Oh jeeze….that doesn't sound right.
Here is a number that can help: Toll Free: +1.888.881.EVGA (3842)

 
Sounds like your Country VAT --> do the numbers add up to VAT ?  (Goods and Services Tax)
 
https://www.evga.com/about/contactus/
 
 There were Terms you had to agree to (check the box) to make the purchase -- did you miss the taxes, duties part ?
https://www.evga.com/legal/store/
 
(excerpt)
 
You may request cancellation of your order if it has not already been processed by EVGA. Please call our 24/7 Customer Service at 888-881-EVGA (3842) option 2 to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 5-7 business days. We suggest you do not send the order cancellation request via email because we may not receive the message in time to void the order.


EVGA is not responsible for any taxes, duties, or fees for receiving a product outside of the US.

Last time i bought a gtx 1050 ti on mid week madness it says "FREE Standard Shipping on this item for a Limited Time". I didn't have to pay a single cent to UPS. That is the only reason i bought from them again, if only i knew i would be spending this much i wouldn't have bought anything.

AlvinVergara
Its already been processed by EVGA, UPS wants me to pay them $211 for import charges which i will not pay when they come to my house and tell them to return to sender. Last time i bought a gtx 1050 ti from them i didn't have to pay a single cent to UPS. How can i get my money back?

I recommend calling EVGA yourself for some answers so you'll understand exactly what has happened.

You will Need to contact EVGA Customer Service Directly https://www.evga.com/about/contactus/
 
Forums members (myself included) are volunteers & Not EVGA Employees - (unless they are identified as such)

AlvinVergara
I sent them multiple emails and only got 1 email back and it says "If not paid or delivery refused then the packages would then be abandoned". Does that mean i lose the package and my money? Can i get a refund? I looked and asked for help online and saw if i don't pay the import charges and tell the UPS delivery guy to return to sender EVGA would give me my money back. I'm stressed out and feel scammed because last time I bought from them i didn't have to pay anything to UPS.

Call them as that should work

Never have anything shipped via UPS from the U.S. to Canada.....unless you hate money.

AlvinVergara,

You may want to read up on some things:

https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html

If you last purchase was under $20 or prior to July 1, 2018, you didn’t have to pay a fee. Starting July 1, 2018, you do have to pay a fee. As much as 13% for certain regions.

Unfortunately this is not something EVGA can control, this is the Canadian Government. If your item has already shipped, you may be able to call EVGA tomorrow and see if they can stop the delivery, otherwise, you may have to figure out what else changed since July 1, 2018.

Unfortunately, beyond the information I am able to copy and paste, I have no idea what else you can do honestly.

I am still trying to find more information about the situation and exactly how much the import fees are, but I don’t know your region or how much the products you purchased cost over all.

Why not call them on the phone and talk to a person about it?
I think they are there today. It is not a major holiday here and if EVGA were closed for it the web site would give the hours that they are closed.
I do not see any such notice. 
What that charge is a tax and I am surprised it did not warn you about it when you bought the item.
But no one here is going to help you. You are better off calling them and talk to a rep.  Most of the people here are just forum members not EVGA employees 

Have you "Called" EVGA Customer Service yet ??  
 
Forget UPS , Call EVGA  .. don't email or text .. Call .. explain the situation to them and ask "Them" (EVGA) to call ups and recall the package.  EVGA can stop it in it's tracks , ups will tell you that you cannot because you are not the sender.
 
I had the same type of thing tried on me by ups only my story had a jerk on the other end of the phone telling me in the most ignorant way possible ... 
 
She said .. "Well that's too bad for you because I'm in Ontario and your in Newfoundland so there's nothing you can do about it , you have to pay the bill."  
 
The funny part was it was an rma replacement from XFX , no customs charges apply , no taxes , XFX paid the shipping , but her attitude was she's going to "MAKE" me pay the bill and get a couple of hundred dollars out of me and that was that.   I got her name and number and told her I would call her back in a couple of minutes. I called XFX and passed along her info   What she got next was a call from XFX recalling the shipment , they resent the order through another shipper and it arrived a week or so later , no charge.
 
Sry to ramble on ....  Call EVGA  ... better to pay a restocking fee than a "Hostage Fee" 

Hello,
 
Our management team is looking into this for you. We will reach out to you when we have more information. Please keep in mind we are not charging you these fees, but these are from your local government, and UPS will outline the cost of the fees and where they are coming from / what they are for, to you when looking at the tracking information. Please look forward to us reaching out to you!
 
-Jacob B.

It isn't just the Canadian Government. UPS brokerage fees are NUTS! when shipping from U.S. to Canada. I have never had such high fees as I did with UPS, and I stopped using UPS for cross border many years ago for this reason. The only time I use UPS is if I ship to my PO box in Washington.

Nereus

kaninja
It isn't just the Canadian Government. UPS brokerage fees are NUTS! when shipping from U.S. to Canada. I have never had such high fees as I did with UPS, and I stopped using UPS for cross border many years ago for this reason. The only time I use UPS is if I ship to my PO box in Washington.

Ahh ok, I thought it was like a sales tax and UPS were just forced to collect it on behalf of the Canadian govt. Wow, so UPS are charging $200+ for what exactly? Being greedy?
 

It is a brokerage fee. They ARE to collect taxes and duty and forward that to the government.....there is a large fee added on top to do this. With UPS if they are charging $200, I am guessing only $50-$60 is for taxes, the rest is pure brokerage fee. There should be no duty.

You can self clear the package yourself (a pain) but it saves a lot of money.....because you become the broker.

kaninja
Ahh ok, I thought it was like a sales tax and UPS were just forced to collect it on behalf of the Canadian govt. Wow, so UPS are charging $200+ for what exactly? Being greedy?
 

Nereus
It is a brokerage fee. They ARE to collect taxes and duty and forward that to the government.....there is a large fee added on top to do this. With UPS if they are charging $200, I am guessing only $50-$60 is for taxes, the rest is pure brokerage fee. There should be no duty.

You can self clear the package yourself (a pain) but it saves a lot of money.....because you become the broker.

Made a minor edit to both of your posts, just removing one word.. just letting you know it was me :-)

veganfanatic
I was noticing a problem with my RMA and evidently EVGA did not clearly mark the paperwork with shipping to UPS that the replacement was a warranty replacement
 
I asked UPS to send me the paperwork so I would have a copy of what was originally used. This way I can identify where the issue is.
 
UPS told me that the paperwork was improper, so I got back in the horn to EVGA to fix it which said they would do immediately.
 
This tells me EVGA has to fix their RMA system to properly fill out the forms properly for UPS so Canadians are not nicked for a fist full of dollars
 

This isn’t a RMA post though. This was a B-Stock purchase.