Spork3245
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Hi, I just received an EVGA G2 1300watt PSU as an early bday gift. Opened the box, heard something rattling around inside the PSU. Got the culprit to fall out of the fan vent... small metal ball, about the size of the head of a pin. I’m GUESSING it’s just extra solder from something (or possibly a fan bearing)...? I contacted EVGA CS about it, but figured I’d post here as well to see if anyone knows what this is (because, ya know, I'm impatient and stuff :p )... obviously, I’m a little concerned about using the PSU as-is without knowing if it’s safe to use, as I’d rather it not fry my new build (32gb DDR4, i7 5960x, 2080 Ti, ASUS X99-E)    Thoughts?
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Sajin
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Re: Small metal object fell out of new PSU - should I be concerned?
2019/03/19 21:12:26
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☄ Helpfulby Spork3245 2019/03/19 22:00:48
I'd try running the psu with the jumper/tester that is included with it first to see what happens. Use a fan or two to put a little load on the psu as well. If everything works I wouldn't worry about it.
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Spork3245
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Re: Small metal object fell out of new PSU - should I be concerned?
2019/03/19 22:04:12
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Sajin
I'd try running the psu with the jumper/tester that is included with it first to see what happens. Use a fan or two to put a little load on the psu as well. If everything works I wouldn't worry about it.
LOL, so, I didn't even know that was a thing because the manual is vague and awful. Your post made me dig through the cables in the box and find + figure out how to use the aforementioned jumper. It seems to power on fine as well as power the 140mm case fan I attached.  BUT, when flipping the switch on the back to shut it off the fan does make a high pitched noise as it shuts off. However, if I pull the ECO switch where the fan shuts off it doesn't make the same noise...?
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Sajin
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Re: Small metal object fell out of new PSU - should I be concerned?
2019/03/19 22:11:25
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Strange.
post edited by Sajin - 2019/03/19 22:28:12
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Hoggle
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Re: Small metal object fell out of new PSU - should I be concerned?
2019/03/19 22:23:33
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Sounds like it’s a fan bearing. With Eco mode on the fan only spins when it needs to cool the PSU down which normally takes the system being under load. Sounds like it will need an RMA if it’s making noise.
When it comes to a PSU keep in mind nothing inside is user replaceable and it can carry enough voltage even when unplugged to seriously hurt or kill. It’s not something that can easily be replaced like a case fan. Do not open a PSU.
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Spork3245
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Re: Small metal object fell out of new PSU - should I be concerned?
2019/03/19 22:29:48
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Hoggle
Sounds like it’s a fan bearing. With Eco mode on the fan only spins when it needs to cool the PSU down which normally takes the system being under load. Sounds like it will need an RMA if it’s making noise.
When it comes to a PSU keep in mind nothing inside is user replaceable and it can carry enough voltage even when unplugged to seriously hurt or kill. It’s not something that can easily be replaced like a case fan. Do not open a PSU.
Opening the PSU was never even a thought in my mind! It doesn't make any noise while the fan is actually spinning, and when the fan shuts off when I switch ECO mode to "on" there's also no noise, the noise is only when I power off the PSU as the fan.
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Sajin
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Re: Small metal object fell out of new PSU - should I be concerned?
2019/03/19 22:31:38
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Spork3245
Hoggle
Sounds like it’s a fan bearing. With Eco mode on the fan only spins when it needs to cool the PSU down which normally takes the system being under load. Sounds like it will need an RMA if it’s making noise.
When it comes to a PSU keep in mind nothing inside is user replaceable and it can carry enough voltage even when unplugged to seriously hurt or kill. It’s not something that can easily be replaced like a case fan. Do not open a PSU.
Opening the PSU was never even a thought in my mind! It doesn't make any noise while the fan is actually spinning, and when the fan shuts off when I switch ECO mode to "on" there's also no noise, the noise is only when I power off the PSU as the fan.
So the noise is actually coming from the fan inside the unit and not the fan you have hooked up to the psu?
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Spork3245
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Re: Small metal object fell out of new PSU - should I be concerned?
2019/03/19 22:50:45
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Yes, sorry, I wasn’t being clear, the noise is definitely coming from the PSU as far as I can tell. It’s not ridiculously loud or anything, just a slight high pitched whine/screech-like noise. I’ll try and get a video tomorrow if that helps.
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ty_ger07
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Re: Small metal object fell out of new PSU - should I be concerned?
2019/03/20 05:48:51
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That is definitely a picture of a ball bearing. If the PSU's fan is noisy, you know that it came from the PSU fan's bearing and is not just an extra ball bearing that happened to fall into the PSU at the factory.
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rjohnson11
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Re: Small metal object fell out of new PSU - should I be concerned?
2019/03/20 06:10:29
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ty_ger07
That is definitely a picture of a ball bearing. If the PSU's fan is noisy, you know that it came from the PSU fan's bearing and is not just an extra ball bearing that happened to fall into the PSU at the factory.
Very possible so contact EVGA tech support ASAP.
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Tribbs
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Re: Small metal object fell out of new PSU - should I be concerned?
2019/03/20 06:16:44
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Actually pretty good it fell out, loose metal in a PSU casing is a bad deal if it gets caught in the wrong spot.
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Cool GTX
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Re: Small metal object fell out of new PSU - should I be concerned?
2019/03/20 07:41:35
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Use a Magnet to Test  (ball bearing is steel) The LAST picture ---> Looks like it is Only - Solder  Are all three pictures the same object ? When you copy link & open With Zoom - it is way too irregular to be a Ball Bearing  (Zoom Pic #3) Squeeze test - pliers - solder is soft (pliers can dent it) ---> if you can dent a BB with pliers - I'm never shaking hands with you Remove the case fan -With the PSU 24-pin jumper (PSU On) move the PSU @ different angles & velocities - does the Internal fan make a noise ?
Attached Image(s)
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Spork3245
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Re: Small metal object fell out of new PSU - should I be concerned?
2019/03/20 09:05:22
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So, the sound is not coming from the fan. I powered it on again, turned on ECO mode so the fan would stop spinning (no, noise as the fan stopped), then hit the power switch and the noise still occurred:
post edited by Spork3245 - 2019/03/20 09:07:59
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Spork3245
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Re: Small metal object fell out of new PSU - should I be concerned?
2019/03/20 09:07:15
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Cool GTX
Use a Magnet to Test (ball bearing is steel)
The LAST picture ---> Looks like it is Only - Solder
Are all three pictures the same object ?
When you copy link & open With Zoom - it is way too irregular to be a Ball Bearing
(Zoom Pic #3)
Squeeze test - pliers - solder is soft (pliers can dent it) ---> if you can dent a BB with pliers - I'm never shaking hands with you
Remove the case fan -With the PSU 24-pin jumper (PSU On) move the PSU @ different angles & velocities - does the Internal fan make a noise ?
Yup, all the same object, just different angles and on different surfaces (it was hard to get a good pic and for the camera to focus on the object so I kept trying different things)
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Spork3245
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Re: Small metal object fell out of new PSU - should I be concerned?
2019/03/20 09:10:34
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I took a video of the noise but the it seems like forums won’t allow me to post the YouTube link? youtu.be/_4jMgWPnF_A <- if this works, just add https and the colon slash slash in front edit Cool GTX embedded Video - sound @ around 24 second mark
post edited by Cool GTX - 2019/03/20 09:22:29
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Cool GTX
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Re: Small metal object fell out of new PSU - should I be concerned?
2019/03/20 09:20:31
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☄ Helpfulby Spork3245 2019/03/20 09:26:02
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Spork3245
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Re: Small metal object fell out of new PSU - should I be concerned?
2019/03/20 09:26:48
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Cool GTX
Your new - there are limits for New Forum members
see:
Thank you and thanks for fixing the video embed! :)
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Cool GTX
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Re: Small metal object fell out of new PSU - should I be concerned?
2019/03/20 09:28:33
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Happy to Help  Yes strange noise @ around 24 second mark
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Sajin
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Re: Small metal object fell out of new PSU - should I be concerned?
2019/03/20 10:06:04
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Spork3245
I took a video of the noise but the it seems like forums won’t allow me to post the YouTube link?
youtu.be/_4jMgWPnF_A <- if this works, just add https and the colon slash slash in front
edit Cool GTX embedded Video - sound @ around 24 second mark
Sounds like some type of coil whine. Up to you if you want to rma it or not.
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Spork3245
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Re: Small metal object fell out of new PSU - should I be concerned?
2019/03/20 10:50:41
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Sajin
Sounds like some type of coil whine. Up to you if you want to rma it or not.
It’s a bit loud to be coil whine, no? It’s just odd that it only occurs as it powers off, not when it powers on or during operation.
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Sajin
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Re: Small metal object fell out of new PSU - should I be concerned?
2019/03/20 12:30:54
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The reason I say it's coil whine is because the fan wasn't spinning when the noise started, so the noise is most likely coming from a component inside the psu.
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notfordman
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Spork3245
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Re: Small metal object fell out of new PSU - should I be concerned?
2019/03/20 12:53:51
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Sajin
The reason I say it's coil whine is because the fan wasn't spinning when the noise started, so the noise is most likely coming from a component inside the psu.
I got ya. I just don’t know if coil whine is a proper description due to when the sound occurs and how loud it is or if it’s just annoying vs something to worry about, though, ya know? :(
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Sajin
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Re: Small metal object fell out of new PSU - should I be concerned?
2019/03/20 12:56:13
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Yeah. When in doubt send it back. =)
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Spork3245
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Re: Small metal object fell out of new PSU - should I be concerned?
2019/03/20 13:27:14
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It’s so weird that the noise is only as it powers off. Obviously not questioning that an RMA is best, sent the videos with the noise to the CS rep I’ve been emailing with and am waiting to hear back.
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notfordman
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Re: Small metal object fell out of new PSU - should I be concerned?
2019/03/20 14:35:17
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Spork3245
It’s so weird that the noise is only as it powers off. Obviously not questioning that an RMA is best, sent the videos with the noise to the CS rep I’ve been emailing with and am waiting to hear back.
Hopefully it's a painless experience. EVGA is usually very good at getting things taken care, of the times I have had to RMA. 
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Spork3245
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Re: Small metal object fell out of new PSU - should I be concerned?
2019/03/20 14:46:06
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notfordman
Hopefully it's a painless experience. EVGA is usually very good at getting things taken care, of the times I have had to RMA.
I've heard nothing but good things about EVGA's CS and Tech Support - it's one of the reasons I wanted an EVGA PSU this time around and also why I purchased an EVGA 2080 Ti. I haven't heard back from the tech support/CS person I've been emailing with yet (emailed them links to the vids at 11:30-ish this morning), but I'm sure they're just showing the vids to other tech/CS people trying to figure out what that sound is and if it's normal haha BTW - I really want to thank everyone for helping here. I made a post on Reddit around the same time as posting here to see if anyone knew what the object could be and there were so many unhelpful buttheads with replies like "why is a 5960x being used in a new build?" (the mobo, cpu and RAM were given to me by a friend who upgrades practically whenever something new comes out, he's practically made of money lmao - I asked "so... what are you doing with that 5960x?" he said "here ya go!"  ) and "who buys someone a 1300watt PSU as a gift?" (I mentioned to my bro that I was putting together a new PC and was debating on a new PSU because my current wasn't modular, so I got this in the mail as a surprise) like... JFC, screw off. /tangent 
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Spork3245
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Re: Small metal object fell out of new PSU - should I be concerned?
2019/03/20 18:14:57
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EVGA just emailed me back, they agree with you guys that it’s “some type of” coil whine. They are suggesting to RMA it due to the combination of the “thing” that fell out coupled with the odd whine and have begun the process for me.
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Cool GTX
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Re: Small metal object fell out of new PSU - should I be concerned?
2019/03/20 18:23:03
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Give an Update when you get the RMA replacement
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Spork3245
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Re: Small metal object fell out of new PSU - should I be concerned?
2019/03/27 10:39:18
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Cool GTX
Give an Update when you get the RMA replacement
Did the cross ship RMA where EVGA charges my CC the cost of the PSU and then refunds me upon receiving the RMA’d PSU. They shipped on Thursday morning via UPS and I shipped on Friday morning via USPS, they received the defective PSU on Monday afternoon (still waiting for the refund even though they processed it as it takes 5-10 days to go through on my CC’s end - not complaining, I already knew this would be the case) and I received the replacement today (USPS WINS! :p ). I’m actually shocked as they only wanted me to send the PSU by itself back and none of the cables or anything else, so I was expecting to receive just the actual PSU as the replacement, yet it’s an entire retail box! 
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