I have had 2 980Ti pop and catch fire. The first ruined the card and my MSI X99 ACK motherboard that board was $500 and I now have a I-7 5960X sitting in a box. That's another $950 im out. Since the CPU socket was outdated I had to purchase a new mother board and CPU another $800. So $2250 later.... EVGA replaced the card as it was in warranty. The second Ti blew today. Red and orange flame then a beautiful orange glow in the exact same place as the first. Customer service said I was out of luck on the second card because its out of warranty. I researched burning cards and this seemed to also affect the 10 series. This isn't a random failure due to age of the product.This is a design flaw, lack of cooling and or cheap parts. What is more disturbing as this is accepted in the industry and the consumer is out hundreds if not thousands of $$$. Myself I don't find this acceptable. Not only am I worried my remaining 980Ti will eventually do the same but that I wont be sitting there when it happens.  

Welcome to the Forum
A very out of focus image.

 
Hmm.. I have a 980 Ti SC sitting in my Mrs' desktop....  it doesn't get much use though.
 

Its out of focus because the phone wont focus that close up. That's the best it can do. And no its not a solder job. that's a half melted chip. My last card was worse. As far as the 5960x I appreciate the offer but i'm still hunting for another motherboard to put it in. I have had EVGA since the 200 series and I always buy a pair for sli. This is the first cards I have ever had issues with. After reading other forums its happening a lot with the 9 and 10 series cards. With the strong reputation EVGA has built I am really surprised they didn't recall these cards. The only thing that's left is greed. It will take one house burning down and someone dying for them to do something about it. I saw an article where they were doing a software update to make the fans blow more to cool the cards & sending out kits to fix the issue or you could send in your card on the 10 series and they would replace the card with another. So they knew this was a issue even back to my 9 series and it carried over to the 10 series. Anyone who has these cards should be notified of the potential fire hazard. Im contacting an attorney Monday and a local TV station that covers consumer affairs. I'm simply tired of companies making millions off of consumers and were left with defective products based on poor design.  

Tgimp
Its out of focus because the phone wont focus that close up. That's the best it can do. And no its not a solder job. that's a half melted chip. My last card was worse. As far as the 5960x I appreciate the offer but i'm still hunting for another motherboard to put it in. I have had EVGA since the 200 series and I always buy a pair for sli. This is the first cards I have ever had issues with. After reading other forums its happening a lot with the 9 and 10 series cards. With the strong reputation EVGA has built I am really surprised they didn't recall these cards. The only thing that's left is greed. It will take one house burning down and someone dying for them to do something about it. I saw an article where they were doing a software update to make the fans blow more to cool the cards & sending out kits to fix the issue or you could send in your card on the 10 series and they would replace the card with another. So they knew this was a issue even back to my 9 series and it carried over to the 10 series. Anyone who has these cards should be notified of the potential fire hazard. Im contacting an attorney Monday and a local TV station that covers consumer affairs. I'm simply tired of companies making millions off of consumers and were left with defective products based on poor design.  

This is more of a nvidia design problem than a evga problem. I would take my concerns to nvidia if your going to go that far with it.

Nereus
 
Brad and WMMills both make very good points above. The fact the same issue has happened to 2 of your cards does bring into question the PSU being a factor (assuming it was the same rig). If you start contacting TV stations and making accusations that get on air, you could end up on the ugly end of a libel action. If you get an attorney who is half way decent, they will very likely tell you the same. It sucks certainly, but unless you can definitively prove fault, you could end up making things a lot worse for yourself. Be careful, and good luck.
 

My thoughts exactly.  Better bring certified evidence with huge backing when going against big tech.

In my trade I see a ton of damaged electrical components. In almost all cases it is due to poor or improper  wiring in a home. Old fuse style panels, cloth covered wire, poorly grounded panels, overloaded panels and or circuits, shorted circuits, loose connections, undersized wiring etc etc.
Couple any one of the above with a component that draws a lot of power and runs hot and you WILL have an issue, over and over.
Get your electrical system checked out by a licensed electrician asap for your own piece of mind. Additionally, in my experience, no cases will be heard without having that performed.

Hello,

You can email us over at legal@evga.com as we do not have a phone number that you can call for that reason in particular. I'll forward this case to upper management but your graphics cards is a little bit over a year out of warranty at this point.
 
Thanks,
Jose C.

Tgimp

 
To address the article and to us admitting that there was something wrong with the cards, which we do not. This 'issue' only applied to the EVGA GeForce GTX 10 series of graphics cards, not the 900 series. The article could have been worded differently, but clicks need to be made. A BIOS patch cannot magically save a defective capacitor. We issued BIOS updates to increase the fan curve and offered the thermal pad mod to alleviate customer concerns about the temperatures of the VRM's, which were proven to not be overheating in the first place. Misinformation about the thermals were spreading. You can find a detailed and scientific analysis about this here https://www.gamersnexus.n...st-and-analysis/page-1

I guess use at your own risk means nothing.
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You must agree to the EVGA Precision XOC License Agreement to download the software.
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You have agreed to the EVGA Precision XOC License Agreement on 6/2/2016 10:52:30 AM
 
EVGA PRECISION XOC LICENSE AGREEMENT
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This License Agreement is for Customer’s use of EVGA Precision XOC Software (the “Software”) and for any associated printed materials (the "Documentation" and, collectively with the Software, the “Licensed Materials”). The Software is licensed to Customer under this License Agreement by EVGA Corporation (“EVGA”) solely for use with EVGA’s VGA cards 10 series or higher (the “Corresponding VGA Cards”).  This License Agreement sets forth the terms and conditions of use of the Software only (and not of the Corresponding VGA Cards).
By clicking to accept or agree to this License Agreement when downloading or installing the Software, you agree to comply with and be bound by this License Agreement. If you do not agree to this License Agreement, you must not install or use the Licensed Materials.  If the individual clicking to accept or agree to this License Agreement is doing so on behalf of a corporation or other entity who has purchased or obtained a Corresponding VGA Card, then you (the individual) represent and warrant that you have authority to bind such entity as the “Customer” hereunder and enter into this License Agreement on its behalf.  If the individual clicking to accept or agree to this License Agreement is not doing so on behalf of such an entity, then “Customer” refers to you (the individual).
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Other than the express limited licenses granted hereunder, EVGA and its licensors retains all rights, title, and interest in the Licensed Materials, including in all rights in copyrights, patents, trademarks, trade secrets and other intellectual property rights underlying or covering the Licensed Materials.  Customer shall not alter, remove, or obscure any printed or displayed legal notices contained on or in copies of the Software.  The Software is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties.
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pbniel
Not an attorney, but do review and construct insurance programs for large entities:
 
1. Manufacturers are responsible for their products and the resultant damage they do. 
 
2. Replacing the product itself is usually a contractual warranty thing with the manufacturer setting the terms and the customer accepting them or going to litigation or obtaining government help like the state attorney general.
 
3. Liability for damage to other property or persons is usually covered under the manufacturers liability insurance for civil liability. If it can be proved that the manufacturer knew of the defect and did nothing - then it could become criminal. Criminal charges, in my experience, are very hard to prove but it has happened usually when a serious injury or death has occurred.
 
4. Manufacturers such as EVGA are often self-insured or have a large self-insured retention for their products insurance, so they try to avoid ever accepting liability for damage other than warranty. Additionally, they employ legal departments that would cost them little additional expense to defend individual lawsuits. These two factors make it an uphill battle for an individual to prove and pursue a case for resultant damage in court. Once again as in warranty coverage there is of course the alternative governmental route such the state attorney general or insurance department.
 
5. If it can be proved that the manufacturer acted in "bad faith" in handling the products liability claim this can open up punitive and/or other damages but this bar is even higher.
 
6. All litigation is costly - the going rate for attorneys is $500 to $1000 an hour unless you can get them to take the case on contingency where they get 30 to 50% of the award. Not many would take a case worth less than $5,000 on this basis. If you are able to get a class action going the usual payout is less than $100 per claim with the attorneys making a lot of money.
 
7. On a high level if the entire software and hardware computer industry were held fully responsible for it's products the damages to equipment, the lost time fixing problems (windows 10 updates), and replacing lost data would probably bankrupt every company out there including Microsoft so we would have no computers or at least any real innovation. Society would not look favorably on this vs a one off or even a class action.
 
All this means it probably is not worth your while to become an adversary - appealing to EVGA customer satisfaction is the best bet or simply vote with any future money.

First of all, This is straight from the FTC : 
 

• Does the warranty cover "consequential damages?" Many warranties do not cover damages caused by the product, or your time and expense in getting the damage repaired. For example, if your freezer breaks and the food spoils, the company will not pay for the lost food. 
• Are there any conditions or limitations on the warranty? Some warranties provide coverage only if you maintain or use the product as directed. For example, a warranty may cover only personal uses—as opposed to business uses—of the product. Make sure the warranty will meet your needs.

So technically, If it was the cause of damage, they are not liable for anything past the product that was damaged.
 
 
2nd of all, he should've bought extended warranty to help. This whole talk about lawsuits makes me sick, Take it as a lesson, go buy another companies product, who cares. I don't think the eVGA will care if a lawsuit hungry individual stops giving them money (Which it obviously isn't a lot of money, since you still have the 900 series)