nightkang
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hi, so i got my rtx 2080 xc rma'd because of terrible temps up to 87c, received the replace yesterday plugged it in and same temps around 85c+. ive tried everything its not the case ive tested other gpu's that run cool, airflow is fine case fans are at 100%, used another case same temps i dont want to have to spend more money and wait another week to send it back again for a 50/50 chance of it working as intended. im emailing customer service and they take hours or even days to respond,its like they respond once then wait till there day is over and respond the next morning and repeat.
post edited by nightkang - 2019/06/16 08:08:35
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Cool GTX
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Re: bad rma and customer support experience
2019/06/12 08:30:15
(permalink)
What room temps where your PC is located ?
Are you running any OC software / what settings / custom fan Curve / stock fan/ Fixed RPM fan ?
What part of the World are you in ?
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Hoggle
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Re: bad rma and customer support experience
2019/06/12 08:36:28
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You can always call support during hours they are open.
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nightkang
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Re: bad rma and customer support experience
2019/06/12 08:54:02
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sure
post edited by nightkang - 2019/06/12 09:07:32
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nightkang
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Re: bad rma and customer support experience
2019/06/12 08:58:51
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on top of my desk
the card is stock
fan curve set to aggressive setting on x1
im in the uk
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bcavnaugh
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Re: bad rma and customer support experience
2019/06/12 09:03:01
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Room Temperature? Is the Computer sitting in direct sunlight? What Computer Case is this Card in?
post edited by bcavnaugh - 2019/06/12 09:06:12
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nightkang
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Re: bad rma and customer support experience
2019/06/12 09:09:17
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nope
about 14c
its in a crystal 280x and ive also tried a p350x
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EVGATech_AdamB
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Re: bad rma and customer support experience
2019/06/12 09:13:22
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Hello nightkang! I see that our EU team did reply to your e-mail this morning at 8:58:28 AM PST. In that e-mail one of our techs, Prassana, asked for some further information. I will reach out to our EU team and have them follow up with you again.
Like our service? Please provide feedback for us at the link HERE. 
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bcavnaugh
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Re: bad rma and customer support experience
2019/06/12 09:57:57
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nightkang
nope
about 14c
its in a crystal 280x and ive also tried a p350x
That is really Cold 57.2°F
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nightkang
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Re: bad rma and customer support experience
2019/06/12 09:59:33
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coolmistry
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Re: bad rma and customer support experience
2019/06/12 10:21:16
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bcavnaugh
nightkang
nope
about 14c
its in a crystal 280x and ive also tried a p350x
That is really Cold 57.2°F
 Yup that what we live in UK!! Not that cold really cold....
Windows 11 Home 64bits up to Dated i9 11900K 5,275 MHz (3,500 MHz) || EVGA Z590 FTW WIFI || 2 x Nvidia RTX 2080 Ti FE || 32Gb Dominator Platinum DDR3 3600mhz XMP OC 3800mhz || 500gb Samsung 980 Pro NVMe || 500gb Samsung 970 EVO and Sata M.2 (1 x SSD and 1xHHD) || EVGA CLCx 360 Cooler || EVGA Supernova 1300w X3 || EVGA Z10 Keyboard || EVGA TORQ X10 mouse ||EVGA DG 77 case || Acer Predator X35 35" 200Hz G-Sync || Logitech Z906 5.1 system sounds SPDIF|| Kaspersky Internet Security
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coolmistry
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Re: bad rma and customer support experience
2019/06/12 10:21:31
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nightkang
beautiful uk weather
Erm I think so....
Windows 11 Home 64bits up to Dated i9 11900K 5,275 MHz (3,500 MHz) || EVGA Z590 FTW WIFI || 2 x Nvidia RTX 2080 Ti FE || 32Gb Dominator Platinum DDR3 3600mhz XMP OC 3800mhz || 500gb Samsung 980 Pro NVMe || 500gb Samsung 970 EVO and Sata M.2 (1 x SSD and 1xHHD) || EVGA CLCx 360 Cooler || EVGA Supernova 1300w X3 || EVGA Z10 Keyboard || EVGA TORQ X10 mouse ||EVGA DG 77 case || Acer Predator X35 35" 200Hz G-Sync || Logitech Z906 5.1 system sounds SPDIF|| Kaspersky Internet Security
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nightkang
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Re: bad rma and customer support experience
2019/06/14 05:17:45
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still bad service
post edited by the_Scarlet_one - 2019/06/14 05:24:13
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the_Scarlet_one
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Re: bad rma and customer support experience
2019/06/14 05:25:02
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No matter the service, please refrain from using vulgar language.
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nightkang
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Re: bad rma and customer support experience
2019/06/15 16:12:25
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got a midnight email from customer service which is weird and im pretty sure it is just a straight lie, theirs no way 87c is normal, and why did it get replaced then?. it read, Hello, Thank you for the log, everything shown here looks like the card is operating normally and no issues exist. This data does reflect what we would expect from the normal operation on this card. Please let us know if we can address future questions. Regards, EVGA
post edited by nightkang - 2019/06/15 16:17:25
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_JeffP
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Re: bad rma and customer support experience
2019/06/15 19:22:42
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At full load after you've been cooking the card at 129% power target, yes 87 is normal.
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nightkang
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Re: bad rma and customer support experience
2019/06/16 04:55:12
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it was at 100% but ok. with one 5 minute superposition benchmark stop lying m8
post edited by nightkang - 2019/06/16 08:07:24
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nightkang
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Re: bad rma and customer support experience
2019/06/16 04:57:38
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also its evga precision x1 that keeps resetting it to 129% so ill use msi afterburner from now on
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cmaranhao
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Re: bad rma and customer support experience
2019/06/18 04:31:22
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was this a software problem then?
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nightkang
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Re: bad rma and customer support experience
2019/06/18 08:49:14
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cmaranhao
was this a software problem then?
never got a fix
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