denis6902
I still didn't hear from EVGA. I need a plausible response of what it going on. 

I notified the shop about the issued about 2 months ago. The shop takes forever to accept it. It has been over a month the card arrived in the Kabum Rma, and they say the card is fully working? on a bench test from like 15 years ago? 

I am need to leave this here: The consumer law here in Brazil clearly states that once the shop or the manufacturer was notified, both parts have a limit of 30 ran days (not business days), to solve the problem. 

If EVGA, EVGA LATAM and KABUM are not able to solve this within the next two days I'm i going to take this to court and i am going to sue you all also for personal harassment. If you consider the amount of days I have no gpu to work it is well over 4 months.... 

It's unacceptable EVGA is doing this in Brazil. I ONLY buy evga hardware due to its reputation when it comes to warranty and RMA. So why aren't these procedures adopted and followed here? Hardware parts down here are way more expensive due to tax and shipping but costumer support and warranty is honestly worst than gigabyte. 

EVGA where are you guys? 

denis6902
so evga contated me and they said they have notified the store but nothing solved. 
I keep getting asked to wait for further information via email. 
Im sorry but evga latam as well as its authorized partners are a joke. 

denis6902
 
When i sent the 1070ti to RMA firstly i was obliged to send back the accessories and adapters. 

denis6902

wmmills
I clearly understand your frustration, but the way you received your rma card was correct. Rma's only come as just the card, you get no accessory's, manuals, plugs etc... and they are used units so they of course don't come shrink wrapped. Of course new cards come with all that and shrink wrapped.  As far as the video goes, I don't know what they were doing there. How come you had to deal with the store for a rma instead of evga directly? Are they the only way you have support with evga?!?  

When i sent the 1070ti to RMA firstly i was obliged to send back the accessories and adapters. So why didnt i get these back? The law here says that once a product is faulty under warranty it is responsibility of the store/brand to replace a brand new one instead or equivalent. So why does evga/kabum are doing this? I dont know.... 
I had to deal with the sote RMA because this is what EVGA LATAM is doing down here, saving money with this terrible RMA partnerships. Does EVGA care? I'm sure not as they are saving money replacing open box products instead of new ones. 

Inside EVERY evga product packing there is a notice saying YOU can RMA to evga directly if you want to, but in the real world this is not happening. EVGA LATAM is pushing clients to send products back to the store within the first year of warranty. 

Today the store said the are sending back this gpu which was "benchmarked" with an AMX FX and pci-e 8x. RIDICULOUS! How can the authorized RMA say the card is working fully if that old bench can push the card to 99% of usage or even deliver the gpu's stock voltages? 

HORRID support and a very LAME administration. 

I am never going to buy another evga product. I am going to sell my EVGA power supply, evga z390 motherboard, and this 2070. Seriously i hate EVGA from now on. 

The procedures adopted here in LATAM are done in a way to make profit and EVGA is careless on support quality. 

wmmills

denis6902

wmmills
I clearly understand your frustration, but the way you received your rma card was correct. Rma's only come as just the card, you get no accessory's, manuals, plugs etc... and they are used units so they of course don't come shrink wrapped. Of course new cards come with all that and shrink wrapped.  As far as the video goes, I don't know what they were doing there. How come you had to deal with the store for a rma instead of evga directly? Are they the only way you have support with evga?!?  

When i sent the 1070ti to RMA firstly i was obliged to send back the accessories and adapters. So why didnt i get these back? The law here says that once a product is faulty under warranty it is responsibility of the store/brand to replace a brand new one instead or equivalent. So why does evga/kabum are doing this? I dont know.... 
I had to deal with the sote RMA because this is what EVGA LATAM is doing down here, saving money with this terrible RMA partnerships. Does EVGA care? I'm sure not as they are saving money replacing open box products instead of new ones. 

Inside EVERY evga product packing there is a notice saying YOU can RMA to evga directly if you want to, but in the real world this is not happening. EVGA LATAM is pushing clients to send products back to the store within the first year of warranty. 

Today the store said the are sending back this gpu which was "benchmarked" with an AMX FX and pci-e 8x. RIDICULOUS! How can the authorized RMA say the card is working fully if that old bench can push the card to 99% of usage or even deliver the gpu's stock voltages? 

HORRID support and a very LAME administration. 

I am never going to buy another evga product. I am going to sell my EVGA power supply, evga z390 motherboard, and this 2070. Seriously i hate EVGA from now on. 

The procedures adopted here in LATAM are done in a way to make profit and EVGA is careless on support quality. 

You do not send in accessories for a rma and that's evga policy, so if the store told you that they are wrong and im sure they will be dealt with. Anything you send with the card you WILL not get back, that's just how it is. People sometimes make that mistake with there first rma's and you learn from it. So the policy on warrantys seems correct, if it fails during warranty period you send it in, its tested and iy either passes and you get it back or it fails and you get a same or equivalent used card back. So no problem there.
The testing they did is a little bothersome, so the pc they used is a little old so it can show that the card at least works, is bootable and that it can run in a 3d graphics setting. My concern would be that its not tested on actual testing equipment or a newer pc that can push the card to its claimed/sold as clocks/voltage/temps. Although, I wasn't there and im sure evga will investigate that further and find out if that system was proper enough to consider the card fully tested, not much more I can say about that. Dropping evga and selling your stuff is certainly your prerogative and if you do that I wish you all the best.