Vinícius
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Hi, how are you? I hope well.
Well I would like to share here the problem that I am having to solve my RMA.
I sent a 1080 TI SC2 on 01/25 and was greeted by EVGA on 04/2.
During this time, I tried to keep informed in the forum about the RMA process and which card would be sent to me.
They said that a Hydrocopper 1080 IT would be sent, I questioned the EVGA representative of my country and the PM that I had received from EVGATech_JeffP, why are they sending me a card that needs a watercooler system if I do not have one?
Even with this alert on 02/09 they sent this card.
Now on the site they have changed the submission date to 02/14.
The card arrived today 02/19 and came to hydrocopper.
I have already contacted the representative of my country, but it was very clear a great lack of communication.
I hope they help solve this problem.
Thank you for the attention of EVGA technicians.
Obs .: Follow photos of the card that was sent to me, it has a detail.
Obs²: I know that this card has more value than mine, and that is better.
I would love to stay with it, but I can not mount a system that supports it at this time.
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Vinícius
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Re: RMA 1080TI went wrong
2019/02/19 15:18:07
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post edited by Vinícius - 2019/02/19 15:21:15
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Vinícius
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Re: RMA 1080TI went wrong
2019/02/19 15:22:31
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I'm sorry if this was not the right place to post.
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bcavnaugh
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Re: RMA 1080TI went wrong
2019/02/19 15:25:56
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☼ Best Answerby Vinícius 2019/02/19 16:03:03
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the_Scarlet_one
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Re: RMA 1080TI went wrong
2019/02/19 15:48:33
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I will try to forward this up to get you some assistance. Hopefully EVGA can get back to you quick.
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Vinícius
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Re: RMA 1080TI went wrong
2019/02/19 15:49:17
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Hi @bcavnaugh, I sent this model Part Number: 11G-P4-6593-KR.
And I received this model Part Number: 11G-P4-6599-KR.
Thanks for teaching me how to post pictures, I did not know how to do it.
I have already contacted the representative of LATAM EVGA, I am waiting for an answer.
I just did not understand how to change the location in the upper right corner, do you tell the site to stay in my language or here in the forum?
I tried to find some option in the user control panel and I did not find it.
Thanks for the attention and the answer.
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Vinícius
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Re: RMA 1080TI went wrong
2019/02/19 15:52:27
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the_Scarlet_one
I will try to forward this up to get you some assistance. Hopefully EVGA can get back to you quick.
Thank you very much, in regards to attention and quick response I have nothing to complain about EVGA, sad to have this inconvenience
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Vinícius
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Re: RMA 1080TI went wrong
2019/02/19 15:57:49
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test  
post edited by Vinícius - 2019/02/19 16:02:28
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EVGATech_AdamB
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Re: RMA 1080TI went wrong
2019/02/19 15:58:14
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☄ Helpfulby Vinícius 2019/02/19 16:02:54
Hello Vinícius! I apologize for any inconvenience with the RMA and will be checking with our LATAM team on assisting you further. I will be sending you an e-mail so we can follow up directly.
Like our service? Please provide feedback for us at the link HERE. 
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Vinícius
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Re: RMA 1080TI went wrong
2019/02/19 16:01:22
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EVGATech_AdamB
Hello Vinícius! I apologize for any inconvenience with the RMA and will be checking with our LATAM team on assisting you further. I will be sending you an e-mail so we can follow up directly.
Thanks for listening. I look forward to resolution.
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the_Scarlet_one
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Re: RMA 1080TI went wrong
2019/02/19 16:02:16
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☄ Helpfulby Vinícius 2019/02/19 16:02:49
Vinícius
Thank you very much, in regards to attention and quick response I have nothing to complain about EVGA, sad to have this inconvenience
Hopefully they get you back to gaming here soon :-).
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EVGATech_JaesonW
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Re: RMA 1080TI went wrong
2019/02/19 16:44:44
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Hi Vinicius,
Sorry for the delay with getting you a proper replacement you can use. There were some technical issues on our end that we got sorted out yesterday. None of the techs you were previously working with were in yesterday, so I apologize no one was able to follow up with you. We're definitely working on this for you though! A new RMA has been set up so we can get that Hydro Copper card replaced with an air cooled card for you.
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bcavnaugh
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Re: RMA 1080TI went wrong
2019/02/19 16:58:08
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EVGATech_JaesonW
Hi Vinicius,
Sorry for the delay with getting you a proper replacement you can use. There were some technical issues on our end that we got sorted out yesterday. None of the techs you were previously working with were in yesterday, so I apologize no one was able to follow up with you. We're definitely working on this for you though! A new RMA has been set up so we can get that Hydro Copper card replaced with an air cooled card for you.
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Vinícius
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Re: RMA 1080TI went wrong
2019/02/19 17:38:05
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EVGATech_JaesonW
Hi Vinicius,
Sorry for the delay with getting you a proper replacement you can use. There were some technical issues on our end that we got sorted out yesterday. None of the techs you were previously working with were in yesterday, so I apologize no one was able to follow up with you. We're definitely working on this for you though! A new RMA has been set up so we can get that Hydro Copper card replaced with an air cooled card for you.
Hi JaesonW I understood the situation, I already received a notification in my email about the process for this new RMA, the RMA of the RMA. But I did not understand one thing, correct me if I'm wrong. Am I going to have to send the card back to Brea, California? I'll have to pay for the shipment? Theoretically I would have paid 15% of the card value as shipping, enough to buy a GTX 1050 approximately. I do not think it's right and I do not think it's fair to the consumer, it was not my mistake, right? I tried to alert. I am also not here to know who is right or wrong, I just want to solve the problem, but I am not willing to pay for shipping again. It would be an abusive expense to receive a refurbished product, which I paid a very high value in my country, said as a Premium product. I hope you understand me. Thanks for the response and attitude.
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_JeffP
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Re: RMA 1080TI went wrong
2019/02/19 21:14:13
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Hi Vinicius, You should not have to pay for shipping back this time. I will double check and see what we can do about this. I will be out until the weekend so I won't be able to update you until then however.
post edited by EVGATech_JeffP - 2019/02/19 21:17:38
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Vinícius
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Re: RMA 1080TI went wrong
2019/02/20 15:32:12
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EVGATech_JeffP
Hi Vinicius,
You should not have to pay for shipping back this time. I will double check and see what we can do about this. I will be out until the weekend so I won't be able to update you until then however.
Hi JeffP, how are you? Today the representative EVGA LATAM made contact with me, informed me the reason for the error, clarified doubts and helping me in this new stage. I think it's all right now. Thanks for taking my doubts in the forum, my nightmare would be to pay to return the card or have to keep a card that could not use. Thank you and good night.
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