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Helpful ReplyRMA Approval Pending (EU)

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Blackcyd
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2019/04/03 11:28:35 (permalink)
Hi,
 
I've submitted an RMA request on the 28th and I was wondering how long would I have to wait for my RMA to be approved?
 
The confirmation email said it would take approx. 1-2 business days but tomorrow is day 6 and I'm still to receive further instructions.
 
Thanks
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    EVGATech_DanielM
    EVGA Tech Support
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    Re: RMA Approval Pending (EU) 2019/04/03 15:06:16 (permalink)
    Hello,

    Thanks for the question and welcome to the forums. As the EU/TW team handles these inquiries, I would recommend sending us an email to SupportEU@EVGA.com requesting an update for the RMA approval. Keep in mind that those offices are not 24 hours a day 7 days a week like our US team, I can assure you they will get to approving it as soon as they can. We are very sorry for the inconvenience. 
    #2
    Blackcyd
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    Re: RMA Approval Pending (EU) 2019/04/04 03:10:48 (permalink)
    Thank you. I just sent them an email, hopefully I get a reply.
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    Blackcyd
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    Re: RMA Approval Pending (EU) 2019/04/08 02:44:47 (permalink)
    I have to revive this issue. I'm checking my RMA page today and it says "Next Step: RMA Expired"
    What is going on? I emailed the EU support the other day and they told me:
     
    Apologies for the delay, this is due to a stock check currently going on in the RMA department.
    This will be complete soon and your RMA will continue as normal.
     
    It's been 4 days since that email and 12 days since I first submitted for an RMA. These wait times are completely unacceptable, it's like there's a single person in charge for the entire Euro RMA process.
    I understand that they need to do a stock check for shipping cards out, but I don't understand why couldn't they approve the RMA and my card would've already been with them long ago - that would save me like 3-5 days of shipping time.
    Really disappointed with how this is handled, it's been 3 weeks since my GPU is not working...
    #4
    _JeffP
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    Re: RMA Approval Pending (EU) 2019/04/08 04:00:20 (permalink)
    I'll ask our EU team to look into it, I apologize for the delay. 
     

    Everything is security. 
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    EVGATech_MarkusK
    EVGA EU Tech Support
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    Re: RMA Approval Pending (EU) 2019/04/08 05:51:19 (permalink) ☄ Helpfulby Blackcyd 2019/04/08 06:04:12
    Hi,
     
    your RMA is approved - apologize for the short delay, as we had inventory count last week and the system was closed - you should have received now all RMA information´s,
     
    Have a good day,
     
    Markus
    #6
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