XrayMan
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XrayMan
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Re: Any Corsair reps monitoring this forum?
2019/03/19 21:52:07
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I guess not. LOL. Submitted a 2nd (RMA) support ticket to Corsair, since they haven't got back to me the first time.
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Delirious
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Re: Any Corsair reps monitoring this forum?
2019/03/19 22:14:29
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did you tell them who you are? I mean, Mr. EVGA?
"Be quick to listen, slow to speak and slow to anger" Affiliate Code XZUMV9TJW5 Associate Code: 7PM43CU71IB2IAP education may be expensive but wait until you get the bill for ignorance A wise man once said that we can't make anyone feel or do anything. We can throw things into the wind, but it's up to each person to decide how they want to react, where they want to stand when things fall.
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MSim
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Re: Any Corsair reps monitoring this forum?
2019/03/20 00:44:00
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All the major online retailers keep track of purchases you make.. If you purchased it from Microcenter or Fry's, if you have an account with them, they should be able to find invoice and print you off a new copy of it.
Years ago bestbuy employee helped me find the receipt for a product i purchased by to allow me to do a RMA.
It looks like Corsair requires proof of purchase for RMA's.
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rjohnson11
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Re: Any Corsair reps monitoring this forum?
2019/03/20 01:41:06
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If you purchased the item through the corsair website then you can download the receipt. If you purchased via Newegg or another similar retailer then they should have the receipt online. Check your email as many retailers send copies of the receipt to your email (assuming you haven't deleted the email).
The only Corsair rep which posted on the EVGA forums was Corsair_mike and he passed away in December of 2014. He did this work voluntarily. Corsair doesn't have a dedicated rep on the EVGA forums at this time.
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fergusonll
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Re: Any Corsair reps monitoring this forum?
2019/03/21 00:07:37
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It would be nice if one could register their products and upload receipt with Corsair as we do with EVGA.
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XrayMan
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Re: Any Corsair reps monitoring this forum?
2019/03/21 00:27:31
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rjohnson11
If you purchased the item through the corsair website then you can download the receipt.
I believe I bought it through Corsair, if I remember correctly. I'll try that.
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rjohnson11
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Re: Any Corsair reps monitoring this forum?
2019/03/21 00:45:44
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fergusonll
It would be nice if one could register their products and upload receipt with Corsair as we do with EVGA.
If you bought your product with Corsair online and made an account with them your proof of purchase would still be on that account on the Corsair website.
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Bobmitch
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Re: Any Corsair reps monitoring this forum?
2019/03/21 06:44:13
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☄ Helpfulby XrayMan 2019/03/21 19:18:01
XrayMan
rjohnson11
If you purchased the item through the corsair website then you can download the receipt.
I believe I bought it through Corsair, if I remember correctly. I'll try that.
I just logged into my Corsair account and everything that I have purchased directly from them us there! If you purchased from Corsair...log in...click on your name and you will see a menu on the left. Choose my orders...
MSI MAG X670-E Tomahawk; Ryzen 7 7800X3D; Asus TUF RTX 4070 TI OC; Seasonic Vertex GX-1000 PSU; 32 GB Corsair Vengeance DDR5-6000 RGB; Corsair iCue Link H150i RGB 360MM AIO; 2-Western Digital Black 4 TB SN850X NVMe; Creative SoundBlaster Z; Lian Li Lancool III; EVGA Z15 Keyboard; Razer Viper 8K Mouse
Heatware: http://www.heatware.com/eval.php?id=72402 Affiliate code: 1L2RV0BNQ6 Associate Code: UD82LJP3Y1FIQPR
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XrayMan
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Re: Any Corsair reps monitoring this forum?
2019/03/21 19:18:14
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Thanks Bob. Just logged in, went into my account, and I see I bought the ram there. 
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Bobmitch
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Re: Any Corsair reps monitoring this forum?
2019/03/21 19:26:07
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 Good part is that they do have a limited lifetime warranty...so you should be good to go!
MSI MAG X670-E Tomahawk; Ryzen 7 7800X3D; Asus TUF RTX 4070 TI OC; Seasonic Vertex GX-1000 PSU; 32 GB Corsair Vengeance DDR5-6000 RGB; Corsair iCue Link H150i RGB 360MM AIO; 2-Western Digital Black 4 TB SN850X NVMe; Creative SoundBlaster Z; Lian Li Lancool III; EVGA Z15 Keyboard; Razer Viper 8K Mouse
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bcavnaugh
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Re: Any Corsair reps monitoring this forum?
2019/03/21 19:54:37
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XrayMan
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Re: Any Corsair reps monitoring this forum?
2019/03/21 20:10:40
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I just got an email from Corsair, and they want me to send them a pic of the ram sticks with the serial number showing, and the invoice. So I'll send that to them.
From Corsair,
"Thank you for contacting Corsair regarding this issue.
Before we proceed, please provide the following in the Attachment section below for reference:
- Photo/screenshot in PDF format or JPEG of your original purchase invoice
- Clear picture of the entire Serial Number Sticker if possible
I may be able to replace this for you under warranty."
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XrayMan
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Re: Any Corsair reps monitoring this forum?
2019/03/22 19:43:58
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Sent pics and my invoice. Just need to wait for a response back.
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fergusonll
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Re: Any Corsair reps monitoring this forum?
2019/03/23 22:49:23
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rjohnson11
fergusonll
It would be nice if one could register their products and upload receipt with Corsair as we do with EVGA.
If you bought your product with Corsair online and made an account with them your proof of purchase would still be on that account on the Corsair website.
Yea but you still have to download copy of your receipt and turn around and upload it back to them when submitting for rma, just experienced this recently when trying to rma Dominator Platinum Airflow I purchased directly from them and I have an account with them. Even submitted invoice number during that process and rep still wanted me to upload the invoice to them. They don't look at your account to check for invoice so you have to upload it every time you want to submit rma.
post edited by fergusonll - 2019/03/25 19:18:15
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XrayMan
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Re: Any Corsair reps monitoring this forum?
2019/03/25 19:15:36
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Got the ticket, and address to send the memory back. Will be doing that this week.
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fergusonll
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Re: Any Corsair reps monitoring this forum?
2019/03/25 19:18:22
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Glad you got it worked out.
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