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Support ticket time

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Sajin
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Re: Support ticket time 2019/07/18 12:57:01 (permalink)
ShawnB420
GPU shipped out yesterday and should have it by Thursday




See my current build here: https://forums.evga.com/My-bench-rig-unlimited-power-m3596024.aspx
RTX 2080 Ti 4-way SLI?!?!: https://forums.evga.com/RTX-2080-Ti-4way-SLi-set-by-yours-truly-m2954756.aspx
#31
ShawnB420
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Re: Support ticket time 2019/07/18 21:03:47 (permalink)
Got the card back today. How do I tell if I got a replacement? My RMA has no details and the card I received has plugs on all the ports so I wonder if they just sent back my card.

 
#32
XrayMan
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Re: Support ticket time 2019/07/18 22:35:04 (permalink)
 
A different card would have a different serial number. Check your "My Products" page for the last cards serial number. Compare it to the new number.

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#33
ShawnB420
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Re: Support ticket time 2019/07/18 22:48:16 (permalink)
There is no new serial number. There’s no info at all as to what they did or what was wrong.

 
#34
rjohnson11
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Re: Support ticket time 2019/07/18 23:14:18 (permalink)
ShawnB420
There is no new serial number. There’s no info at all as to what they did or what was wrong.

No serial number sticker at all?

AMD Ryzen 9 7950X,  Corsair Mp700 Pro M.2, 64GB Corsair Dominator Titanium DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

#35
ShawnB420
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Re: Support ticket time 2019/07/18 23:56:39 (permalink)
rjohnson11
ShawnB420
There is no new serial number. There’s no info at all as to what they did or what was wrong.

No serial number sticker at all?


I’ll see if I can find a new one. I revived my original box back so it still has that serial on it, I’ll see if I can find a new one.

On the RMA page the serial number part is just blank.

The fact I got all my plugs back makes me suspicious. I really hope I didn’t just get back my defective card.

 
#36
rjohnson11
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Re: Support ticket time 2019/07/19 03:33:02 (permalink)
There should be a sticker on the rear of the video card

AMD Ryzen 9 7950X,  Corsair Mp700 Pro M.2, 64GB Corsair Dominator Titanium DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

#37
ShawnB420
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Re: Support ticket time 2019/07/19 03:46:20 (permalink)
rjohnson11
There should be a sticker on the rear of the video card


Thanks I’ll check

 
#38
ShawnB420
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Re: Support ticket time 2019/07/19 08:07:25 (permalink)
It’s the same (Deleted for Foul Language)ing card. (Deleted for Foul Language) they returned my defective card with no word as to why. (Deleted for Foul Language)

They claim it works perfectly fine, couldn’t reproduce the issues.

Have a new MB coming this week, we’ll see how it’s works in that. If not i better not have to pay for shipping again. Just total (Deleted for Foul Language). Last EVGA product I’ll ever buy
post edited by XrayMan - 2019/07/19 18:35:33

 
#39
EVGATech_AdamB
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Re: Support ticket time 2019/07/19 16:21:02 (permalink)
Hello ShawnB420! I apologize about the issues with your RMA. I looked into this with my manager and we should be able to assist you with this. I will try calling you and if I cannot reach you then I will send you an e-mail.

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#40
ShawnB420
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Re: Support ticket time 2019/07/19 17:03:36 (permalink)
Thank you very much for this.

 
#41
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