I have an open RMA with the EVGA of a 1080TI that I was offered a new 1080TI higher model, but as this video card is no longer in stock and even left the site listing, I questioned the support on the possibility of sending a 2080 XC Ultra that even losing in some specifications is the product that found the most suitable replacement. Unfortunately EVGA refused to make this exchange, so I've been researching some Reddit forums, EVGA, and I see that some users have made their RMAs and got the 2080 in exchange because according to EVGA this product was no longer in stock, the question I ask is, why for them the exchange was made for a newer product and mine will be a used product reformed since nvidia no longer provided the 1080ti chip for manufacturers and EVGA would not have stock in November 2018?

Another problem is that I have to pay the export rate of the defective product when the consumer protection code says that the company's responsibility, and do not talk about EVGA policy because as everyone knows, no policy can overlap the defense code of the their respective countries.

I also see that EVGA provides warranty for defective customer products without invoice, but this is not the case with customers in Brazil.

Here is the example of the person who received a 2080 in November: https://forums.geforce.co...a-d-evga-1080-ti-got-a -2080-in-return-is-it-as-good- /

This in January: https://forums.evga.com/1080Ti-RMA-m2914455.aspx

Here the EVGA refusal to provide no guarantee without invoice:
https://www.reclameaqui.c...-rma_5rQvOZ2GPTcRV2Uh/

Here offering RMA for a product without invoice: https://www.reddit.com/r/...and_their_rma_process/

why all this difference and discrepancy in RMA for Brazil?

Since nvidia stopped supplying chips last year, and in November you no longer had stock to trade with customers and sent a 2080, in January the same thing sent a 2080, I can only imagine that you are renovating and recertifying these cards for to be used in new RMAs, if not, where is the magic they were able to do when getting new 1080 sealed chips? Sorry for my friend but your technical conversation does not surprise or please me, unfortunately for you I have proof that this is not possible since November of last year, but I am still open to the solution of the problem by sending me a 2080 of part number informed in my RMA .

Stock is different, and fluctuates, for every region. While there may be no stock in the US, there can still be plenty of stock for LATAM.

Not all 1080ti’s were replaced with 2080’s, but some may have been. Warranty replacements are not based off of other users warranties and can not be directly compared due to circumstances and stock fluctuations.

It doesn’t matter when the product goes EOL, as stock RMA stock is not based on that.

the_Scarlet_one
Stock is different, and fluctuates, for every region. While there may be no stock in the US, there can still be plenty of stock for LATAM.

Not all 1080ti’s were replaced with 2080’s, but some may have been. Warranty replacements are not based off of other users warranties and can not be directly compared due to circumstances and stock fluctuations.

It doesn’t matter when the product goes EOL, as stock RMA stock is not based on that.

My video card is coming from stock in the United States, should be aware of the situation before posting, how can the same stock say that for the United States ended but for Brazil not !? Yes I know, Reformed, recertified products from other customers in the United States who have won a 2080.

You can close the topic I'm satisfied with the support, thank you.

Hoggle
Keep in mind that even if you do not get a new generation it’s still better to do the RMA if you have a defective product needing an RMA.

It is better to have the defective product or lose the money than to receive a reformed product from the customers in the United States that has a high priority for the RMA, I have already asked you to close the topic, this does not interest me anymore since all of you just defend the interests of EVGA and not of Brazilian customers.

No matter what you do, the customer must be respectful from the first one, I am just another customer totally dissatisfied with the RMA service and of you, I can be just one but with my knowledge and my popularity with my clients you will lose more some customers.

Leonard, you don't receive a factory new card when doing a rma, its refurbished stock from other rma's and step ups. That is why they are sticklers for receiving working, in decent condition cards and take the time to make sure that's the case. They guarantee you a equal or better replacement, which if your card is broke I would think would be a happy result to have a working card again, no?! Just because another customer got a next gen card on there rma doesn't mean that in the meantime till your rma that other 1080ti rma's didn't come in for them to refurbish and replenish the stock, which of course would go out to you. I don't see the problem man?!!? 

EVGATech_DanielM
Hello NbK86, we would suggest you start your own thread with questions regarding the RMA process as his results may be different than yours or reaching out to us directly. 

this notice was not given to me yesterday when you excluded my publication.