timbalistea
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Re: Step Up Program for Super Cards
2019/09/25 05:13:48
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jaypr9
I just got an email that I'm in step 2! Starting to move along now.
Nice! Which one did you get? I started mine the 10th, so here's hoping the next batch gets me there!
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jaypr9
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Re: Step Up Program for Super Cards
2019/09/25 06:36:23
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timbalistea
jaypr9
I just got an email that I'm in step 2! Starting to move along now.
Nice! Which one did you get?
I started mine the 10th, so here's hoping the next batch gets me there!
The 2070 Super FTW.. stepping up from a 2060.
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timbalistea
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Re: Step Up Program for Super Cards
2019/10/01 05:05:25
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Oh hey, my queue is done, awesome! Now we'll see how long step 2 takes.
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ExiledMafia
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Re: Step Up Program for Super Cards
2019/10/02 13:56:19
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timbalistea
Oh hey, my queue is done, awesome! Now we'll see how long step 2 takes.
Nice hopefully I’m in the next batch! Submitted on the 12th
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timbalistea
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Re: Step Up Program for Super Cards
2019/10/02 19:45:44
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ExiledMafia
timbalistea
Oh hey, my queue is done, awesome! Now we'll see how long step 2 takes.
Nice hopefully I’m in the next batch! Submitted on the 12th
It was a little strange because the item was in stock like a week and a half ago, sold out the next day or so, then Monday I got notification that it was ready.
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jaypr9
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Re: Step Up Program for Super Cards
2019/10/03 11:18:07
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timbalistea
ExiledMafia
timbalistea
Oh hey, my queue is done, awesome! Now we'll see how long step 2 takes.
Nice hopefully I’m in the next batch! Submitted on the 12th
It was a little strange because the item was in stock like a week and a half ago, sold out the next day or so, then Monday I got notification that it was ready.
Did you send your card in already?I sent in my card and it was received on Monday but still it still hasn't shipped, so I called them up to find out the status since in my experience it ships out pretty quick 1-2 days and they said there was some inventory error and do not have any in stock. Kinda like why was I told to send my card in if they didnt have anything in stock?? Not the end of the world, at least they upgraded my shipping to 2day. Sucks I'm only using onboard video and cant really play anything.
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timbalistea
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Re: Step Up Program for Super Cards
2019/10/03 11:58:39
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jaypr9
Did you send your card in already?I sent in my card and it was received on Monday but still it still hasn't shipped, so I called them up to find out the status since in my experience it ships out pretty quick 1-2 days and they said there was some inventory error and do not have any in stock. Kinda like why was I told to send my card in if they didnt have anything in stock??
Not the end of the world, at least they upgraded my shipping to 2day. Sucks I'm only using onboard video and cant really play anything.
Oh, this will be interesting. I'm on the other side of the country so my old card won't get there until Wednesday. We'll see what happens when it gets there. Thankfully I've been holding on to the 1060 I originally upgraded from so it's not a huge deal if things are delayed a little, but that's really no fun for you.
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ExiledMafia
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Re: Step Up Program for Super Cards
2019/10/07 07:09:13
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jaypr9
timbalistea
ExiledMafia
timbalistea
Oh hey, my queue is done, awesome! Now we'll see how long step 2 takes.
Nice hopefully I’m in the next batch! Submitted on the 12th
It was a little strange because the item was in stock like a week and a half ago, sold out the next day or so, then Monday I got notification that it was ready.
Did you send your card in already?I sent in my card and it was received on Monday but still it still hasn't shipped, so I called them up to find out the status since in my experience it ships out pretty quick 1-2 days and they said there was some inventory error and do not have any in stock. Kinda like why was I told to send my card in if they didnt have anything in stock??
Not the end of the world, at least they upgraded my shipping to 2day. Sucks I'm only using onboard video and cant really play anything.
Any updates on this?
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ExiledMafia
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Re: Step Up Program for Super Cards
2019/10/07 07:10:15
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Seems the initial surge of step ups has slowed down :(
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jaypr9
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Re: Step Up Program for Super Cards
2019/10/07 07:27:54
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ExiledMafia
Seems the initial surge of step ups has slowed down :(
My card is scheduled for delivery for today. It was shipped out like the next day after I called and they told me about the inventory issue. They may still be having problems though
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slkean
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Re: Step Up Program for Super Cards
2019/10/08 12:47:04
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jaypr9
timbalistea
ExiledMafia
timbalistea
Oh hey, my queue is done, awesome! Now we'll see how long step 2 takes.
Nice hopefully I’m in the next batch! Submitted on the 12th
It was a little strange because the item was in stock like a week and a half ago, sold out the next day or so, then Monday I got notification that it was ready.
Did you send your card in already?I sent in my card and it was received on Monday but still it still hasn't shipped, so I called them up to find out the status since in my experience it ships out pretty quick 1-2 days and they said there was some inventory error and do not have any in stock. Kinda like why was I told to send my card in if they didnt have anything in stock??
Not the end of the world, at least they upgraded my shipping to 2day. Sucks I'm only using onboard video and cant really play anything.
Must be the issue with my Step-up. They received it last Monday, Sept 29. Still nothing on shipping out the replacement. Sent them an email this morning about it, might have to call and complain.
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slkean
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Re: Step Up Program for Super Cards
2019/10/09 04:57:18
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Yup, got a response from eVGA Customer Server, and they said it'll be at another 2 weeks before they have stock in for my replacement! That's just ridiculous! That'll be getting close to a month that they'll have my card and not ship out the replacement, that they said would ship 1-3 business days.
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ExiledMafia
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Re: Step Up Program for Super Cards
2019/10/09 05:00:39
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slkean
Yup, got a response from eVGA Customer Server, and they said it'll be at another 2 weeks before they have stock in for my replacement! That's just ridiculous! That'll be getting close to a month that they'll have my card and not ship out the replacement, that they said would ship 1-3 business days.
When did you start your step up btw?
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slkean
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Re: Step Up Program for Super Cards
2019/10/09 05:13:15
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ExiledMafia
slkean
Yup, got a response from eVGA Customer Server, and they said it'll be at another 2 weeks before they have stock in for my replacement! That's just ridiculous! That'll be getting close to a month that they'll have my card and not ship out the replacement, that they said would ship 1-3 business days.
When did you start your step up btw?
Stepping up from a 2070 to a Super 2080. Started July 25 24th, 2019 In stock and Payment - September 24th, 2019 Shipped Card - September 25th, 2019 EVGA received old GPU - September 30, 2019
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ExiledMafia
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Re: Step Up Program for Super Cards
2019/10/09 05:23:42
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slkean
ExiledMafia
slkean
Yup, got a response from eVGA Customer Server, and they said it'll be at another 2 weeks before they have stock in for my replacement! That's just ridiculous! That'll be getting close to a month that they'll have my card and not ship out the replacement, that they said would ship 1-3 business days.
When did you start your step up btw?
Stepping up from a 2070 to a Super 2080.
Started July 25 24th, 2019
In stock and Payment - September 24th, 2019
Shipped Card - September 25th, 2019
EVGA received old GPU - September 30, 2019
Ah gotcha, yea there must have been a weird glitch in the system. For example I started my step-up on 12 July and I’m still in queue. So maybe on the bright side, although you have to wait like 2 weeks it seems like you jumped ahead of a bunch of people waiting for step up (me included and I’m only slightly jealous) Edit: he’s stepping up to a 2080 Super, ignore all this lol
post edited by ExiledMafia - 2019/10/09 06:11:48
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ExiledMafia
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Re: Step Up Program for Super Cards
2019/10/09 06:10:25
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slkean
ExiledMafia
slkean
Yup, got a response from eVGA Customer Server, and they said it'll be at another 2 weeks before they have stock in for my replacement! That's just ridiculous! That'll be getting close to a month that they'll have my card and not ship out the replacement, that they said would ship 1-3 business days.
When did you start your step up btw?
Stepping up from a 2070 to a Super 2080.
Started July 25 24th, 2019
In stock and Payment - September 24th, 2019
Shipped Card - September 25th, 2019
EVGA received old GPU - September 30, 2019
Ignore everything I said, I realize you are stepping up to a 2080 super. I’m a an idiot lol
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slkean
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Re: Step Up Program for Super Cards
2019/10/09 06:33:06
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ExiledMafia
slkean
ExiledMafia
slkean
Yup, got a response from eVGA Customer Server, and they said it'll be at another 2 weeks before they have stock in for my replacement! That's just ridiculous! That'll be getting close to a month that they'll have my card and not ship out the replacement, that they said would ship 1-3 business days.
When did you start your step up btw?
Stepping up from a 2070 to a Super 2080.
Started July 25 24th, 2019
In stock and Payment - September 24th, 2019
Shipped Card - September 25th, 2019
EVGA received old GPU - September 30, 2019
Ignore everything I said, I realize you are stepping up to a 2080 super. I’m a an idiot lol
Nah, happens to us all. Was just about to ask what you were stepping up to. Just really frustrating that they say 1-3 business days to ship replacement, when it's going to be around 3 weeks, if I'm lucky. Then to toss in that they didn't even send a message that there was a delay until I asked about it. eVGA usually has some of the best customer service in the industry, but they are lacking on this one. Still glad they offer the step-up program though.
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timbalistea
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Re: Step Up Program for Super Cards
2019/10/09 07:16:08
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That's crazy, they should like lend you a used 1080 Ti in the meanwhile or something.
My old card should be getting there today, we'll see what kind of delays happen.
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timbalistea
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Re: Step Up Program for Super Cards
2019/10/10 06:02:51
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My old card got there yesterday and they shipped out the 2070 S later that afternoon so hopefully your situation is a one off.
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ExiledMafia
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Re: Step Up Program for Super Cards
2019/10/14 15:30:27
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Step Up Started: 7/12/2019
Still waiting :(, hopefully hear something soon! First time stepping up and pretty excited about it :)
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aka_STEVE_b
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Re: Step Up Program for Super Cards
2019/10/15 08:00:09
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ExiledMafia
Step Up Started: 7/12/2019
Still waiting :(, hopefully hear something soon! First time stepping up and pretty excited about it :)
3 months & still waiting ? well, I guess it is a good thing you get to keep & use the cards until it's time to ship...
AMD RYZEN 9 5900X 12-core cpu~ ASUS ROG Crosshair VIII Dark Hero ~ EVGA RTX 3080 Ti FTW3~ G.SKILL Trident Z NEO 32GB DDR4-3600 ~ Phanteks Eclipse P400s red case ~ EVGA SuperNOVA 1000 G+ PSU ~ Intel 660p M.2 drive~ Crucial MX300 275 GB SSD ~WD 2TB SSD ~CORSAIR H115i RGB Pro XT 280mm cooler ~ CORSAIR Dark Core RGB Pro mouse ~ CORSAIR K68 Mech keyboard ~ HGST 4TB Hd.~ AOC AGON 32" monitor 1440p @ 144Hz ~ Win 10 x64
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Cool GTX
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Re: Step Up Program for Super Cards
2019/10/15 09:05:49
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+1  Stepping through the Step-Up 4. Wait in queue until approval - this step can last from a few days to many weeks depending on demand Frequently Asked QuestionsWhy do I have to wait in queue? We have a queue for our Step-Up process so you can keep your current EVGA product until we have your new product ready and waiting for you in our warehouse. Sometimes, very high demand will necessitate a longer than usual queue, but once you have made your request and you are in queue the 90 day limit no longer applies - you are considered in the Step-Up process. If you are still within the 90 days from your original purchase, you can cancel your Step-Up and start a new process yourself. If you are out of the 90 days from your original purchase and you leave the queue, you will not be allowed to start a new Step-Up.
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Dash8Q4
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Re: Step Up Program for Super Cards
2019/10/16 09:08:51
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I started my step-up on July 29th, stepping from a 2080 to a 2080 Super and nothing yet. Just for others out there to know. Seems like the cards are getting close to late July applications from the previous posts here.
Cheers
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Latharion
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Re: Step Up Program for Super Cards
2019/10/16 12:28:52
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I started mine on July 13th. Stepping up from a 2070 FTW3 to a 2070 Super FTW3. I have not yet received my notification.
Intel i7 9800X 3.80Ghz (OC to 4.70 Ghz) 32Gb Gskill Ripjaws (F4-3200C16D-16GVKB) In quad channel running at 3200MHz (XMP enabled) EVGA RTX 2070 Super FTW3 Ultra Gaming (with Hydro Copper waterblock) EVGA x299 Dark motherboard Corsair 5000D Airflow case Custom watercooling loop Creative X-fi Titanium Soundcard 2x Samsung 970 Evo NVMe 1x Professional brand 1TB SSD (Microcenter brand) Corsair 850 HXi PS
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timbalistea
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Re: Step Up Program for Super Cards
2019/10/16 12:36:37
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Latharion
I started mine on July 13th. Stepping up from a 2070 FTW3 to a 2070 Super FTW3. I have not yet received my notification.
You should see if they'll let you change the step up to the Ultra+ that's in stock right now. That would be pretty sweet.
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ExiledMafia
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Re: Step Up Program for Super Cards
2019/10/16 13:01:28
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timbalistea
Latharion
I started mine on July 13th. Stepping up from a 2070 FTW3 to a 2070 Super FTW3. I have not yet received my notification.
You should see if they'll let you change the step up to the Ultra+ that's in stock right now. That would be pretty sweet.
if only! I would definitely pay the $20 difference! They messaged me on twitter saying they would have stock next week. Just in time for me to not have my GPU when COD get released :(. Wondering if I could preemptively ship my gpu
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ExiledMafia
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Re: Step Up Program for Super Cards
2019/10/16 18:10:41
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Dash8Q4
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Re: Step Up Program for Super Cards
2019/10/17 07:48:54
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Question for those who have sent in their card already. Did you send in the card with the original packaging (box) it came with and just wrapped that with some cardboard or something else? Or did you put the card in the original package, then put that box inside another box with more padding? I got the email yesterday to finish the process and I'm at the step of sending it back. It states to use 2 inches of packing material around all sides. So wouldn't it be just fine to send it in the original package since it already has the protection of the black foam padding it came in?
Cheers
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timbalistea
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Re: Step Up Program for Super Cards
2019/10/17 07:52:02
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I had the original packaging and the box (somehow) so I used both. It seems like they want the packaging inside a box like how they sent it.
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Cool GTX
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Re: Step Up Program for Super Cards
2019/10/17 09:00:15
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ale86cuba
Question for those who have sent in their card already. Did you send in the card with the original packaging (box) it came with and just wrapped that with some cardboard or something else? Or did you put the card in the original package, then put that box inside another box with more padding? I got the email yesterday to finish the process and I'm at the step of sending it back. It states to use 2 inches of packing material around all sides. So wouldn't it be just fine to send it in the original package since it already has the protection of the black foam padding it came in?
Cheers
No UPS / FedEx insurance reasons - if your Package is Not in a shipping box with proper amount of Padding & they (the shipper) damage the Card - they will deny to pay the insurance 
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