EVGA

Answeredresolved - EVGA declined original invoice

Author
EVGAGTW
New Member
  • Total Posts : 4
  • Reward points : 0
  • Joined: 2018/06/26 09:34:43
  • Status: offline
  • Ribbons : 0
2019/09/27 04:44:13 (permalink)
Hello,

I am in process of my 1st and hopefully last time RMAing something. Today I got mail from EVGA that my invoice had few errors such as :

Invoice submitted is illegible.
Purchase location, Name, and/or Date of purchase does not match registration.
Part number on invoice does not match RMA request.
Price is not shown. (Required for Step-up approval)
Invalid, incorrect or modified invoice

Only thing I can think off is the date is off by less then 5 days as when I got the GPU and registered it I didnt have invoice in my hands. Could that be reason for the invoice fail?
 
 
edit by Cool GTX added resolved to title
post edited by Cool GTX - 2019/09/27 11:25:01
#1
EVGAGTW
New Member
  • Total Posts : 4
  • Reward points : 0
  • Joined: 2018/06/26 09:34:43
  • Status: offline
  • Ribbons : 0
Re: EVGA declined original invoice 2019/09/27 05:34:17 (permalink) ☼ Best Answerby Cool GTX 2019/09/27 09:56:30
Nevermind looks like RMA has been accepted thanks anyways :)
#2
EVGATech_BrandonO
Superclocked Member
  • Total Posts : 224
  • Reward points : 0
  • Joined: 2018/11/20 11:46:20
  • Location: EVGA
  • Status: offline
  • Ribbons : 0
Re: EVGA declined original invoice 2019/09/27 07:21:53 (permalink)
Glad to hear that things ended up fine! :D If you ever do have an issue like this in the future try calling in as support would be able to tell you why something like would have happened.
Have a nice day!

Have a moment? Please rate our service
#3
Cool GTX
EVGA Forum Moderator
  • Total Posts : 30991
  • Reward points : 0
  • Joined: 2010/12/12 14:22:25
  • Location: Folding for the Greater Good
  • Status: offline
  • Ribbons : 122
Re: EVGA declined original invoice 2019/09/27 09:56:25 (permalink)
glad it has been resolved - getting the RMA

Learn your way around the EVGA Forums, Rules & limits on new accounts Ultimate Self-Starter Thread For New Members

I am a Volunteer Moderator - not an EVGA employee

https://foldingathome.org -->become a citizen scientist and contribute your compute power to help fight global health threats

RTX Project EVGA X99 FTWK Nibbler EVGA X99 Classified EVGA 3080Ti FTW3 Ultra


#4
GTXJackBauer
Omnipotent Enthusiast
  • Total Posts : 10323
  • Reward points : 0
  • Joined: 2010/04/19 22:23:25
  • Location: (EVGA Discount) Associate Code : LMD3DNZM9LGK8GJ
  • Status: offline
  • Ribbons : 48
Re: EVGA declined original invoice 2019/09/27 11:03:58 (permalink)


 Use this Associate Code at your checkouts or follow these instructions for Up to 10% OFF on all your EVGA purchases:
LMD3DNZM9LGK8GJ
#5
Jump to:
  • Back to Mobile