If it's still sealed why would you think it's not a matched serial number on the card? Why do you not want to open it, are you wanting to resell it?

dwexpress
If it's still sealed why would you think it's not a matched serial number on the card? Why do you not want to open it, are you wanting to resell it?

If EVGA support can't find the serial number from the box and have asked to have the one off the card what are you supposed to do?
 

I tried to have EVGA customer support lookup a serial number on a box but they said they can find no ship record

Cool GTX

Stealth3si
I tried to have EVGA customer support lookup a serial number on a box but they said they can find no ship record date information based on that number and asked me for the serial number on the card itself. If they are the same I do not want to open the factory sealed box for nothing. But if they are different then I will open it.
 
Can anyone kindly verify if the serial number on their (already opened) box is different than (or same as) the card inside?

 
 
Unless there was a mix-up --> serial numbers should be the same ---> Box & Card
 
What Card where did you buy it ?
 
Was this an open box "special"

His original post says it's factory sealed so I don't get where the thought comes they wouldn't match. Because they can't find a ship record doesn't mean it's not a valid serial number.

Thanks for confirming!

I bought it from eBay so unless I provide original invoice from authorized reseller to EVGA ( contacted eBay seller today and waiting for the rep from his parent company to reply with original invoice information), I am going to resell it as new unopened item with warranty status as unconfirmed.
 

dwexpress
If it's still sealed why would you think it's not a matched serial number on the card? Why do you not want to open it, are you wanting to resell it?

I do want to keep it but if there is gonig to be issues with transferrable warranty on it, I do not want to keep a card with no warranty. I would just rather sell it as it is, unopened.
 

TxMtb

dwexpress
If it's still sealed why would you think it's not a matched serial number on the card? Why do you not want to open it, are you wanting to resell it?

If EVGA support can't find the serial number from the box and have asked to have the one off the card what are you supposed to do?
 

I tried to have EVGA customer support lookup a serial number on a box but they said they can find no ship record

I should open it per their request. But if I open the box and the numbers match, which they should according to this thread, that number still won't give a ship date. If it ends up being different, like ane xtra SKU number or letter or something alongside the exact serial number, then maybe it will have a record of a ship date? idk
 
 

Cool GTX

Stealth3si
I tried to have EVGA customer support lookup a serial number on a box but they said they can find no ship record date information based on that number and asked me for the serial number on the card itself. If they are the same I do not want to open the factory sealed box for nothing. But if they are different then I will open it.
 
Can anyone kindly verify if the serial number on their (already opened) box is different than (or same as) the card inside?

 
 
Unless there was a mix-up --> serial numbers should be the same ---> Box & Card
 
What Card where did you buy it ?
 
Was this an open box "special"

I bought it off eBay as brand new. He said it bought it for a worker's build or something that never started. It's still factory sealed and see no tampering with the clear plastic.
 

dwexpress

Cool GTX

Stealth3si
I tried to have EVGA customer support lookup a serial number on a box but they said they can find no ship record date information based on that number and asked me for the serial number on the card itself. If they are the same I do not want to open the factory sealed box for nothing. But if they are different then I will open it.
 
Can anyone kindly verify if the serial number on their (already opened) box is different than (or same as) the card inside?

 
 
Unless there was a mix-up --> serial numbers should be the same ---> Box & Card
 
What Card where did you buy it ?
 
Was this an open box "special"

His original post says it's factory sealed so I don't get where the thought comes they wouldn't match. Because they can't find a ship record doesn't mean it's not a valid serial number.

I do not know either. EVGA just asked me for the serial number on the card. I don't think I need to open it if the box is sealed. The only reason i would think it is different is because the number on the card itself could have additoinal characters or information beside it??? which meant it might be in their system?? who knows.

Where did the original buyer get the card from? Even if the box is fully sealed, it is still a second hand purchase, so your invoice will come from the eBay purchase or PayPal receipt, it wouldn’t need the original invoice. The original invoice may assist in finding out where the error is though, but opening the box will not change the warranty information unless the serial number does mismatch on the box and card.

People have taken “brand new products” sealed by the factory, and found that someone had opened the box and switched the product, then resealed it. I am not saying this is what has happened with your card by any means, but factory seals have been bypass before. People are very crafty.

It’s strange to see a card be sold at least 2.. 3.. maybe 4 times, without ever being opened. Seems like it would have been easier to buy one directly from an authorized retailer.

Stealth3si

jameshulsmann
My recent 2070S purchase was direct from EVGA and the box itself was not sealed in anyway (it was covered in a plastic-bag like thing, but beyond some tape, it was not "sealed" in any fashion).
 
Perhaps other places will add shrink wrap or something - or EVGA does so when they sell it to other stores.

If you mean the official evga clear sealed tape where the seal is unbroken and prevents you from opening the box without first cutting it or peeling it off, then I would understand it to be factory sealed.

 
Ahh, I was envisioning something more like shrinkwrap, or something. 

Nereus
 
Sounds shady af to me. I'd try to return it - if EVGA says it's an invalid serial number, then I'd say the card inside is likely counterfeit. Also, it's EBay... 50/50 chance of getting ripped off there, particularly with relatively high value PC parts.
 
 

I am still waiting on the seller's reply. If I get no response in a week or two I will try to return it.

wmmills

Stealth3si

Nereus
Sounds shady af to me. I'd try to return it - if EVGA says it's an invalid serial number, then I'd say the card inside is likely counterfeit. Also, it's EBay... 50/50 chance of getting ripped off there, particularly with relatively high value PC parts.

I am still waiting on the seller's reply. If I get no response in a week or two I will try to return it.

+1 Nereus!! You wait a week or two you might be screwed with ebay/paypal etc... this is the type of thing you handle immediately. The longer you wait the worse its going to look for you cause they are going to wonder why you weren't taking care of it asap.

Yup, act immediately. Don't open it, seller will claim it's not in same condition or you exchanged it for a used card and you'll be stuck with it. This is exactly the sort of crap they do. Contact EBay/Paypal today and say you've been sold a counterfeit GPU and EVGA confirmed the serial number is invalid. Get it in writing (email) from EVGA to confirm. If you open it up, you're likely stuck with it. I'd also send a photo of the serial number badge to EVGA just to be sure they punched it in correctly.
 
 

wmmills

Stealth3si

Nereus
 
Sounds shady af to me. I'd try to return it - if EVGA says it's an invalid serial number, then I'd say the card inside is likely counterfeit. Also, it's EBay... 50/50 chance of getting ripped off there, particularly with relatively high value PC parts.
 
 

I am still waiting on the seller's reply. If I get no response in a week or two I will try to return it.

+1 Nereus!! You wait a week or two you might be screwed with ebay/paypal etc... this is the type of thing you handle immediately. The longer you wait the worse its going to look for you cause they are going to wonder why you weren't taking care of it asap.

Nereus

wmmills

Stealth3si

Nereus
Sounds shady af to me. I'd try to return it - if EVGA says it's an invalid serial number, then I'd say the card inside is likely counterfeit. Also, it's EBay... 50/50 chance of getting ripped off there, particularly with relatively high value PC parts.

I am still waiting on the seller's reply. If I get no response in a week or two I will try to return it.

+1 Nereus!! You wait a week or two you might be screwed with ebay/paypal etc... this is the type of thing you handle immediately. The longer you wait the worse its going to look for you cause they are going to wonder why you weren't taking care of it asap.

Yup, act immediately. Don't open it, seller will claim it's not in same condition or you exchanged it for a used card and you'll be stuck with it. This is exactly the sort of crap they do. Contact EBay/Paypal today and say you've been sold a counterfeit GPU and EVGA confirmed the serial number is invalid. Get it in writing (email) from EVGA to confirm. If you open it up, you're likely stuck with it. I'd also send a photo of the serial number badge to EVGA just to be sure they punched it in correctly.
 

This  +1

Woo! EVGA located and confirmed the serial number is legit. Turns out it was simply a logistical oversight earlier this month which is why they found no information on it. 

That is fantastic that they found the serial number! I would feel significantly more confident about keeping a product that shows properly in the system :-)

You do have to watch Fleabay though. I wouldn't buy anything from Fleabay, personally, because it attracts the scum of the world. 

+1

Run GPU-Z and confirm card is what it should be

Cool GTX
+1

Run GPU-Z and confirm card is what it should be

Yeah, definitely do this ^^^

Yes, they should match.  Wonder if someone returned and swapped?