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Helpful ReplyHelp - GTX 1650 - PC rebooting

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CupidStunts
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2019/06/19 21:03:12 (permalink)
Gonna copy/paste my reddit post here before my additional info: 
 
Computer Type: Desktop Lenovo
GPU: GTX 1650 Gigabyte (just purchased, nothing done)
CPU: Intel i7-4770k @ 3.50GHz
Motherboard: x64-based PC - 10140 - LENOVO_MT_1014 BIOS - LENOVO IIKT23AUS 10/1/2013 (this was recently updated, still rebooting)
RAM: 16GB
PSU: Just replaced this (EVGA 650 BQ)
Operating System & Version: Windows 10 home factory Lenovo 64
GPU Drivers: Geforce 430.86
 
I recently replaced my GPU (a 760, it finally bit the dust). Ever since I've replaced it, I've been getting constant reboots regardless of what I'm doing (youtube, gaming, whatevs).
 
I was told I may need to reset my CPU too but this is what I saw:
 
(ttps://imgur.com/a/MK9oZot    Grr this is frustrating, can't upload, but I just removed the first H from the link) <--- Link post
 
So far I've rolled back drivers, updated them. Reinstalled drivers/games. Replaced my PSU. Updated BIOS.
 
Could really use some help, any advice or suggestions are really appreciated! Thanks ahead of time guys, I'll check in asap.
post edited by CupidStunts - 2019/06/19 21:08:22
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rjohnson11
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Re: Help - GTX 1650 - PC rebooting 2019/06/19 23:34:08 (permalink) ☄ Helpfulby CupidStunts 2019/06/20 19:15:29
I'd like to verify that yourCPU is at stock clocks, is that correct? If not then return the CPU to stock clocks and retest.
 
I really don't like to recommend a fresh windows install but that might be necessary if nothing else works. 

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GTXJackBauer
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Re: Help - GTX 1650 - PC rebooting 2019/06/20 01:03:58 (permalink) ☄ Helpfulby CupidStunts 2019/06/20 19:15:28
If you're able to get into safe mode, try running DDU to clear any drivers and install the latest Nvidia drivers otherwise as stated before, you'll need to do a complete reformat/reinstall of Windows.

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Sajin
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Re: Help - GTX 1650 - PC rebooting 2019/06/20 07:12:46 (permalink) ☄ Helpfulby CupidStunts 2019/06/20 19:15:22
Sounds like the card is the issue. Test it in another machine to verify.
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_DavidC
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Re: Help - GTX 1650 - PC rebooting 2019/06/20 14:06:40 (permalink) ☄ Helpfulby CupidStunts 2019/06/20 19:15:25
Hello,
 
I agree with Sajin. If the issue persists while in another system, I would recommend that you contact Gigabyte. 
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Sajin
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Re: Help - GTX 1650 - PC rebooting 2019/06/20 14:09:49 (permalink)
Moving thread to general hardware subsection.
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EVGATech_DanielM
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Re: Help - GTX 1650 - PC rebooting 2019/06/20 17:20:57 (permalink) ☄ Helpfulby CupidStunts 2019/06/20 19:09:16
What PSU were you using originally and which one did you switch to? 
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CupidStunts
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Re: Help - GTX 1650 - PC rebooting 2019/06/20 19:18:04 (permalink)
Heya all, thanks for the advice! Sorry, I wasn't sure where exactly to submit the question to, appreciate the relocation.
 
Sajin
Moving thread to general hardware subsection.


Sorry, I wasn't sure where exactly to submit the question to, appreciate the relocation.
 
rjohnson11
I'd like to verify that yourCPU is at stock clocks, is that correct? If not then return the CPU to stock clocks and retest.
 
I really don't like to recommend a fresh windows install but that might be necessary if nothing else works. 


CPU is at stock settings, but in safe mode it won't allow me to turn off "turbo mode" because the PC came with an overclock button on top. I tried to manually change it, but like in the picture, it's blacked out and not select-able. 
 
GTXJackBauer
If you're able to get into safe mode, try running DDU to clear any drivers and install the latest Nvidia drivers otherwise as stated before, you'll need to do a complete reformat/reinstall of Windows.


Haven't tried running any programs from safe mode, I'll give it a shot, can I just run it from safe mode? I'm unfamiliar with the program and how to use it. Also, unfortunately I do not have a windows disk, as the PC just came with it previously installed and no windows disk.
 
 
Sajin
Sounds like the card is the issue. Test it in another machine to verify.


EVGATech_DavidC
Hello,
 
I agree with Sajin. If the issue persists while in another system, I would recommend that you contact Gigabyte. 


Is there another way to test the card? It seems to work other than random reboots while gaming or just sitting on windows screen. I don't really have easy access to another PC
to go in and uninstall/reinstall everything on someone else's computer.


 
EVGATech_DanielM
What PSU were you using originally and which one did you switch to? 


Original PSU was AC/BEL 625W 80 Bronze. I switched it out for EVGA 650 BQ.


 
 
 
Thanks again for all the insight and recommendations guys, really appreciate your time!
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Sajin
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Re: Help - GTX 1650 - PC rebooting 2019/06/20 20:21:28 (permalink)
A local pc shop could test it for you.
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_DavidC
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Re: Help - GTX 1650 - PC rebooting 2019/06/21 12:26:46 (permalink)
Do you happen to have a friend or family member that has a PC that you can test the card with by chance?
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