mocolewire
New Member
- Total Posts : 4
- Reward points : 0
- Joined: 2018/06/09 11:03:14
- Status: offline
- Ribbons : 0
Hi.
Had to RMA my 1080Ti due to it just straight up black screening and fan spasming on me last Wednesday, was sent next day delivery insured guaranteed before 1pm, and it has been marked as received at 10:45 AM at the UK RMA Outlet.
I have not received any more information and the third business day is quickly coming to an end!
I thought the policy was 1-3 days?
Anyone else had issues like this or more information on it? I desperately need to get my quad monitors back up and running!
Thanks.
|
EVGATech_BrandonO
Superclocked Member
- Total Posts : 224
- Reward points : 0
- Joined: 2018/11/20 11:46:20
- Location: EVGA
- Status: offline
- Ribbons : 0
Re: 1080 Ti RMA Taking longer than 3 business days?
2019/06/24 07:51:36
(permalink)
Hello, This is definitely something I would recommend reaching out to SupportEU@evga.com for. They may be able to provide a bit more insight on why its taking some time to process. Brandon
Have a moment? Please rate our service
|
mocolewire
New Member
- Total Posts : 4
- Reward points : 0
- Joined: 2018/06/09 11:03:14
- Status: offline
- Ribbons : 0
Re: 1080 Ti RMA Taking longer than 3 business days?
2019/06/24 09:28:48
(permalink)
Hi, an hour or so after I posted this, got a shipment notification!
|
_JeffP
EVGA Alumni
- Total Posts : 652
- Reward points : 0
- Joined: 2017/02/20 09:03:47
- Status: offline
- Ribbons : 1
Re: 1080 Ti RMA Taking longer than 3 business days?
2019/06/24 14:22:42
(permalink)
Please remember that the day your RMA is checked in is not necessary a processing day and our warehouses are not open on the weekends. Your RMA Shipped within 2 business days.
|
bcavnaugh
The Crunchinator
- Total Posts : 38977
- Reward points : 0
- Joined: 2012/09/18 17:31:18
- Location: USA Affiliate E5L3CTGE12 Associate 9E88QK5L7811G3H
- Status: offline
- Ribbons : 282
Re: 1080 Ti RMA Taking longer than 3 business days?
2019/06/24 14:27:29
(permalink)
mocolewire Hi, an hour or so after I posted this, got a shipment notification!
So how many (Business) days did it really take? I Count 2 Days
post edited by bcavnaugh - 2019/06/24 14:43:58
|
Vlada011
Omnipotent Enthusiast
- Total Posts : 10257
- Reward points : 0
- Joined: 2012/03/25 00:14:05
- Location: Belgrade-Serbia
- Status: offline
- Ribbons : 11
Re: 1080 Ti RMA Taking longer than 3 business days?
2019/06/25 03:21:22
(permalink)
That's insane, RMA for 2-3 days, How? Other brands are persistent to follow 30 days politic + 1-2 week before you explain problem and deal with them to accept RMA. It's common to people spent 2/3 of summer for RMA GPU or motherboard. You explain everything, send hardware go on vacation and after you back for few days replacement arrive.
post edited by Vlada011 - 2019/06/25 03:22:35
|
aka_STEVE_b
EGC Admin
- Total Posts : 17692
- Reward points : 0
- Joined: 2006/02/26 06:45:46
- Location: OH
- Status: offline
- Ribbons : 69
Re: 1080 Ti RMA Taking longer than 3 business days?
2019/06/25 08:34:15
(permalink)
Samsung was right around 4 weeks for my warranty monitor..... got to them in 3 days , but took that long to get approved, fixed, signed off on & sent back to me....
AMD RYZEN 9 5900X 12-core cpu~ ASUS ROG Crosshair VIII Dark Hero ~ EVGA RTX 3080 Ti FTW3~ G.SKILL Trident Z NEO 32GB DDR4-3600 ~ Phanteks Eclipse P400s red case ~ EVGA SuperNOVA 1000 G+ PSU ~ Intel 660p M.2 drive~ Crucial MX300 275 GB SSD ~WD 2TB SSD ~CORSAIR H115i RGB Pro XT 280mm cooler ~ CORSAIR Dark Core RGB Pro mouse ~ CORSAIR K68 Mech keyboard ~ HGST 4TB Hd.~ AOC AGON 32" monitor 1440p @ 144Hz ~ Win 10 x64
|
bcavnaugh
The Crunchinator
- Total Posts : 38977
- Reward points : 0
- Joined: 2012/09/18 17:31:18
- Location: USA Affiliate E5L3CTGE12 Associate 9E88QK5L7811G3H
- Status: offline
- Ribbons : 282
Re: 1080 Ti RMA Taking longer than 3 business days?
2019/06/25 09:30:00
(permalink)
Vlada011 That's insane, RMA for 2-3 days, How? Other brands are persistent to follow 30 days politic + 1-2 week before you explain problem and deal with them to accept RMA. It's common to people spent 2/3 of summer for RMA GPU or motherboard. You explain everything, send hardware go on vacation and after you back for few days replacement arrive.
And look at all the fuss all over the Forum over how long EVGA takes. A Week to 10 Days Works for me just fine.
post edited by bcavnaugh - 2019/06/25 09:31:07
|
Lioncat55
New Member
- Total Posts : 22
- Reward points : 0
- Joined: 2017/09/01 21:25:14
- Status: offline
- Ribbons : 0
Re: 1080 Ti RMA Taking longer than 3 business days?
2019/06/25 15:39:11
(permalink)
aka_STEVE_b Samsung was right around 4 weeks for my warranty monitor..... got to them in 3 days , but took that long to get approved, fixed, signed off on & sent back to me....
It took me a month to get replacement galaxy buds, 2 days to get to them and 2 days shipping back to me. I would have happily paid shipping to them and ground shipping back to me to get them 2 weeks faster.
|
AtomoVerdee
New Member
- Total Posts : 4
- Reward points : 0
- Joined: 2019/09/28 07:09:03
- Status: offline
- Ribbons : 0
Re: 1080 Ti RMA Taking longer than 3 business days?
2019/10/01 14:59:18
(permalink)
wow, that's awesome, i'm in a situation like yours, but i got very impressed by how quickly evga reps seem to attend this RMA's, what was the resolution you got at the end with your 1080ti malfunctioning?
|