Midz.
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Sorry about the title  I bought a GTX 1660 TI XC Ultra Gaming as a part of PC gift for my little brother couple of months ago. The card was dead on arrival. I sent it for RMA April 14th using DHL. The card was under hold by the German customs for 17 days (DHL mistake) EVGA received the card May 2nd and sent me a new one on the 13th. 11 days for just a replacement. Anyway, from the 13th until now I don't know were the card is. EVGA provided me with untraceable DHL tracking number. I even visited the local DHL branch and they said the number I have DOESN'T belong to them. I even tried the number on almost all the shipping companies websites and it doesn't work. I contacted EVGA support multiple times and always they sent the same answer. "The card is probably at customs and you just have to wait" How do you know where it is? Your tracking number doesn't work. In 1 year I had to RMA 2 out of 3 EVGA cards I bought. The 1st RMA process was flawless. I know EVGA will always stand behind their products, And I would not mind the wait if this is my own card. Its just you put me in a really awkward situation with my little brother. This is the RMA Number: 5411190412265600 This is the tracking number if anyone can help me find the card: UY700429916DE
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bcavnaugh
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Re: Dude, Where's My Card?
2019/05/25 20:20:55
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It Might go Faster to Work directly with EVGA KontaktMein EVGA
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Midz.
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Re: Dude, Where's My Card?
2019/05/25 20:32:53
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bcavnaugh
It Might go Faster to Work directly with EVGA
KontaktMein EVGA
Did you read what I wrote? I did contact them multiple time by emails and they replied with the same BS every time "The card is probably at customs and you just have to wait"
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bcavnaugh
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Re: Dude, Where's My Card?
2019/05/25 20:56:09
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Midz.
bcavnaugh
It Might go Faster to Work directly with EVGA
KontaktMein EVGA
Did you read what I wrote? I did contact them multiple time by emails and they replied with the same BS every time "The card is probably at customs and you just have to wait"
Yes I did and there is Nothing Any Forum Members can do for you. This is a Member to Member Forum and not EVGA's Support Forum. EVGA Tech's to read the Forums but do not work from the Forum. You just have to Deal with Customs and no one not even EVGA can do anything about it. Yes, You Do Just have to Wait it out.
post edited by bcavnaugh - 2019/05/25 20:58:49
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Midz.
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Re: Dude, Where's My Card?
2019/05/25 22:12:21
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bcavnaugh
Midz.
bcavnaugh
It Might go Faster to Work directly with EVGAKontaktMein EVGA
Did you read what I wrote? I did contact them multiple time by emails and they replied with the same BS every time "The card is probably at customs and you just have to wait"
Yes I did and there is Nothing Any Forum Members can do for you.
This is a Member to Member Forum and not EVGA's Support Forum.
EVGA Tech's to read the Forums but do not work from the Forum.
You just have to Deal with Customs and no one not even EVGA can do anything about it.
Yes, You Do Just have to Wait it out.
The thing is the card is not at customs. The tracking number is untrackable. No one knows where the shipment is. Even DHL say the tracking number doesn't belong to them. I posted here because contacting them privately achieved nothing. It's been 24 days since they received the card. Not to mention they don't cover the shipping cost to them.
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Neutro
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Re: Dude, Where's My Card?
2019/05/25 22:17:17
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Getting angry wont help you get your card back faster. I suggest you contact them by phone.
9900k / EVGA Z370 FTW / 4070 FE / Corsair DDR4 3200 Mhz 16GB / Phanteks P600S / EVGA Supernova 1200 P2 / WD SN850 1 TB / Asus PG248Q - pix
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bcavnaugh
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Re: Dude, Where's My Card?
2019/05/26 10:57:32
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Cool GTX
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Re: Dude, Where's My Card?
2019/05/26 11:30:09
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I will try to Elevate your Post for EVGA to Review.
Is the Card registered to You ?
Is Anything listed under your "My Products" page ?
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Midz.
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Re: Dude, Where's My Card?
2019/05/26 11:36:53
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Cool GTX
I will try to Elevate your Post for EVGA to Review.
Is the Card registered to You, is Anything listed under you "Your My Products Page "
Thanks. And yes it's registered to me. Isn't this forum owned and run by EVGA?
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_JeffP
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Re: Dude, Where's My Card?
2019/05/27 00:00:32
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Hello,
The tracking number is from DHL however because the package is under 5kg they do not provide tracking information on it. I apologize for this inconvenience however we have no control over it.
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Midz.
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Re: Dude, Where's My Card?
2019/05/27 00:18:05
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EVGATech_JeffP
Hello,
The tracking number is from DHL however because the package is under 5kg they do not provide tracking information on it. I apologize for this inconvenience however we have no control over it.
Yet, when I sent the same package using DHL too I had a tracking number for it. Even sellers on eBay provide tracking numbers. This just show how EVGA care about their customers. It's been 25 days since you received the original card. If this complete a month I'm taking this to Reddit.
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bcavnaugh
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Re: Dude, Where's My Card?
2019/05/27 10:21:28
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What can Reddit do for you?
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Cool GTX
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Re: Dude, Where's My Card?
2019/05/27 10:28:20
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Cool GTX
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Re: Dude, Where's My Card?
2019/05/27 10:39:53
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Midz.
Cool GTX
I will try to Elevate your Post for EVGA to Review.
Is the Card registered to You, is Anything listed under you "Your My Products Page "
Thanks. And yes it's registered to me.
Isn't this forum owned and run by EVGA?
Mostly a User to User Support Forum EVGA employees do Not Read every Post or Not a quickly as some might notice a customer's issue - we try to Help Your communications would be through the email address you registered your Forum's account under
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Midz.
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Re: Dude, Where's My Card?
2019/05/27 10:46:49
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bcavnaugh
What can Reddit do for you?
9 days for 3 day RMA, shipping without tracking number and almost a month (maybe more) to send a customer a replacement card for his "dead on arrival" card is not a good customer service. Plus having to RMA 2 GPUs and 1 hybrid kit in less than year doesn't show a good quality control.
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transdogmifier
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Re: Dude, Where's My Card?
2019/05/27 12:07:09
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And how do you suggest eVGA handle shippers outside of their organization in such a manner to get it faster?
They don't own DHL, UPS, USPS, FedEx or any other shipper.
Nor do they control customs....once it's shipped, it's on the shipper UNTIL it lands in eVGA's warehouse/loading dock.
You're blaming the wrong people.
AMD Ryzen 7900x3d Deepcool LT720 Gigabyte Aorus Elite AX X670 (Might change..don't like this board) eVGA GeForce RTX 3090 FTW3 Ultra Gaming (Hybrid kit on it) Asus ROG Swift PG43UQ 4k Monitor eVGA 1600W Supernova T2 PSU 32GB Kingston 6000 DDR5 (2x16GB) Fury Corsair MP600 Pro 2TB (Boot) Corsair MP600 2TB (Games/Data) Phanteks P500A Case
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Midz.
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Re: Dude, Where's My Card?
2019/05/27 12:20:21
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transdogmifier
And how do you suggest eVGA handle shippers outside of their organization in such a manner to get it faster?
They don't own DHL, UPS, USPS, FedEx or any other shipper.
Nor do they control customs....once it's shipped, it's on the shipper UNTIL it lands in eVGA's warehouse/loading dock.
You're blaming the wrong people.
I'm blaming the people who optioned to ship it without any tracking method. I'm blaming the people who sold me 3 defects parts in less than a year. I know most people here are EVGA fans. I was too.
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wmmills
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Re: Dude, Where's My Card?
2019/05/28 03:31:41
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Midz.
Sorry about the title
I bought a GTX 1660 TI XC Ultra Gaming as a part of PC gift for my little brother couple of months ago. The card was dead on arrival. I sent it for RMA April 14th using DHL. The card was under hold by the German customs for 17 days (DHL mistake) EVGA received the card May 2nd and sent me a new one on the 13th. 11 days for just a replacement. Anyway, from the 13th until now I don't know were the card is. EVGA provided me with untraceable DHL tracking number. I even visited the local DHL branch and they said the number I have DOESN'T belong to them. I even tried the number on almost all the shipping companies websites and it doesn't work. I contacted EVGA support multiple times and always they sent the same answer. "The card is probably at customs and you just have to wait" How do you know where it is? Your tracking number doesn't work.
In 1 year I had to RMA 2 out of 3 EVGA cards I bought. The 1st RMA process was flawless. I know EVGA will always stand behind their products, And I would not mind the wait if this is my own card. Its just you put me in a really awkward situation with my little brother.
This is the RMA Number: 5411190412265600
This is the tracking number if anyone can help me find the card: UY700429916DE
SWEET! 
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ordained87
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Re: Dude, Where's My Card?
2019/05/28 07:17:31
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