)
A problem started last week with my GTX 1080 ti FTW3 Hybrid.  Adobe Premiere and Adobe After Effects started giving me GPU out of memory errors when CUDA rendering was selected. Also, my computer becomes slow or unresponsive when I changed any settings in Precision X1, PrecisionX OC, or MSI Afterburner. Changes in those programs don't seem to actually apply or take effect. Sometimes the computer crashes after changes are made or the screen turns black with green lines or green dashes after I click apply. When I run benchmarks, the GPU never goes above 1569 MHz even though the stock boost clock is 1683 MHz. GPU temperatures stay between 30C and 35C when I ran the graphics benchmarks because the GPU isn't getting up to boost speeds.
 
I uninstalled Precision X1, PrecisionX OC, and MSI Afterburner.
I deleted these directories after uninstalling:
"C:\Users\UserName\AppData\Local\EVGA_Co.,_Ltd"
"C:\Users\UserName\AppData\Local\PX18
 
I rebooted after that, then uninstalled the display driver. 
 
I rebooted in safe mode and ran DDU to be sure the drivers were uninstalled.  Then I rebooted into Windows to be sure that GTX 1080 ti did not show up in display adapters.
 
I rebooted then downloaded today's latest Nvidia Drivers and installed the latest drivers that were released today. I was using older drivers when the problem started. I rebooted again.
 
I ran several benchmarks and the GPU stayed at 1569 MHz the whole time when last week it would reach above 2000 MHz. The GPU wasn't even reaching its stock 1683 MHz boost speed.
 
I installed Precision X1 and rebooted. I still had the problem where if I made any changes in any settings and clicked apply, my computer became slow or unresponsive or crash with green lines on the monitor. Also the GPU still never goes any higher than 1569 MHz and never reached its 1683 MHz boost speed when running GPU benchmarks.
 
To troubleshoot, I took a GTX 1070 SC out of another PC and put it in my PC. When I booted into windows the GTX 1070 was immediately detected. I rebooted my computer and started up Precision X1. When I made any changes in Precision X1 with the GTX 1070 in my computer and clicked apply, the computer didn't freeze, slow down or act abnormal in any way. When I ran benchmarks with the GTX 1070, it was reaching 2050+ MHz boost speed in the benchmarks.
 
I uninstalled the Nvidia graphics drivers and rebooted in safe mode to run DDU.  Then I shut down my PC and put the GTX 1080 ti FTW3 Hybrid back in.  After installing the drivers again and rebooting, I still have the same issues I had before with the GTX 1080 ti FTW3 Hybrid.
 
It appears there is a problem with my GTX 1080 ti FTW3 Hybrid. When I use another EVGA GTX 10XX series graphics card, I don't have any problems.
 
Are there any other troubleshooting steps I can try?  I was considering taking the card apart to replace the thermal paste and make sure the thermal pads are OK.  The previous driver I was using was from earlier this month and worked fine until the problems started last week.  I could go back to an even older driver, but I don't know if it would fix anything since the drivers from earlier this month worked fine for a while.
#1

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    tattude69
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    Re: EVGA GTX 1080 ti FTW3 Hybrid won't boost and freezes if I make any changes in Precisio 2019/10/22 14:40:09 (permalink)
    the next step would be try another power supply. i believe a 1080ti is 600 watts and 1070 is 500 watts
    or try your 1080ti in the computer you took 1070 from
    try gpu z sensor tab see whats capping your speed 

     
     
                               
    #2
    Sajin
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    Re: EVGA GTX 1080 ti FTW3 Hybrid won't boost and freezes if I make any changes in Precisio 2019/10/22 16:37:18 (permalink)
    Try running the other vbios your card comes with. Shut the system down completely, and remove the power from the system before moving the vbios switch. The vbios switch can be located just to the left of the dual 8-pin power inputs on the video card.
    #3
    bavor
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    Re: EVGA GTX 1080 ti FTW3 Hybrid won't boost and freezes if I make any changes in Precisio 2019/10/22 16:48:23 (permalink)
    tattude69
    the next step would be try another power supply. i believe a 1080ti is 600 watts and 1070 is 500 watts
    or try your 1080ti in the computer you took 1070 from
    try gpu z sensor tab see whats capping your speed 

     
    I have a Seasonic 760 Watt 80+ Platinum power supply in my system.  I tried the Seasonic 850 watt 80+ gold PSU from the other PC and still have the same issue.
     
    I don't see any differences with GPU-Z and wither power supply.
     
    850 Watt:

     
    760 Watt:


    Sajin
    Try running the other vbios your card comes with. Shut the system down completely, and remove the power from the system before moving the vbios switch. The vbios switch can be located just to the left of the dual 8-pin power inputs on the video card.


    I already tried both the master and slave BIOS.  Same problem with either one of them.  I forgot to mention that in the original post.
    #4
    tattude69
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    Re: EVGA GTX 1080 ti FTW3 Hybrid won't boost and freezes if I make any changes in Precisio 2019/10/22 17:20:26 (permalink)
    Maybe Sajin can help you with re flashing bios. Google search shows some people flashing bios to fix problem back when cards were new but it seems like they went to a different model for the bios files,beyond my skill. Does gpuz show any change when you load gpu with game or benchmark ?At this point maybe just re flashing your original bios might be worth a try

     
     
                               
    #5
    Sajin
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    Re: EVGA GTX 1080 ti FTW3 Hybrid won't boost and freezes if I make any changes in Precisio 2019/10/22 17:25:42 (permalink)
    Sounds like you need to test your 1080 ti in another pc to verify the card is the actual issue.
    #6
    Sajin
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    Re: EVGA GTX 1080 ti FTW3 Hybrid won't boost and freezes if I make any changes in Precisio 2019/10/22 18:31:41 (permalink)
    tattude69
    Maybe Sajin can help you with re flashing bios. Google search shows some people flashing bios to fix problem back when cards were new but it seems like they went to a different model for the bios files,beyond my skill. Does gpuz show any change when you load gpu with game or benchmark ?At this point maybe just re flashing your original bios might be worth a try


    Yep, I can help with that. To reflash to a working vbios simply...
     
    #1 Download nvflash.
    #2 Download the 1080 ti ftw3 hybrid vbios from here.
    #3 Extract all files to the desktop.
    #4 Drag and drop the hybrid vbios file onto the nvflash64.exe to reflash the card.
    post edited by Sajin - 2019/10/22 18:53:09
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    bavor
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    Re: EVGA GTX 1080 ti FTW3 Hybrid won't boost and freezes if I make any changes in Precisio 2019/10/23 01:25:18 (permalink)
    Sajin
     

    Yep, I can help with that. To reflash to a working vbios simply...
     
    #1 Download nvflash.
    #2 Download the 1080 ti ftw3 hybrid vbios from here.
    #3 Extract all files to the desktop.
    #4 Drag and drop the hybrid vbios file onto the nvflash64.exe to reflash the card.

     
    After the successful BIOS flash I still have the exact same problem.  I'm pretty sure its a hardware issue at this point.
     
    I also successfully ran two EVGA GTX 1070 SC cards in SLI in this PC for troubleshooting since my previous post.  Both cards also work fine individually in this PC.  Swapping in a higher wattage power supply didn't fix the issue.  Moving the BIOS switch to the other position didn't fix the issue.  Flashing the BIOS didn't fix the issue.  All the stuff I mentioned in the original post didn't fix the issue.  I'll try the GTX 1080 ti in another PC, but I'm sure it won't make a difference.  At this point every other piece of hardware works fine except the GTX 1080 ti.
    post edited by bavor - 2019/10/23 01:31:29
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    bavor
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    Re: EVGA GTX 1080 ti FTW3 Hybrid won't boost and freezes if I make any changes in Precisio 2019/10/23 01:42:25 (permalink)
    I've read that recently people with GTX 1080 ti cards aren't getting GTX 1080 ti RMA replacements and are getting RTX 2080 cards instead.  The RTX 2080 has less memory and less memory bandwidth.  Will it slow down my video encoding times in Adobe Premiere and Adobe After Effects when using CUDA accelerated filters on 4K video?  One of the reasons I sold my EVGA GTX 1080 and bought the GTX 1080 ti was the extra RAM.  I planned to keep the card for a long time and the extra RAM and better bus speed was something that I wanted in the card for future proofing and video encoding.
    #9
    bob16314
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    Re: EVGA GTX 1080 ti FTW3 Hybrid won't boost and freezes if I make any changes in Precisio 2019/10/23 02:02:27 (permalink)
    Just want you to be aware if you didn't already know, that if you don't flash it back to the original VBIOS, or an EVGA approved VBIOS for your card, that the warranty will be voided should you send it in for RMA..We would hate to see that happen.

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    tattude69
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    Re: EVGA GTX 1080 ti FTW3 Hybrid won't boost and freezes if I make any changes in Precisio 2019/10/23 08:01:22 (permalink)
    Sorry to hear,nothing is changing, it is safe to say after you try it in another computer. that you have covered all the bases.When you do your rma call them and let them know you want a 1080ti back I believe they will do that but you might have to wait until they have a replacement they seem to have the best customer service in the business. just communicate with them from get go about your concerns.Very sad to hear another one bites the dust.Good luck hope it's a quick and painless process 

     
     
                               
    #11
    bavor
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    Re: EVGA GTX 1080 ti FTW3 Hybrid won't boost and freezes if I make any changes in Precisio 2019/10/23 15:47:49 (permalink)
    As expected, when I tried the GTX 1080 ti in another computer I had the exact same issues.
     
    I contacted support and sent in my RMA request.
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    bavor
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    Re: EVGA GTX 1080 ti FTW3 Hybrid won't boost and freezes if I make any changes in Precisio 2019/10/23 15:50:39 (permalink)
    bob16314
    Just want you to be aware if you didn't already know, that if you don't flash it back to the original VBIOS, or an EVGA approved VBIOS for your card, that the warranty will be voided should you send it in for RMA..We would hate to see that happen.



    The BIOS they had me try was the exact same version that was already on the card.
    #13
    tattude69
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    Re: EVGA GTX 1080 ti FTW3 Hybrid won't boost and freezes if I make any changes in Precisio 2019/10/23 16:19:10 (permalink)
    Were you able to address your concerns of not receiving a GTX 1080 Ti for an RMA?
    Truly sorry you had to RMA but part of what we pay for is Evga stands behind their products 
    Hopefully your replacement card will be even better
    Please keep us updated 
    post edited by tattude69 - 2019/10/23 16:22:16

     
     
                               
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    Sajin
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    Re: EVGA GTX 1080 ti FTW3 Hybrid won't boost and freezes if I make any changes in Precisio 2019/10/23 18:55:51 (permalink)
    bavor
    As expected, when I tried the GTX 1080 ti in another computer I had the exact same issues.
     
    I contacted support and sent in my RMA request.



    #15
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