I posted to your other post on this.  Which OS?
 
Basically, I've seen a few members report similar.  It seems to be related to having YouTube open in browser tabs when putting the system to sleep.  It's a bug on our issue tracker, but our team's focus was on the driver we released today.  This is now at the top of the bugs I've asked them to look into.
 
Moved to Audio section.

Glad to see this is an issue that is being looked into and that it’s best not to have YouTube open when the system goes to sleep. Unfortunately sometimes we don’t have control over what we have open since phones ring, people come to the door or other things pull us away unexpectedly.

inkey, have you tried the new driver we released today?  I was just told that the issue should be resolved with it.

Hello,
 
I posted another board with no response from EVGA yet.
 
The new Driver has not fixed the going to sleep issue yet. I have found a few work arounds for it, but its still not optimal especially for the cost of the card.
 
Also there has been a new issue with the latest driver, wile playing audio I get a really loud crackling sound, it sounds like when a connection go bad, when the headphone jack cable inside the connector brakes or something, when I am on 32/192 its worse, 24/192 is not as bad but there and so on an so forth. I have to max out the bit rate to get rid of it.
 
Also I cannot tell if the amp is fulling powering my 250ohm headphones, the driver has this glitch, where if you set it to default the headphone volume is set at 37% but yet it sounds like its at 80% then when you slid the slider the volume gets really low. So when I put it to 100% there is really no way of telling if its fully driving the headphones.
 
Pleas help, this was a 250 dollar sound card, I am sure the hardware is great, but the driver seems to have a lot of issues.
 
I am running,
I9
Gigbyte Mobo.
EVGA 2080ti FTW Utlra.
1200w Power supply.
Window 10 Pro 64-bit.
32GB of memory.
 
Yes I tried clearing the catch under appdata\local\ and yes I have the latest driver. Wish I had a log or it showed up in event viewer. Also I tried Uninstalling and reinstalling the driver in safe mode.

I've merged your threads together.  It gets really challenging trying to keep track of the issues across multiple threads.  I hadn't responded to your post here, because I was waiting for confirmation in the other thread about whether you had deleted that temp folder.
 
A few questions - 
 
1. Which headphones are you using?
2. Are you using EQ with them?  Does one headphone experience more crackling than the other depending on the EQ?
3. Are you using the rear 6.3mm (1/4") headphone connector, or the front panel connector to connect your headphones?
4. Which sleep mode are you using, S3, S1, etc.?
 
When people run into amp issues, we usually recommend to fully power off the system, including switching off the power supply.  Then switch it back on and boot up.  This resets the amp on the card, which may resolve that issue you're experiencing.  

Hello,
 
Is there any update on this? DId you guy find the bugs and iron them out yet? Or is there any fix for these issues other then having to reboot every time you want your sound to work?
 
Currently has stated before, I am getting a loud distortion screeching while playing the music that doesn't go away till I reboot. Also, again you put the computer to sleep and the audio doesn't work, unless to change the bit rate back to 192 and refresh the page, then after a bit you get the distortion issue, and you have to reboot.
 
Also, I completely shut off the computer by cutting power to it, this didn't resolve any of my issues, all my issues seem to revolve around extended periods of use or putting the computer to sleep.
 
 

The motherboard is the Gigabyte Aorus Master running the latest Bios. The card is going through a PCI-E x1 slot like normal, where else would you put the card? 
 
It is with all Audio, The audio freaks out and pops loud screeching sound, sometimes the audio cuts out and seems to be stuck between playing through my monitor or through the sound card. It is fixed by refreshing the page in chrome, but very annoying, all the issues with the card seem to happen when you use it for extended periods of time, or when you put the computer to sleep. Even if you close Chrome out, and even if you change the bit rate I get these issues, So I need to reboot, then it comes back 30 45 minutes later, then I need to reboot again.
 
I am hoping you can get this resolved before my 30 days are up, then I have to return the card, because I don't want to get stuck with something that doesn't work, especially at 250 dollars.
 
 
 
 

Regarding the motherboard, you can put the NU Audio Card in any PCIe slot, whether it's an x1, x4, x8 or x16.  You can try one of the other x1 slots on the motherboard, or you can try testing in the lowest x16 slot to see if there's a difference.
 
As to whether the card is bad?  It's a possibility.  You seem to be acquiring new problems that you didn't have before, which might be an indication that something is going wrong on the card.
 
I can certainly have one of our techs reach out to you, but we do not remote in to customers.

So just an update on the card.
 
-So far, I have issues, even without Chrome open wile putting the computer to sleep, when it wakes you need to keep changing the bit rate to find one that lets the driver start working again. Then if you change songs in youtube or google music it has issues and stops the playback of the video and gives and error. You again need to keep playing with the bit rate in order to get it to work.
 
I found the master volume and headphone volume don't really work smooth with each other. The Master volume has dead space where the volume does not go up or go down. There is a lot of dead space on the master volume, no matter where you put it, this is worse with higher Ohm headphones, my 39 ohm headphone do not have as much of an issue. But its a 600 ohm amp, so there should not be this issue espically with 250ohm headphones we are just pushing this a 1/4 of the way to drive these. I don't understand. 
 
So maybe my standards are to high and I am expecting to much, or the there are flaws and bugs with the Driver that need to be ironed out. The parts on the card seem fine, looks like they actully spent the time to look into what they were doing, which is not a shock from EVGA. They sell good products. 
 
 
 

Did you end up testing different PCIe slots?

silphnaberrie
Hello.
I have sleep isuee too.
inkey is correct. it need to switch sample rate for fix, when it happen.
My system is Windows10 1903 x64, Core i7 6900k, Asus x99 Pro/Usb3.1, 64GB memory.

We have a beta driver that seems to resolve that issue.  I'll send you a PM with the link to test.  However, inkey still has some other issues besides that, so we're still working through those.