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EVGA 750BQ PSU Noise. Installed on 27 January 2019

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Kryz1986
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2019/08/28 05:28:58 (permalink)
Good Day Forum.
 
I had a gaming PC built on the 27 January 2019 and as of a few days ago my EVGA Power Supply has been making a sound that was not present before.
I've included below a link to a video I took this morning and uploaded to YouTube.
 
watch?v=c0q6tZ7a7r8&t=9s
 
RMA'ing it is not a option though as I live outside the US and only got 1 month warranty from the business I purchased my custom system.
 
Please advise on if this sound is cause for concern or if I should get accustomed to it.
 
Thanks,
Chris  
post edited by Kryz1986 - 2019/08/28 05:31:45
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    _JoseR
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    Re: EVGA 750BQ PSU Noise. Installed on 27 January 2019 2019/08/28 06:08:41 (permalink)
    Hi Kryz1986 and welcome to the EVGA forums!
     
    Although I would not be able to view the video, the link you provided is incomplete.
     
    You can put spaces in between due to our link restrictions.
    #2
    Kryz1986
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    Re: EVGA 750BQ PSU Noise. Installed on 27 January 2019 2019/08/28 06:14:56 (permalink)
    EVGATech_JoseR
    Hi Kryz1986 and welcome to the EVGA forums!
     
    Although I would not be able to view the video, the link you provided is incomplete.
     
    You can put spaces in between due to our link restrictions.


    Hi Jose R,
     
    Here is the link again with spaces;
     
    https : //www.youtube.com/ watch?v=c0q6tZ7a7r8&t=9s
    post edited by Kryz1986 - 2019/08/28 06:39:39
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    Sajin
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    Re: EVGA 750BQ PSU Noise. Installed on 27 January 2019 2019/08/28 07:41:11 (permalink)
    Sounds like a fan bearing issue.


    See my current build here: https://forums.evga.com/My-bench-rig-unlimited-power-m3596024.aspx
    RTX 2080 Ti 4-way SLI?!?!: https://forums.evga.com/RTX-2080-Ti-4way-SLi-set-by-yours-truly-m2954756.aspx
    #4
    Kryz1986
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    Re: EVGA 750BQ PSU Noise. Installed on 27 January 2019 2019/09/01 08:17:52 (permalink)
    Hi Forums,
     
    I forgot to mention my location.
    I live in Trinidad and Tobago, West Indies which obviously is outside the US.
    I only got 1 month store warranty from the company I purchased this at, meaning they are not going to issue a replacement as per their warranty terms.
     
    How do I go about getting EVGA to honour the remainder of the 5 years warranty on this product seeing as I live overseas?
     
    Thanks,
    Chris 
     
     
    #5
    Sajin
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    Re: EVGA 750BQ PSU Noise. Installed on 27 January 2019 2019/09/01 15:39:10 (permalink)
    First step would be to contact evga on the phone.


    See my current build here: https://forums.evga.com/My-bench-rig-unlimited-power-m3596024.aspx
    RTX 2080 Ti 4-way SLI?!?!: https://forums.evga.com/RTX-2080-Ti-4way-SLi-set-by-yours-truly-m2954756.aspx
    #6
    rjohnson11
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    Re: EVGA 750BQ PSU Noise. Installed on 27 January 2019 2019/09/02 03:16:50 (permalink)
    Forwarded to EVGA

    AMD Ryzen 9 7950X,  Corsair Mp700 Pro M.2, 64GB Corsair Dominator Titanium DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

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    _JoseR
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    Re: EVGA 750BQ PSU Noise. Installed on 27 January 2019 2019/09/03 07:51:21 (permalink)
    Kryz1986
    EVGATech_JoseR
    Hi Kryz1986 and welcome to the EVGA forums!
     
    Although I would not be able to view the video, the link you provided is incomplete.
     
    You can put spaces in between due to our link restrictions.


    Hi Jose R,
     
    Here is the link again with spaces;
     
    https : //www.youtube.com/ watch?v=c0q6tZ7a7r8&t=9s




    It looks like the video was removed. Can you upload it again?
    #8
    Kryz1986
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    Re: EVGA 750BQ PSU Noise. Installed on 27 January 2019 2019/09/03 19:33:46 (permalink)
    EVGATech_JoseR
    Kryz1986
    EVGATech_JoseR
    Hi Kryz1986 and welcome to the EVGA forums!
     
    Although I would not be able to view the video, the link you provided is incomplete.
     
    You can put spaces in between due to our link restrictions.


    Hi Jose R,
     
    Here is the link again with spaces;
     
    https : //www.youtube.com/ watch?v=c0q6tZ7a7r8&t=9s




    It looks like the video was removed. Can you upload it again?




    Hello here it is 
    https:// www. youtube.com /watch?v=aZB-BWVvYqw
    post edited by Kryz1986 - 2019/09/03 19:36:35
    #9
    _JoseR
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    Re: EVGA 750BQ PSU Noise. Installed on 27 January 2019 2019/09/04 06:33:54 (permalink)
    Thanks!
     
    It sounds like something inside is rattling which I'm thinking is most likely the fan since it's the only moving part. 
     
    I would recommend removing the PSU from the case and then doing the paper clip test as outlined in https://www.evga.com/support/faq/afmviewfaq.aspx?faqid=59582
    and watch and listen to the fan through the vents.
    #10
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