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My 2080 Ti Black edition died six months in. How is EVGA RMA?

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MegaTimX
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2019/05/28 10:49:18 (permalink)
I always bought MSI previously because I once RMA'd a card and they gave me a free upgrade. EVGA is supposedly "the best" in terms of customer service. I am a bit pissed that my card died so fast when I had it liquid cooled at 50c under load and barely overclocked. I used "Cross-Ship", so had to provide collateral for the replacement. What can I expect? Do the replacements have Samsung memory? Or is it the exact same card that will die in six months? Does EVGA ever give you an upgrade for the trouble?
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    Sajin
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    Re: My 2080 Ti Black edition died six months in. How is EVGA RMA? 2019/05/28 10:54:49 (permalink)
    You can expect to get a card that uses either micron or samsung memory. You can expect to get a recertified card, but you could get a new card if they don't have any recertified cards in stock. Yes, evga has been know to give out upgrades, but since you already have a 2080 ti there isn't really anything to upgrade to.


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    MegaTimX
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    Re: My 2080 Ti Black edition died six months in. How is EVGA RMA? 2019/05/28 10:59:59 (permalink)
    This would definitely be my last EVGA purchase of they give me a recertified card with micron memory. The upgrade would be from a black edition to say an XC or something, the black edition comes with a "non-A" GPU chip. I've never had a card die six months in before, specially one that I intentionally didn't overclock anywhere near it's limit.
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    Cool GTX
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    Re: My 2080 Ti Black edition died six months in. How is EVGA RMA? 2019/05/28 11:17:43 (permalink)
    Sorry to see you have had issues with your card
     
    It is Not likely the Memory that is issue .... Nvidia has not been forthcoming on Root cause ... except a blurp about contaminated chips from the foundry
     
    My 2 non- Samsung memory cards have been extremely reliable  - Other members with Micron memory also state no issues

    EVGA is Very transparent in what you should expect:
    https://www.evga.com/warranty/
     
    https://www.evga.com/support/ear/
     

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    cmaranhao
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    Re: My 2080 Ti Black edition died six months in. How is EVGA RMA? 2019/06/08 15:20:56 (permalink)
    any news on this issue? curious about the outcome...
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    MegaTimX
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    Re: My 2080 Ti Black edition died six months in. How is EVGA RMA? 2019/06/09 12:34:33 (permalink)
    cmaranhao
    any news on this issue? curious about the outcome...


    A follow up post https://forums.evga.com/Card-received-after-RMA-artifacts-in-Windows-m2962154.aspx#2962178 
    Spoiler Alert: Not so great. The card did have Samsung memory though, lets see what the second card has.
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    cmaranhao
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    Re: My 2080 Ti Black edition died six months in. How is EVGA RMA? 2019/06/09 16:18:55 (permalink)
    MegaTimX
    cmaranhao
    any news on this issue? curious about the outcome...


    A follow up post https://forums.evga.com/Card-received-after-RMA-artifacts-in-Windows-m2962154.aspx#2962178 
    Spoiler Alert: Not so great. The card did have Samsung memory though, lets see what the second card has.




    Good luck there mate and hang on!
    #7
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