EVGATech_JoseC
Hello,

We have worked with you on this case since day one. We do not treat our Brazilian customers any different, or any other customers in Latin America.We have representatives that work directly with our Brazilian customers and fans. All inquiries are answered within 24 hours and are treated as any other customer would. I suggest that if any customers regardless of region to please contact us here https://www.evga.com/support/suggestions.asp
 
We will look into this case for you and find out why your RMA was canceled. Please expect a response from us within 1-2 business days.

Leonardohlb

EVGATech_DanielM
Hello NbK86, we would suggest you start your own thread with questions regarding the RMA process as his results may be different than yours or reaching out to us directly. 

this notice was not given to me yesterday when you excluded my publication.

Leonardohlb

EVGATech_DanielM

Leonardohlb

EVGATech_DanielM
Hello NbK86, we would suggest you start your own thread with questions regarding the RMA process as his results may be different than yours or reaching out to us directly. 

this notice was not given to me yesterday when you excluded my publication.
 

I will be honest, I have no idea what is happening with your case as I do not deal with your region. I see you have an open thread, I am not aware of Admins deleting threads. Please continue with yours. 

also I do not understand anything, my second RMA was to exchange for 11G-P4-2281-KR, then canceled and opened a new RMA with 11G-P4-6593-KR that has already been canceled again, support in Brazil is asking me To wait, there are almost two weeks, some moderators here are deleting my warning posts because EVGA are sent me a used video card with the same defect and scratched, my biggest complaint is the EVGA to distinguish the guarantee between my country and others, we are receive used and spoiled discontinued video cards, while Americans and Canadians receive new sealed products, we Brazilians pay the same price to have the same product, the warranty should be the same.

A person here of the forum made the RMA of a 1080 FTW 3 and received a 2080 FTW 3 after demanding a better video card, being that previously offered a 2080 would already be enough, in December and January EVGA sent 2080 in exchange for the RMA of two other customers both Americans, why today on 05/2019 am I receiving 1080ti? Old stock used and spoiled for other countries why? For Americans and Canadians there is no more stock of 1080ti and for Brazilians if we want we have to accept used video cards? I do not accept.

rjohnson11
EVGA works very hard in each region it supports for its customers. 

Hoggle

briantoanle
Bro you're just salty because you didn't get a better card in exchange. EVGA is not required to send you a brand new card unless your card fails within 30 days of purchase. They're just required to send you a card with equivalent power. 

Sometimes it's hard to know exactly what happened along the way in a story. While I don't know all the details he did mention a lack of stock in the United States. Possibly he talked to someone in the United States who told him that his card was out of stock in the warehouse and he would have got an upgrade but in his region the card was in stock for a direct exchange with a used product. Also different countries will have different laws on exchanges under warranty. I know your right on how things are in the United States with an RMA and have seen people get upset when they don't get an upgrade but I also know we don't know all the details and I don't know the rules for Brazil warranty exchanges. I am just glad it sounds like he was taken care of and is happy.